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January 2024 by Pamela Linton
Consistently excellent customer service. Austin Rayes was great. He did a thorough intake and follow-through for my maintenance appointment. I received the underbody video - always helpful, a thorough report, and the cost was lower than anticipated. Have always had first rate experiences both in sales and service at LaFontaine Volvo.
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December 2023 by Lauren Burkhard-Ortega
We were lucky enough to work with Pat on a new lease and trade-in. Everything went incredibly smoothly due to the care Pat puts into each interaction with his customers. We appreciated the systems in place at LaFontaine that allowed each step of the process to move quickly to the next.
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December 2023 by Mary Rose Zazaian
Took my Volvo to La Fontaine Farmington Hills and had wonderful service. Christian Rayes my service advisor was absolutely a pleasure to work with. He knew exactly what to do and delivered my vehicle as promised. He is extremely efficient, knows about the vehicle and very pleasant to work with. He gave me his card and said to call with any questions or concerns. Excellent service and would highly recommend. Thank you!
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December 2023 by Ganesh B
I will 2 star for Volvo not returning my calls or replying to my earlier request to service advisor. They recommended that I need tire change. I asked them if they can be covered by warranty as it has driven only 25000 miles , no response on that.Then again I left VM if the coupon I got in mail will be honored for tires , again no response.
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December 2023 by Aubrianna Mason
We just purchased a certified pre owned Volvo from Kyle in FHills, and couldn’t be happier with our experience!From start to finish the whole transaction was as smooth as could be, and Kyle really showed us kindness and professionalism the whole time.We test drove another vehicle at a luxury dealership before popping into Volvo, and are so glad we took the chance and stopped in. Night and day experiences and service received.Thanks Kyle!!
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December 2023 by Hank Jones
It was my first time purchasing a Volvo and doing business with LaFontaine Volvo of Farmington Hills. Impeccable show room. But the best part was the professionalism of the salesman Steven Hung. He went above and beyond to make sure my purchase of XC90 was top notch. Would definitely purchase from him again.
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December 2023 by Kenyatta Stephens
Working with Steve was a wonderful experience. He is professional, listens attentively, and response promptly to questions and items needing attention. I would definitely purchase from him again.
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December 2023 by Peter Van Wordragen
Bought a slightly used Volvo XC 40 here a few weeks ago and very happy so far. Great service from Kyle Wusenich and much more reasonable to deal with than some of the competing dealerships I visited!
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December 2023 by Ari Sonnenberg
I had quite the experience with the service department for my 2024 Polestar 2. Long story short; I ran over a tire and dealt with a poorly managed local body shop. Ryan and Craig in parts took the brunt of the annoyance from the body shop. Regardless, everything was done correctly and while it took quite some time, it was completed. Only complaint is that even during annoying situations, I expect to be treated with kindness and a genuine concern for my need as a customer. While my need was eventually met, the kindness was not always prevalent from Ryan in the parts dept. I understand there was a lot of back and forth between the body shop and Ryan at La Fontaine service, but I was often brushed off as not important and/or given single word answers before being hung up on.In short, overall, it was a positive experience. Just a little fine tuning to the service department’s attitude would be very appreciated. Thank you Matt for straightening everything out in the end!!
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December 2023 by Thomas Cox
Emiliano was great handling all of my questions and ensured delivery of the vehicle went smooth. Blake made the paperwork easy and quick so I was in an out faster than I’ve ever been. Overall very satisfied with the level of service and absolutely love the car.
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December 2023 by Stewart Damon
Professional and very pleasant people. Have used their Service Shop since moving here from Maryland. Needed a new Volvo as one was coming off lease and went directly to them.Very satisfied and can recommend them for others.
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December 2023 by Seher Chowhan
I had a wonderful and seamless experience at the Farmington Volvo dealership. They had the exact car I wanted, and I couldn’t be happier with the car buying experience. Emiliano was so courteous and patient in answering all of my questions. Ecstatic about my new car!
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December 2023 by Jody O
The entire staff was friendly, transparent and made the entire process very easy. They responded quickly to questions and got us in and out in as little time as possible but we did not feel rushed. Our sales rep Emiliano was great!
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December 2023 by Demetra Todd
Everything! Patrick Dwyer was a wonderful sales agent. He made sure our needs were met... Actually he went above and beyond to make our deal work. All staff were kind and friendly a great experience overall.
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December 2023 by Tammy Grimshaw
The team here is fantastic. They take pride in what they do and provide amazing customer service! We drive an hour to have our car serviced because we have so much confidence in this team.