-
July 2023 by Vasylena Roy
I was concerned with the negative reviews my local CVS pharmacy had but had to transfer my son's prescriptions to it. Our pharmacist, Shruti compelled us to post this very positive review. She was efficient, knowledgeable and most of all kind. CVS not only filled his prescriptions accurately and on time but we encountered staff which was professional and polite. A positive experience and great customer service.
-
June 2023 by Google user
I was concerned with the negative reviews my local CVS pharmacy had but had to transfer my son's prescriptions to it. Our pharmacist, Shruti compelled us to post this very positive review. She was efficient, knowledgeable and most of all kind. CVS not only filled his prescriptions accurately and on time but we encountered staff which was professional and polite. A positive experience and great customer service.
-
June 2023 by Vasylena R.
The CVS in Farmington Hills was great because of the people working in it. I had my son's prescriptions filled there and our pharmacist Shruti was efficient and knowledgeable. I appreciated her patience and kindness. The manager even directed my son to the amenities while we were waiting. The store is older and there is no drive through pick up but the staff more than makes up for that. A positive experience and good customer services.
-
April 2023 by Luke R.
The pharmacist is very rude and unpleasant. I understand having a bad day once in a while but she is always rude in person and on the phone. She should realize she is sometimes dealing with sick and dying people and should be a bit kinder when asked a question or fulfilling a requested refill to a drug that is keeping me alive. I am having all of my prescriptions transferred and will not be dealing with her any longer. I will attach her name when I go in there to have them transferred. This review is me being exceptionally kind though she deserves to have someone put her in her place and open her eyes.
-
February 2023 by Kim P.
CVS 12mile and Middlebelt, Farmington Hills, normally a pleasant place to shop. Went there this morning cashier Brittany rude, unprofessional and ghetto. The female working with her was rude to another customer as well. Please hire more professional, competent staff.
-
May 2022 by Dr. Zu
First, look at my review history. Clearly I'm legit, and I'm usually very generous but my experience here was absolutely disgusting. I have never been met with such dismissive, rude behavior by a pharmacy as I have with the South Asian pharmacist that was working here today. I am new to the area and was just inquiring about the vaccine appointments. This unprofessional lady not only snapped at me but wouldn't even look at me. Perhaps it was the color of my skin that turned her off. I hate to make that assumption, but with the kind of experience I had, it is highly suggestive.
-
March 2022 by Andrew F.
The pharmacy staff provided excellent service. They went above and beyond to ensure that I received the best price for my products. Along with their determination to deliver me the fairest price, they were also communicative which helped me understand when my products would be available. Considering most places are short staffed, they did not let this negatively impact their performance. I highly recommend this location considering it offers wonderful customer service and a short waiting time! Thank you.
-
December 2021 by Clara Y.
I am posting this in hopes that corporate sees it .This is a rundown store and needs to be cleaned and renovated. I am giving it two stars since the pharmacy tech was very friendly and helpful it's not their fault that they have a rundown store. The employees here are friendly and nice so stars for that . I don't want to see this business fail , but it needs some more attention .
-
July 2021 by Zu
First, look at my review history. Clearly I'm legit, and I'm usually very generous but my experience here was absolutely disgusting.I have never been met with such dismissive, rude behavior by a pharmacy as I have with the South Asian pharmacist that was working here today.I am new to the area and was just inquiring about the vaccine appointments. This unprofessional lady not only snapped at me but wouldn't even look at me. Perhaps it was the color of my skin that turned her off. I hate to make that assumption, but with the kind of experience I had, it is highly suggestive.
-
June 2021 by Mack O.
I go to this CVS a lot as I live close by. Although I try not say anything negative, i just can't keep silent anymore. Few weeks ago, I went to CVS and I needed help finding specific hair colouring product. So, I asked a store associate for help who happened to be stocking/ organising products. Basically, she ignored me and told me to find somebody else. No body else was around, so, I walked to the register complaining but the heavy set African American lady was even worse. Whi alleged she is the manager and said very rudely, we are busy and we are short on help. I told her that there is no customer in the store except me, then said "I am never coming back again and walked out". Another instance happened to me last winter. I walked to into the store to pick up some cold medicine for my daughter wearing my hoody as it was cold outside. Only to find out that the store associate was following me. I asked her if there is anything wrong? She said "no". But she kept on my back! Basically, I felt I am being treated like a criminal, obviously for wearing my hoody. I noticed that CVS tries to hire African Americans which is great. But I wish CVS would be little bit more selective and hires nice people, regardless of their race, who likes to work with customers. Finally, I hope the store would look at my review constructively as we need a CVS store in the area but we also need to feel comfortable going there.
-
July 2018 by Kathryn Friedlund
Nice store, lots of parking. Located in a strip mall with Kroger and anytime fitness and some restaurants and shops. Hard to spot from 12 mile, the entrance is right across the street from the water tower.
-
September 2017 by Becca M.
I previously wrote a review about the pharmacist Donna. She is incredible - probably the best pharmacist I've ever worked with. However, the other pharmacist is rude, short, accusatory and doesn't care about patients health. Every time I interact with her, she treats me like a criminal and is unkind and uncaring of my severe, chronic condition. When I try to explain the situation, she dismisses me and cuts me off. She is completely unhelpful and makes me feel terrible. It is frustrating, hurtful and harmful to my health that she judges instead of does her job and help. I'm getting to the point where I can only work with Donna, because the other pharmacist is so mean, oppressive, dismissive and not helpful. She really needs to learn proper customer service skills and help patient, not hurt them.
-
December 2016 by Raj GM
The worst cvs I've ever been in my life. The cashier are super slow to ring up a pack of gum. The older lady pharmacist is very rude with customers in person and over the phone. She seems to have an attitude and gets annoyed easy when asking about medications. No concept of customer service and can tell she doesn't want to be there. I would understand if this was once but it's every single time I go in this place. I would rather drive out of my way just to avoid this place. Kroger's is next door and a million times better.