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March 2021 by Andrew Master
Knowing what I know now, I would have never gone with this agent. You receive a quote for one amount, and they bill you for a higher amount. I have signed up for automatic payment three times now and it still has not changed. They don't even apply the discount when you do sign up for automatic payment. I am extremely disappointed every time I have to call anyone at the agency. I do not recommend getting insurance from this agency.
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May 2020 by Alan Metz
Jerry Trocchio has been my AAA insurance agent for over 30 years. I trust him completely. The staff is great and very efficient. They are always polite and helpful to me when I call. I feel lucky to have them and would never even consider another agency.
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August 2019 by Matt Damasceno
Bad experience. Major improvements need for customer service, support and communication. I was a long time customer, but due to these issues I cancelled my policy with this Agency.
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June 2019 by Adam Ploski
My family has been insuring through AAA at this branch for over five years. I'm the one who calls in every six months to pay the insurance bill over the phone. I talk to Cheryl who is incredibly helpful and and makes paying the bill a very pleasant experience. If there is one thing I would miss about AAA if I insured elsewhere, it would be her patience, friendliness, and fantastic service she's provided.
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September 2017 by Laura Gangnier
Kasandra and staff at this location need big time attitude adjustments. Horrible service and bad customer service. Rude, condescending and obnoxious to people who call and ask questions. AAA needs to take a serious look at this agency and its staff.
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September 2017 by Tom D.
Horrible Service and very poor attitudes. Cassandra is always very rude and condescending towards customers. Look elsewhere!!
