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March 2024 by Lezlie Brehmer
Movers were on time, friendly and efficient. Tagged and recorded everything. Disassembled bed and recliner for us and reassembled when arrived at the new location. Moved mom's stuff from Michigan to Florida. Highly recommend this company. Also only one on BBB site that we saw. We would definitely use them again. Thank you so much.
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January 2024 by Dawn Peters
Matt and Austin were amazing! It’s snowing and cold and they delivered TEN STARS Service. Thank you so much team! We are so very grateful. Sincerely, Aubry, Dawn and kitty Edde
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January 2024 by Gary Brown
Underestimate over charge, then they hold your items for ransom. Do not use them for long distance moving, or any moving at that. Driver was nice guy though.
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December 2023 by Darlene Hawkins
I was so very impressed with my movers. Dave & Reece was very professional. They unassembled my furniture and took great care with loading it in the moving truck. They arrived early with my furniture to Florida and unloaded and reassembled my furniture. Everything was great. I highly recommend this company and I won't hesitate to use their services again.
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October 2023 by Laura Prokopyk
The North American Van Lines employees in Farmington Hills were very professional and responded promptly to my calls and messages with information I sought. The delicate items were excellently packed by a specialized subcontractor and the general item boxes were also packed well. My only complaint is with the subcontractor who actually moved my items in his truck. Many of my antique furniture items were scratched and dented because they likely moved and jostled during the trip. The driver was experienced and friendly and had wrapped furniture in cloths and wraps which he graciously left with me. I was sad upon later unwrapping and examining furniture to find small damage where things had rubbed together. My rating would be a solid five stars but for the damage on sentimental antique family furniture and other antiques.
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October 2023 by Jan threlkeld-brown
This was the most horrible service I have ever received and paid for. I would not recommend North American lines to anyone, and I have asked to file a complaint of which I have not gotten a response. The driver and on loaders basically performed a dump and go. I meticulously labeled my boxes to the . appropriate rooms of which 10% of my boxes were actually put in the room as designated. I have had to search basement garage for kitchen boxes and basement garage for a bedroom boxes. Garage boxes have been found in the kitchen. I am wondering if your employees know how to read. There are several items such as to lazy boy recliners that were not assembled appropriately as they unassembled them to pack them. My exercise equipment was also not assembled since they disassembled it. There is a package that is taped up with screws I don’t know what’s inside because they didn’t label the wrapped package. I don’t know what screws are in there or what the screws belong to. I am most dissatisfied with the attitude that I was met with very unprofessional and the communication over the whole moving process from beginning to end was representative of miscommunication and poor communication. I certainly did not expect to have to pay for such poor service and would not recommend North American lines to anyone
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September 2023 by Kristina Harris
Great service. Front office answered all questions in timely manner and made coordination of scheduling easy. Driver Ken was great. Caring and great communication. Great team of movers on both ends. Professional and courteous. Top notch all the way around. Very pleased and would recommend to anyone.
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August 2023 by Jim Garris
If it wasn't for your driver this move would have had been a very poor experience. First the promised date of our delivery to our new home was not honored and delayed for 4 days. Which doesn't seem like much however it affected our temporary living arrangements. I was told there's nothing they can do about it. Secondly we had requested unpacking at our new home and it was somehow missed at the time that the house was evaluated for the goods to be shipped. I was told I could have someone there to unpack two days after the furniture had arrived. At that point what good would that have done us. Just very disappointed in the response or lack of per my calls to my quote account manager. Still waiting for a call back to understand what money that would be returned from the original quote due to a lighter weight of shipment. Very disappointed.
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August 2023 by Dawn Herm
Moving can be very stressful. From my initial FaceTime quote with Robin to the day my belongings were delivered and reassembled by Ted and his partner (so sorry I can’t remember his name) I was 100% satisfied. Robin was very knowledgeable, helpful and answered all of my emails promptly. Ben in the office was knowledgeable, professional, gave me all the boxes I needed and called after pick up to be sure I was satisfied. Brighton and his team arrived for pick up promptly. They were quick and took care with my belongings. All of my belongings were unharmed and arrived exactly as promised on the day and time requested. The communication and follow up were superb. I would recommend North American Van Lines - Farmington Hills without hesitation.
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August 2023 by Aaron Lambert
Terrible at communication, on time delivery is a joke.They had a truck break down, I understand it put them behind, but I have been waiting a long time.Original delivery date July15 to July 28. Got half my stuff on July 15. It is now August 3rd and still do not have final delivery. It is like pulling teeth to get them to respond.Will never use them again.
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August 2023 by Cynthia Hesse
The movers were very courteous and paid very close attention to our instructions they were very professional when loading and unloading However we had you move both our vehicles that turned out to be a total disaster I have about 30 texts from your company and the drivers . I think your company should stick to moving furniture and forget about moving vehicles . I have told several of my friends and family members about the terrible way your company treated me and none of them believed this could happen until I showed them all the txt messages and fact some people thought it might make a great movie that's how bad it wasKenneth Hesse
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May 2023 by Nancy Shaw
Easy move. From our initial contact with Sean and Ben, to Ted and his crew, I could not have been more impressed. Every question was answered to quickly and accurately. There were no surprises. The truck was on time for pickup and delivery. Nothing was damaged. This was a very stressful move for my 84 year old mother. They treated her with the utmost respect and kindness. I am so grateful that we chose them for this move.
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May 2023 by Robin Wright
Made an appointment with North American Van Lines which in turn gave it to a third party. The third party gave me a phone call and then did not show for the appointment. Not good business for North American Van lines nor University North American. Disappointed and irritated that they wasted my time.
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May 2023 by Katsuo Kurabayashi
The company provided outstanding service, making my move least painful. I appreciate their highly professional work!
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May 2023 by James Clamage
Fantastic experience from start to finish. From the first call to NA Van who setup a call from the local rep in Farmington Hills MI to the scheduling and expert packing, storage, delivery and spectacular follow up by their customer service team…I couldn’t be more pleased.
