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January 2024 by Boog G
Excellent service satisfaction is everything dealing at the BMW Dealership Farmington Location
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January 2024 by 1Life Theory
Amazing service at this location. I had Autumn top off my Oil, and she was extremely polite, knowledgeable, and great to deal with. I love having a BMW, but it’s even better when you get great service.
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November 2023 by LaShonda Allen
My recent experience with service manager Chris Rankin, was extremely disappointing. He seems to have a pattern of mistreating Black women at this specific dealership. His inability to rectify an issue that was admittedly the fault of their technician, an error that could have put myself and my loved ones in an extremely dangerous situation was beyond disheartening. As a 14-year tenured BMW customer, and having owned four BMW vehicles throughout that span of time. I’m happy to discuss the details and how to bridge this divide. Because, ultimately love and respect are what should drive this machine of a world we navigate every day. I can say that Julian Lewis my advisor was extremely helpful and responsive. He did what we could to make try my experience more satisfactory. Kudos to Juilan.
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November 2023 by B Ruffin
Julian in service is the best!! With his great attitude and awesome customer service! Thank you!
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November 2023 by Viktor K.
Jeff in salesKen in service These two are batman and robin, will have your bmw kicking jokers ass 7 days a week 365 days a year!
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October 2023 by Chloe H
Julian in service is always very exceptional to work with. He takes his time to assist me with my vehicle and answers any question that I have. I highly recommend him.
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October 2023 by Markus Conley
Eddy the Master mechanic literally came out to my BMW X5 and finished it in record time. Also, Eddy who's been at the dealerships parts department for over 20+ years was a true professional, answered all my questions, and guided me step by step resulting in a successful solution. I’d like to personally thank both gentlemen for their efforts and efficiency. Nice job fellas. Five stars today.
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September 2023 by Patrick Rhatigan
Good energy, good service and a great experience overall.
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September 2023 by Brett Laslie
Julian, Eric and the whole crew were fantastic. Thank you for fitting us in last minute
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September 2023 by Audrey Williams
Assigned Brian as a service advisor. However, I never met him!! Poor communication and customer service. Please do no assign him as my advisor again!
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September 2023 by T.L. Summerville
Responsive, professional service staff. Getting my repairs done was an easy process with little to no fuss.
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August 2023 by Corey Pearce
Horrible communication with service department. They never answer calls nor return messages!!! If they can’t do something as simple as answering a phone I can only imagine how horrible the quality of work is. Avoid this location!!!!
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July 2023 by Troublemaker Villegas
Great service, they found my engine codes where under warranty and I didn’t pay a dollar.
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July 2023 by Bassem Krayem
Julian is an exceptional individual to work with. He is very professional, transparent, goes the extra mile regularly to take care of his customers. The last few service times I needed help with my X5 and my 5 series, he was extremely helpful and went above and beyond to help me with a loaner, explain the details of the service, delivered the car when I could not pick it up and answered his phone even after hours. Exceptional service indeed and much appreciated. Thank you Julian!
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June 2023 by Nancy Straub
Service was excellent. Mike explained everything to me. I will definitely use BMW of Farmington Hills again!