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March 2024 by Jorvon Brison
I can’t speak for the other reviews but my experience was pretty simple. Andrew was easy to work with and though no filter, he made my experience epic. Give the guy a raise.
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February 2024 by Casey sisson
Rude rude rude
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February 2024 by karl jones
Booked a rental and paid like I normally do, been renting from Hertz for years now and for some reason today I’m classified as “underaged” and my credit card isn’t an “acceptable major credit card” AJ was pretty unprofessional and rude and I didn’t really appreciate the explanation he gave me for not being able to rent me a vehicle.
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February 2024 by Alex Johnson
The process was easy getting a car everything else was pretty crappy. The car I got began to behave erratically during the blizzard this year. I don’t have a garage so in the attached image you’ll see a myriad of lights on the dash turn on. I called this location who told me “that if it’s no longer happening than it’s not a big deal” mind you the issues did stop the following day but…being on the road having the pedal completely pressed down and only going 20mph is not ok. They also seemed to be reluctant to give me any info on the length of my rental stating to contact my insurance instead…definitely wouldn’t recommended. Dealing with hertz just hurts
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February 2024 by Hapu Dissa
Terrible place. I never go there.
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February 2024 by Ashley Hurst
I had a car rental back on December 23 and there was only one person working the front counter. He was very courteous and nice. He made the whole process very smooth and even returning the car.was an easy process. I had a great experience thank you.
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January 2024 by Qari Ehsun Karimi
Workers on the phone have hard time communicating, Slow service.We were told we could pick up the car earlier then set time but when we got there they gave us a hard time. Poor manor on the phone and in location
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January 2024 by Saeedeh El
Awful experience with them. I should've driven to the airport for pick up. Poor customer service and old cars.
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January 2024 by Ondeyia OndaeVirginHairLLC
They need to fire the girls they have working for them their customer service is horrible. Hire better employees
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January 2024 by Billy Konsoer
Abysmal service and policies! Our vehicle was in for warranty service so we need a rental during that time. I was told that I would be able to drop off the car earlier than the set date if our car was finished before the end date. What they failed to inform me of was that I would still be charged for the entire reservation. We turned the rental in 4 days early and STILL got charged for the full duration.
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December 2023 by Kara Fuller
The people working here can’t be bothered to put their cell phones away, make eye contact, or treat people with respect. Aside from having logistical issues with picking up the car I was shocked by the lack of empathy or common courtesy exhibited by the employees at this location. Being a Hertz gold member, I’ve rented a good number of cars all over the country, but never have experienced this level of disdain for the job that these employees demonstrated.
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November 2023 by Mike Larry
AJ was excellent. He had my vehicle ready before I even walked in the door I’ve been renting from Hertz for a while, and he is by far the best I ever experience.
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September 2023 by Kayla Moser
tried to rent a car for a long road trip, paid for a GAS car rental and when I arrived they said they only had electric. Left us without transportation because there was no way we could get where we needed to go with an EV. Waste of time to travel there and back for nothing.
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September 2023 by William Morris
AJ is awesome! I threw in the towel with several other local car rental places due to horrible customer service and bad business. I found a new place to frequent for all my future rental needs.
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August 2023 by Justin Marler
I wish we would have used this location the previous times we have rented from Hertz. Other locations were very unorganized, frustrating and not pleasant to work with. The young lady (I need to find her name) was working by herself in the morning when we had our pick up. She was a breath of fresh air!! Personable, friendly and so helpful. After the vehicle we reserved wasn't available and the 2 substitutes needed to be serviced she upgraded us due to the inconvenience. The process was quick and a great experience. Same for the return. Would highly recommend this location again and again!
