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November 2023 by Brian Berry
Great experience dealing with Shannon Polsgrove and her sales manager Steve. Shannon was attentive, got me exactly what I asked for, and delivered on her promises with a smile. If purchasing or leasing a new vehicle, I strongly suggest you contact Shannon.
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November 2023 by Viktor K.
Jeff in salesKen in service These two are batman and robin, will have your bmw kicking jokers ass 7 days a week 365 days a year!
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November 2023 by samuelj kline
What an incredible experience, from the first call to the follow up after the sale. Tom English, Diana Livernois, Judy Williams, Aaron Przystas, and Colin Barrett made this buying experience the best one in my 56 year history of buying cars.Tom was patient and kind, explained the vehicle options with me, took time to listen too my concerns and made me feel valued. When spending a great deal of money for a Denali XL for my family, it's important to have a great experience, Tom English provided just that. The vehicle was showroom ready and Tom had placed a red bow on it as an additional surprise for my wife. His salesmanship and follow up after the sale set him apart so much that I referred my son in-law and one of my coworkers to Tom and they both purchased from him. I recommend Tom highly if your looking for next level customer service.Thank you Tom for a great experience and going above and beyond.The Kline Family
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November 2023 by Judy Wolak
Amazing product, absolutely love my 2nd X5. Corey was very thorough and helpful, he couldn’t have been more accommodating. He updated us with the status of our delivery without us even having to ask. Will definitely buy from Corey again!
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November 2023 by Stacey OConnor
BMW of Farmington Hills is a place that can not be trusted. I brought my X5 in for service and they made an obvious mistake which destroyed my engine. Thankfully, I took it to BMW of Ann Arbor for repairs and their service department took videos and contacted BMW of North America who covered the cost of a new engine even though my car is not under warranty anymore. During this process BMW of Farmington Hills did not contact me even once though they were aware of what happened. They are fighting paying a $3000 deductible even though they are clearly at fault. Drive the extra few miles to go to Ann Arbor it is definitely worth it!!!!
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October 2023 by Suzan Hadwan
I had the most amazing experience working with Mike M and Shannon! They fixed my old car and got me into a brand new car in no time! They made a stressful experience so so seamless and positive! Loved working with the entire BMW team at Farmington hills!
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September 2023 by Nick Matijega
I had the opportunity to work with Daher for my certified pre-owned M340i. What a car.. what a guy! I felt horrible because I was running late to meet with him. When others might have said, never mind.. I’m busy. He stayed late to get the deal done (even set me up with the gold bow!). And this car.. I’ve had a range of different cars, but the way this drives is spectacular. Thank you to the group at BMW of Farmington Hills!
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August 2023 by Allison Kight
Delightful experience! Jeff was our outstanding salesperson and he got us in a car right away and he drove first so we could see how it operated. He was quick and thorough through negotiations and explaining all of the functions on the car. Finalizing the paperwork was easy and everything matched. Jeff and this dealership will be our first stop the next time we need a car.
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July 2023 by Trina Ramos
I recently had the pleasure of purchasing a BMW X7 from Ryan Jacobs, and I cannot emphasize enough how exceptional my experience was. Ryan's professionalism, knowledge, and friendly demeanor made the entire process incredibly smooth and enjoyable. I wholeheartedly recommend him to anyone in search of a new car.Ryan Jacobs exceeded my expectations in every aspect of my car buying experience. His expertise, friendly approach, and efficient handling of the process made me feel confident in my purchase and grateful for the opportunity to work with him. Thank you, Ryan, for your exceptional service.
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June 2023 by Randy Gungab
Been working with Andy Campbell for years, always gets the job done and goes out of his way to service his customers which we never see anymore in service businesses. I’ve just purchased my 5th vehicle from him. Highly recommend Andy and this dealership!
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May 2023 by Edna Pinzon
I met Andy Campbell at another dealer and I followed him here because of the exceptional service he provided when I ordered car a couple months ago.He answered all of my questions super fast, took care of everything that was needed. And it’s been a fun an great person to work with. The team at Farmington Hills has also given me great support. I highly recommend this dealership, it’s one of the biggest in Michigan so they get more allocations than others.
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May 2023 by Dakota Manore
I had an amazing purchase experience. My sales helper was very patient with me and never rushed me on a decision. The whole process ended up being very fun. I think the atmosphere was very welcoming and not pushy at all!!! I spent a lot of time making my decision and I walked out beyond satisfied. I would HIGHLY recommend coming here if you’re looking for a new ride !! Excellent overall experience!! I now have a second family and I can ride in confidence on the road!!!!
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May 2023 by Rob J.
The worst experience ever trying to purchase a BMW i4 Electric Car,The salesperson could care less if we purchased the vehicle or not,Waited a week before contacting us to see how he could sell us the car.They the proceeded to LOW BALL our trade in.Never reached out again,The Black i4 e 40 is still on their lot.Waste of time
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April 2023 by Prashant Patel
I used to go to Ann Arbor BMW but then after trying this guys once I have become regular here: great service. They don’t try to push you towards unnecessary repairs. Last service took longer than I anticipated but overall great. It would be great to have a separate waiting area than keeping it in big hallway. If you are working while waiting then it’s easier to have some isolation.
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March 2023 by Nour Sabea
I had an absolutely amazing experience with BMW of Farmington hills! The service was fantastic. Abe Raad was my salesman.He was very knowledgeable about the cars and helped me find the car I was interested in. He was very helpful, friendly, professional and most importantly he was never pushy. He made my whole experience very pleasant. I highly recommend BMW of Farmington hills and Mr. Abe if you’re looking for an easy and professional experience to buy your next car. I will definitely be back! And btw the car is sick ?