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February 2024 by John D.
The sales"men" have 0 skills in trying to sell a vehicle. They just want you to accept every addon and fee to scam money off you. The sales manager stopped communicating when I gave him an offer AFTER I was told BY him to tell him what I wanted. The next day the the other rat scam artist texted me as if we actually negotiated!? There was 0 communication. They couldve easily sold me a vehicle if they played their cards right, they just absolutely do not care at all. And the only reason the guys show up to work is in hopes some sad individual shows up and they mark up the price by almost 50% so they can get their one good sale. Theyve lost a customer forever and if buying a vehicle EVER comes up in a discussion by anyone, at anytime, I will make sure to tell those people to not do business here.
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January 2024 by Billy
Great service. ?
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January 2024 by Kristle Rice
They are so friendly and polite. And fast .
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January 2024 by Gloria Goe
Taken care of in a timely mannor.
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January 2024 by kiran joshi
Steven is an expert in handling recalls and service. I highly recommend Steven for recall handling on the Grand Cherokee Hybrid. WE appreciate you r great service Steven
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January 2024 by Kevin Sharrak
I have had two open recalls on my jeep for 8 months.This vehicle transport my four children and wife daily.The dealership finally had a vehicle that we could use while our vehicle was in service.Tim the assistant service manager kicked me out of the service bay.I was asked to leave because a customer was swearing at me and I defended myself. The concern of safety of my vehicle meant nothing to Tim. I hope your family does the get treated the way mine did.
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January 2024 by Graham Strachan
The service was performed in a timely fashion.
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January 2024 by Larry Taylor
I had bought a new truck from them, but when it was delivered it had a number of nicks and scratches on it. They picked it up to repair it, but when they brought it back not everything had been repaired, and they left the inside of the truck quite dirty. The sales side of the dealership seems very customer focused, but the service side doesn’t seem to be very detail focused.
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January 2024 by Sanjeev Agarwal
I had pathetic experience at the service center at CDJR service. I had to visit 3 times just to get the oil change.Before visiting the service center I tried to fix up the appointment at their service center but no one picked up the phone or returned the call.Then I thought of directly visiting the service center directly as it says that oil change does not need an appointment. the 1st time when I visited, I was 1 hr before the closing time but I was rejected stating that they are short of man power and was requested to return back the next day. I told them please book me for the next day but they again told me that appointment is not needed and I would be serviced if I reach the service center before 90 minutes of closing time.the 2nd time, I reached 2 hrs (120 min) before the closing time but guess what, I was given the same excuse again and denied service once again. When I questioned them, I was told they are declining the service to me but they cannot do the oil change the same day which I clearly did not understand how is it different from denial of service.The third time again, I was told that as I have reached the service center after 4.30pm hence I should come next day for the oil change but when I checked the clock it was 4.25pm. I informed the service manager about the time. As his excuse was not valid, he was forced to give me the service this time but during the service they missed to reset the "oil life" meter and refill the air while performing the tire rotation.I expect a better customer experience from CDJR service center
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January 2024 by Jerry Thom
Experience was very efficient
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January 2024 by Jeff Blanton
I have been using this dealer for a few years now. The service and treatment I have experienced has always been hit or miss. I must say that the assistant manager Tim, single handedly changed my opinion for the better. He assured me the work I needed was covered under my warranty got me on the schedule and made sure I had my car back within the quoted time. It may seem like he was just doing his job to some but his positive attitude and pleasant demeanor along with the quality work done by the mechanics makes me want to come back with any issues I may have in the future. Thanks Tim for restoring my faith in your dealership.
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December 2023 by Ted Martin
Great experience - took me in for oil change & routine service without an appointment . . . Josh was my tech & he was terrific!I told him if I'm asked to rate him on a 1-10, I'd give him a 12!Services: Tire rotations
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December 2023 by Rosemarie Katterson
Great service as always!!!!!!!Services: General repairs & maintenance
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December 2023 by Jim M
I went in for an oil change and received prompt, courteous service. My service advisor was friendly and helpful.Service: Oil change
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December 2023 by mark birnholtz
Friendly and efficient. Always treated well in the service area.
