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November 2023 by Michael Hogue
Worst car buying experience I have ever had. They make you feel like it is a honor to buy a car from them. Terrible communication. They push there 8% financing to the point if you need a glass of water you need to agree to financing. ( exaggeration but you get my point) We bought a car from them only because of necessity other wise I would have walked away.
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October 2023 by Lydia Mansoor
Very helpful staff. Walked me through differnt models, options, warranty options, and purchase v. Lease. I was able to test drive the vehicles I was interested in, and they worked with me on the price to accommodate my budget.Steve Hung our salesman and Emiliano who walked us through the vehicle features and the contract, both truly amazing. If you’re interested in a Volvo, go see LaFontaine.
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October 2023 by Joshua Nicks
Awesome dealership! Very clean and organized inside and great service from the moment you walk in the door. Steve was AMAZING in helping me find my new car. He did a great job at finding the perfect vehicle for me, getting my monthly payment to what I can afford and the best part about everything is that we got it all done in a timely fashion. I've had my car for almost two months now and I appreciate all the work done by Steve and LaFontaine. Definitely will be referring car buyers there!
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October 2023 by Daniel Greco
Easily the best car buying experience I’ve had. I worked with Kyle, who was extremely helpful, communicative, informative and non-pressure throughout the entire process. The entire experience from test drive to the purchase was easy, seemless and quick. Cant recommend them enough.
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October 2023 by ramona stan
THE BEST EXPERIENCE I’ve had at a car dealership! From walking in for the first time, till I got the keys to my new car! We were welcomed by a smiling face and treated us like we were family.Steven Hung is THE BEST! Very helpful, knowledgeable, courteous and always making sure that his customers are pleased and taken care of! He made our car buying experience super -fast, enjoyable and easy… just the way it should be! Thanks for ALL your help! Bravo Volvo! Gratzie!!! ??
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October 2023 by Barry Keno
Outstanding service. Picked Polestar 2 up in Chicago suburbs, delivered to dealer for routine service and installation of hatch foot release - everything completed perfectly - and returned car within 2 days. Fantastic.
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October 2023 by Patti Wasylyk
Such a pleasant experience. Our sales person was Steven Hung and he was great. The sale of our XC90 went smoothly and Alexia handled the financial piece with with ease. Thank you for all of the professionalism and thoughtfulness. Highly recommend this Volvo dealer.
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September 2023 by martha jones
My experience with LaFontaine Volvo was great - I Actually worked with two sales associates Bob Staple & Blake Jordan - which I can’t say enough goods things about them.. - test drove xc90 on a Wednesday & pick it up Thursday
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September 2023 by Michelle Valente
We walked into the Volvo dealership looking to test drive a car. Kyle was incredibly helpful and immediately knew of some great certified options on the lot. He did not pressure us in any way and was knowledgeable. We came back the next day to ask a few questions and ended up leaving that evening with a new (to us) car! The dealership is modern and the staff is kind and knowledgeable. Would highly recommend!
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September 2023 by Kathleen Shampo
Very poor customer service.We tried to pay cash for a 45k car but had to wait 2 days for a money transfer.The sales manager refused to take a deposit or hold the car.Unless you want to finance a vehicle, you get poor service. What a shame.
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September 2023 by Kathleen B.
Terrible experience with this dealership buying a used BMW for 45k and paying cash. Had to wait 48 hours for a money transfer. Sales manager was unwilling to accept a down payment or hold the car, "because we don't do that anymore". Financing was suggested to avoid possibly losing the car to another buyer. However, salesman advised you can't pay off the car for 4 mos or the dealership will be penalized. What ? It's poor customer service when a cash buyer feels they are not a priority.
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September 2023 by Tabi Lyn
I made an appointment two weeks in advance, I bought my car in and they said that they didn’t have anyone to look at it and they would have to keep it another week. I asked if I could just take it and come back, they said no that it I took it I would have to make a new appointment. They didn’t have any loaners so I would be without a car while it was just sitting at the shop.The representative was really nice but basically they kept my car for an entire day and couldn’t even look at it.
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August 2023 by Sandra VM
Chris, the service manager was awesome. Super welcoming as I came in on a Saturday morning. I had to drive over 30 mins to arrive even though I live 10 mins from another Volvo dealer who doesn’t offer Saturday service, nor anything after 2P during the week. So it was a nice welcome to get me through bypassing my own Volvo dealer. And convenient for someone who works FT in an office. They were welcoming. The dealership is clean and well appointed. I will consider purchasing my next vehicle here. Worth the drive.
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August 2023 by Bill Brower
When we picked up our XC90 after $2K of service (battery replacement, rear axle seal repair, top engine mount, oil change, tire rotation and alignment), most of the work was done well. But, even though the tires were rotated and an alignment was done, the tire pressures were not consistent (33 to 40 PSI) and the car pulls to one side. This should have been noticed during a test drive. Now I have to take it back in to verify the alignment was done correctly, which is inconvenient since we live an hour from the dealership. We were told nothing could be done for 3 weeks, until we complained to the service manager. We have had excellent service at LaFontaine Volvo for the last 19 years, so I hope this is not going to be the level of service we can expect in the future.
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August 2023 by David Bruhl
I was ready to purchase a Volvo yesterday. My sales person said that he could not take a single penny off of the MSRP unless I financed at least half of the purchase price. I called around and bought the exact same car from Byers Volvo in Columbus for $5,000 less than what LaFontaine was offering. I am glad I shopped around!
