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June 2023 by Nate G.
Customer Service desk has very strange hours. I've tried calling after five and am often on hold for five minutes or longer. They completely redesigned the recycling system. It seems rarely open. There is no external signage indicating if closed so I often waste time getting recyclables out of the car and into the store only to find the recycling center closed. If the customer service desk was staffed I could call and find out if recycling was open and avoid an unnecessary trip and go elsewhere.The Kroger employees are very polite and helpful and most know where items are when asked.The prices on Krogwr items are substantially higher than other markets. In spite of the convenient location, if I am looking for a one stop place to return recycling and shop Kroger is not the place I will shop for the time being.
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May 2023 by Ian S.
Terrible store. Neighborhood deserves much better. Most staff are nice, but the store looks ugly and uninviting compared to other Krogers and grocers. There are lots of customers, but it almost appears that this Kroger is deliberately made second rate in its food, especially awful are its meat and bakery departments. Looks very dumpy overall.
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December 2022 by Zack P.
Absolute ghetto Kroger, where even cashiers gives you an attitude, the worst place I've been to in my whole life
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November 2022 by Robert G.
They just open and close money service area. Regardless of there being a line, the person in charge just tells you to come back in an hour. Mind you it 11 am on a Thursday. Some pple need to pay bills urgently and shouldn't have to come back for it to be convenient to the employee but the customer. Lazy employees for sure, but it's up to management to get them going. No concern for customers whatsoever.
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July 2022 by Vincent L.
One of the smallest Kroger I have been. Ever since covid they are always short on eggs. Even Kroger brand eggs. Not a lot of international grocery, I guess they only have room for popular items. They don't have a gas station either. It is not bad, it is not dirty or messy but just small. Good enough for local neighborhood
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May 2022 by inanis
never have anything in stock, cashier Charisse was rude for no reason. ?
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February 2022 by Austin T.
If I could give this 0 stars I would. Not only is it the most ghetto kroger in Michigan but it's the worst one I've ever been to period. Workers are extremely lazy and shelves are always empty. Completely unacceptable. Get a good store manager in here and make these folks do their jobs
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December 2021 by Google user
never have anything in stock, cashier Charisse was rude for no reason. ?
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December 2021 by Donna R F.
Nothing in stock. What used to be a good pharmacy is now the worst. Been shopping here for about 10 years. Convenient location but time to move on.
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July 2021 by James H.
Old and run down. Probably the worst Kroger store in southeastern Michigan. This part of Farmington Hills deserves much better. Selection is worse than any other Kroger store I've ever been to. They often run out of sale items and getting rain checks is difficult. Customer service desk is not open during all business hours. If you shop after 9pm, you are out of luck. They don't feel it's important to provide service for late night customers. Fish and deli counters also close early. Liquor selection is small and abysmal.
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May 2021 by Laney V.
Don't work here. They will not respect your hard work. I came to work everyday and the ONLY times I would call in were for transportation issues or family emergency. They fired me because my online schedule said my shift ended an hour earlier than the paper schedule and I left one hour early for work and I even offered to come in on an off day to make up for it. It was a problem on their end not mine. They never told me I'm supposed to rely on the paper schedule with my almost two years of working there I always relied on the electronic schedule. I had to leave early due to the fact that was my only ride home. There were other people that left the job even ON THE CLOCK without saying anything and they gave those assholes another chance. At least I went up to customer service to let them know and didn't just leave. It wasn't even busy. They're full of s**** And the new manager, Julius is such a lazy a*** The store got even worse ever since he became manager.
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January 2021 by Tearl P.
Awful s*** hole place. Rude people work there. Its dirty. The parking lot is a mess. Lazy customer service people they do nothing to help. I avoid this store at all possible costs.
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July 2020 by Jacque Steudtel
Hard working crew! Smiles forgotten but remembered. Making a living takes commitment! Lighten up customers let's make the most of it. Everyone needs positive motivation. We can smile or stress and you know what's best!
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May 2020 by Maya W.
The customer service is 0 on the scale from 1-10. I visited this location to order a cake. I was there at the bakery counter for about 5 mins and not was showing up, so said I lady in the deli department was any one working at the bakery. She tells me there not here, ok I'm like are they coming back? She's going to ask. She will be back after she takes out the garbage, so I wait . The lady final comes and tells my we not taking order.
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February 2020 by Robyn P.
This store is small and the isles are narrow but it is always well stocked. The worst customer service ever. I have never seen a worse culture of rude unhelpful disrespectful employees and hope that an intervention will soon be done by the corporate office to turn this store around. Basic customer service of greeting the customer and thanking them for shopping at Kroger would go a long way to bringing this store up to corporate standards.