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June 2023 by Nate G.
Customer Service desk has very strange hours. I've tried calling after five and am often on hold for five minutes or longer. They completely redesigned the recycling system. It seems rarely open. There is no external signage indicating if closed so I often waste time getting recyclables out of the car and into the store only to find the recycling center closed. If the customer service desk was staffed I could call and find out if recycling was open and avoid an unnecessary trip and go elsewhere.The Kroger employees are very polite and helpful and most know where items are when asked.The prices on Krogwr items are substantially higher than other markets. In spite of the convenient location, if I am looking for a one stop place to return recycling and shop Kroger is not the place I will shop for the time being.
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May 2023 by Ian S.
Terrible store. Neighborhood deserves much better. Most staff are nice, but the store looks ugly and uninviting compared to other Krogers and grocers. There are lots of customers, but it almost appears that this Kroger is deliberately made second rate in its food, especially awful are its meat and bakery departments. Looks very dumpy overall.
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November 2022 by Robert G.
They just open and close money service area. Regardless of there being a line, the person in charge just tells you to come back in an hour. Mind you it 11 am on a Thursday. Some pple need to pay bills urgently and shouldn't have to come back for it to be convenient to the employee but the customer. Lazy employees for sure, but it's up to management to get them going. No concern for customers whatsoever.
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August 2022 by Ureem Thumeim
Efficient and kind staff.
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July 2022 by Vincent L.
One of the smallest Kroger I have been. Ever since covid they are always short on eggs. Even Kroger brand eggs. Not a lot of international grocery, I guess they only have room for popular items. They don't have a gas station either. It is not bad, it is not dirty or messy but just small. Good enough for local neighborhood
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February 2022 by Austin T.
If I could give this 0 stars I would. Not only is it the most ghetto kroger in Michigan but it's the worst one I've ever been to period. Workers are extremely lazy and shelves are always empty. Completely unacceptable. Get a good store manager in here and make these folks do their jobs
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December 2021 by Donna R F.
Nothing in stock. What used to be a good pharmacy is now the worst. Been shopping here for about 10 years. Convenient location but time to move on.
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October 2021 by Rob Savage
This is the absolute worst Kroger by far. Shelves always empty, store is dirty. Pharmacy answers the phone just to put you on hold, then when you've been on hold for 5 or so minutes it will ring again, they just pick the phone up and put it right back on hold. You can't ever speak to someone in the pharmacy to ask them questions. It's a joke. They close at 10 now, hopefully this is the beginning of the process of Kroger figuring out this location needs to be closed down. I love Kroger's, I go to a few in the area, this one though is just awful and is an embarrassment to the brand name. If they knew what was good for them they would either gut the staff from the ground up or close it down. Too bad you cannot give negative stars because this place is a perfect minus 5 Stars.
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July 2021 by James H.
Old and run down. Probably the worst Kroger store in southeastern Michigan. This part of Farmington Hills deserves much better. Selection is worse than any other Kroger store I've ever been to. They often run out of sale items and getting rain checks is difficult. Customer service desk is not open during all business hours. If you shop after 9pm, you are out of luck. They don't feel it's important to provide service for late night customers. Fish and deli counters also close early. Liquor selection is small and abysmal.
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June 2021 by Jeannine D.
I have shopped at this Kroger for 23 years. I appreciate the staff and service. I can't imagine what is was like to work there during the pandemic. I love how they hire and support the special needs population. Today however I was terribly disappointed. My avocados rang at a different price than listed...( apparently the sign was incorrect ) and Sydney ,my cashier, tried desperately to correct the situation. As I was holding up the line I offered to go to customer service to speak with Duane with whom Sydney had just consulted. He closed the station and had an important phone call. He open the door and told me he would be a minute and his station is closed. I stated I had about 2 minutes. He then proceeded to tell me that this was an extremely important phone call and I would have to wait. He then shut the door on me. I called for a manager who graciously assisted. I stated I wanted an apology from Duane. He refused and proceeded to interrupt me and accuse me. I told the assistant manager thank you and I hoped some retraining on customer service could occur. A simple " I will be with you one moment" or " Let me see if I can get someone else to assist you. " or " I'm sorry this may take a while" would have avoided the entire situation. I am desperately trying to get this manager of Kroger manager in Farmington Hills but am unable to locate his/her email information.
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May 2021 by Laney V.
Don't work here. They will not respect your hard work. I came to work everyday and the ONLY times I would call in were for transportation issues or family emergency. They fired me because my online schedule said my shift ended an hour earlier than the paper schedule and I left one hour early for work and I even offered to come in on an off day to make up for it. It was a problem on their end not mine. They never told me I'm supposed to rely on the paper schedule with my almost two years of working there I always relied on the electronic schedule. I had to leave early due to the fact that was my only ride home. There were other people that left the job even ON THE CLOCK without saying anything and they gave those assholes another chance. At least I went up to customer service to let them know and didn't just leave. It wasn't even busy. They're full of s**** And the new manager, Julius is such a lazy a*** The store got even worse ever since he became manager.
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January 2021 by Tearl P.
Awful s*** hole place. Rude people work there. Its dirty. The parking lot is a mess. Lazy customer service people they do nothing to help. I avoid this store at all possible costs.
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December 2020 by Charde W.
I went to this Kroger on Monday evening about 6pm, prime shopping time for most families and there were about 10 packs of meat on the shelf that looked like this. It was VERY disturbing and unacceptable! The first young lady I asked about the products pointed to the meat counter and said the meat department is over there, she didn't apologize and she didn't say let me find someone to help you, until I asked her to go get someone. The manager did come and apologize but this was a major act of negligence and laziness and I will NOT be buying meat from this store at all. That night I was so upset and literally felt sick to my stomach I left the basket where it was and left to go to Heartland Market down the street.
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August 2020 by Lynne Pfeffer
friendly customer service usually well stocked
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May 2020 by Maya W.
The customer service is 0 on the scale from 1-10. I visited this location to order a cake. I was there at the bakery counter for about 5 mins and not was showing up, so said I lady in the deli department was any one working at the bakery. She tells me there not here, ok I'm like are they coming back? She's going to ask. She will be back after she takes out the garbage, so I wait . The lady final comes and tells my we not taking order.