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February 2024 by Lisa Schmidt
They do a really great job here & rentals don’t reek like weed!
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January 2024 by Chip Holmes
Called the day before and the day after my rental to ensure a great experience
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January 2024 by Linda Sanders
I would like to take a moment to acknowledge the Best-in-class service I received at the Enterprise Rent-A-Car in Farmington Hills on Drake Road. I rented a car twice at this location and I was greeted each time with smiles, warmth, and professionalism. I watched how each team member treated everyone who came through the door in the same manner. They always give you that personalized attention and get you in and out quickly. I can not say enough good things about the Dream Team over at Enterprise Rent-A-Car on Drake Rd in Farmington Hill, MI. I will only rent a car at this location because of the excellent customer service I always receive. Many thanks to each of you for going above and beyond.
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January 2024 by Simeng Xing
book though concur, No body answer the phone, cancelled
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January 2024 by Steve Case (Steve)
The staff was so very friendly and helped me get on the way
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January 2024 by Jeremiah Trachta
Was a very nice experience. Staff was/is accommodating, informative, and fast. Looking forward to coming to this location on Drake road the next time I need a rental in Michigan
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January 2024 by Ahmad Chaar
By far one of the best locations for car rentals on S.E. Michigan. The car selection is hit or miss if you just drive up, but they'll do they're absolute best to get you want you need if you give them a heads up. And every staff member goes out of their way to get you a great car, great price and serve up a stellar experience. They've earned my business for sure.
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January 2024 by Ebenezer's Anni L.
What a pleasant experience. I had to put my car in the shop suddenly and was able to get a car on a Friday afternoon. The dealership set it up for me and dropped me off there. I was able to get a VW that got good gas mileage and had heated seats. I was able to drop the car back off the next Tuesday morning with short notice and didn't have to wait to get a ride back to my fixed car at the dealership. The person who did the set up and returned was caring and professional. I tried Hertz the last time and it was great to find this place. If I need to rent a car again when mine is in the shop, it will be here.
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December 2023 by Ryan “Sketch” G
Some of the BEST customer service i've ever received at a rental car place. Enterprise usually excells at providing great customer service, but this location takes the cake!
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November 2023 by Kayla M.
Ryan took care of me the day i was getting the rental and Kennedy (on her first day) helped me wrap things up when i returned the car. Both were kind, efficient, and so very charismatic. I'd love to have them again!
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November 2023 by Jai V
Super bad experience, the employee who attended me was not respectful. I reserved the car 3 times at this location and they canceled it all the 3 times saying no inventory. The website and app both shows availability of cars. All my reservations were at least 3-4 days in advance. Did not even get any cancellation email and in the app it still shows the reservation, the employee just said it was canceled in their system and we tried to call you (just one call). You dint answer the call it was my mistake. You cannot expect me to keep the phone with me always. This isn’t how a big company like yours should deal with a customer.
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October 2023 by Grace Olson
I had an excellent experience renting from enterprise. Service was above and beyond. Car was great, clean, and had no issues. Josh assisted me with the vehicle and was very informative, polite, and personable. Ryneal and Bryce were very respectful and genuine, held the door open for me and held a nice conversation:) Very welcoming, helpful, and professional setting. Overall, a wonderful experience and will definitely be back in the future.
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September 2023 by Kesha Clark
I would like to say a big thank you to, Brad. Not only was he pleasant from the beginning of the phone call to omg exceptional in person. He definitely made my the ending of my day even better. Service was A1 and fast!! He made me feel important and would definitely recommend anyone to come in!! Thanks Brad!! Told you your Service and smile deserved a great review!! ?
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September 2023 by Jesse Xiong
Rented a standard suv for our trip and on the day of pickup, it was smaller than expected for our stuff to fit. With no other vehicle available at this location and only 30 minutes left till closing for all other shops (this was on Saturday), I called another location and they were able to get us into a bigger suv that worked out perfectly. Couldn’t have been happier with their service, patience and speed with switching our vehicle. Thank you!
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August 2023 by J.D. Palasek
Friendly and expedient service. Friendly driver's picked me up and dropped me off. Vehicles were clean in good shape. Again, just great and friendly service.
