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April 2024 by Adam Yako
Very good customer service .Sama Yousif was very helpful and provides more details.
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March 2024 by Adrian Havrestiuc
Worst customer service. Makes you wait 30 minutes only to tell you that you need an appointment
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March 2024 by Piyush Rahangdale
I recently had the pleasure of visiting the Bank of America branch located at 35410 Grand River Ave in Farmington Hills, MI, where I received exceptional service from Ms. Jatta Monette. From the moment I stepped into the branch, I was greeted with warmth and professionalism that immediately put me at ease.Jatta went above and beyond to assist me in opening a new account, taking the time to thoroughly explain the process and answer all of my questions patiently. Her knowledge of the various account options and their benefits was impressive, and she helped me choose the one that best suited my needs.What truly stood out to me was Jatta's hospitality and genuine care for her clients. She made me feel valued and ensured that I had a positive experience throughout my visit. Her friendly demeanor and willingness to assist made the entire process smooth and stress-free.I left the branch feeling confident and satisfied with my decision to bank with Bank of America, largely thanks to Jatta's exceptional service. I would highly recommend her to anyone in need of banking assistance at this branch. Her dedication to providing top-notch service is truly commendable and sets a high standard for customer care in the banking industry. Thank you, Jatta, for your outstanding support!
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March 2024 by Rahul Siva Satya Sai Vejju
Sama Yousif, Relationship Banker, great customer service from this lady…very friendly.
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January 2024 by Sean M
I want to express my sincere thanks to Sama for her exceptional customer service. Her patience and thorough assistance made resolving my issue effortlessly.Also I was impressed by the prompt and efficient support provided by her manager Rita. Their friendly demeanor and guidance turned my situation into a smooth and pleasant experience.
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January 2024 by shell grand
my name is Julien and I just want to say Sama was fantastic and was a great help, the man at the front desk was so nice, it was such a pleasant time at this branch. :)
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January 2024 by fadel al gourani
Best bank with best employees
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January 2024 by G harshita
I am thoroughly impressed with the service I received when opening a bank account.Sama Yousif’s assistance demonstrated a high level of professionalism and efficiency throughout the process. Her guidance was clear, and she patiently answered all my questions, making the account opening experience seamless.
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January 2024 by hari chandra
"Highly impressed with Sama's exceptional service at the bank. Sama's professionalism, attention to detail, and friendly approach made my banking experience a breeze. Sama's dedication to assisting customers is truly commendable. Highly recommend Sama for their outstanding support and expertise."
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December 2023 by Celeste Liu
Thanks for Sama Yousif's time during the holiday. My account item got processed last Friday, the last day before Christmas and she also let me come to the branch this morning to confirm it was done completely.Thanks to Sama again for her professional job and time to let my account this item processed successfully.
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December 2023 by Aurora Lint
Our bank associate Jatta was fantastic and with great customer service. The reason I’m giving one star is because unfortunately the real matter we had couldn’t not be taken care of but at least I’m happy they could made my husband sign for a credit card which he actually doesn’t need btw. The other reason for the one star is because I feel the Manager Rita is a little bit rude and I feel she’s racist. We lost about an hour and a half just to end up without the real reason we stood in there in first place resolved. The phone lines need to be repaired since is.a pain to communicate bc nobody answers and the app is really very poor design which is sad for a bank of this category. Thankfully we did succeed at Chase! They took care very fast of everything we needed and their app is just fantastic. At some point I was thinking to move from them to Bank of America but now I know that would be a big mistake.
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November 2023 by Alfred Roy
BOFA branch at Farmington Hills takes good care of its customers. I appreciate the proficiency and kindness shown by Jatta Monette. She gets all the work done effortlessly and with a smile.
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September 2023 by Michael C.
I had a very frustrating experience with another Bank of America branch and by my good fortune I went to the next nearest BOA financial center on Grand River and was assigned to Senior Banker Jatta Monette. Ms. Monette was very professional, very patient in calming me down as a frustrated customer, and most import very throrough in addressing and resolving my business account banking issues. I have since went back to her with my additional business banking needs and will continue to seek her assistance as my business grows. Well done Ms. Monette! And thank you!
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August 2023 by N “exjesus101” M
Everyone is friendly enough, but the hours don’t make sense and the store always seems to be understaffed. Expect to wait when you come into this location.
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May 2023 by Catalina Arango
The old Caucasian lady behind the cashier ALWAYS calls the manager when I go to the bank to cash a check, or if I want to withdraw $5,000 or more than that. She is racist! I HATE going to this bank, this woman makes me feel discriminated EVERY TIME I make the mistake to go (I am Latina).The one time I went with my Caucasian husband I was treated kindly for the first and only time in over 1 year. That one time I was greeted kindly, taken care of promptly, and no questions were asked to me; no manager was called.I went today and she was, as usual, the only cashier working, and she had a paper posted on the window that said she had lost her voice. WHY on Earth would a bank have only 1 cashier who happens to not have a voice?!Racist old woman, and unprofessional bank.?
