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“Let me start by saying that I am not giving VERIZON a five star review. I am leaving this review in regards to this locations employees. After experiencing some very rough situations with Verizon, Heather and Travis went above and beyond to help get everything figured out. They saw me repeatedly, listened to my complaints and opinions, and stayed calm and focused for several hours which eventually turned into days trying to resolve my account. I’m happy to say that today they made me smile and feel appreciated as a long time Verizon customer. Thank you very much guys!”
12 - 6:30PM
822 Washington Ave, Bay City
Mobile Phone Accessories
“This place was a lifesaver, my IPhone screen just went blank, took it to the cellular phone store got zero help only told me I did not buy insurance. Within 5 minutes Mr. Frog repaired my phone!”
“The staff was very knowledgeable and helpful in giving us all of the details we requested. We needed to replace a phone fast and they got us in and out quickly and we are even paying less each month going forward.”
“I wanted you to know at Boost Mobile in Bay City, Mi. has a very helpful and kind employee who has taken the time to figure out my phone. I had no idea how to do anything on my new phone, and Tammy set it all up for me. She's one of the sweetest persons I have met in a very long time. Her skills are awesome and she goes above and beyond for you. Never lose this employee, she's a big benefit for Boost”
“Evan was great in assisting me with my needs. He was very helpful in getting me set up and answering any questions I had about my warranty and also the insurance plan that I got for my plan. Sometimes us older people need that kind of special help and patience that he showed.”
“5 stars!!! Great place to experience customer service on a different level than most. I had the pleasure of working on my issue with Joe. I believe to be the manager at this location. Joe was able to help me through a very bad billing issue. I did NOT get credit for a phone we had turned in. Which in return made our bill close to $300.00 more than it should have been. However, Joe gave me his personal work cell and stayed in contact with me during the whole process. Joe was able to make things right for us. Thank you Joe, as this type of service will keep me and my family staying with AT&T. You treated us like family and or friends and took care of us as one of your own.”
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
“Love going to this store because the customer service is always wonderful! Jayce was very helpful with the upgrading of our phone and answered all our questions!”