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November 2023 by Trite Observations
My wife ended up not signing up here because she was really turned off by the salespeople and what she felt was a lack of transparency around some of the fees.Overall, I think it's about as good a value as you can hope for if you're looking for a gym with child care, but definitely need to be aware that they will try to upsell you whenever they can.Still, the equipment is in good shape, I rarely have to wait to use a machine and the child care folks put off good vibes so it works for me.
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October 2023 by 123kelasw
Great gym. Great pricing. Friendly, helpful staff.But pretty crowded & limited power racks (4 total) unless you go very late, very early or around lunch time.Many guests don't put their weights away which is annoying but not the gyms fault.
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September 2023 by Mike
My girlfriend and I have tried to cancel our membership nonstop and they wont let us. We lived in Farmington temporarily, and have since moved over 200 miles away from the nearest Edge Fitness. They have threatened to send us to collections and continue to charge us since we have moved away, AND we provided every piece of documentation needed to show we were settled in and moved into a new residence. They refuse to let us out, their customer service doesn’t answer our calls. If signing up for this gym, read the fine print, and then look again because it doesn’t even matter if you follow everything to a T, they’ll do whatever they please with your account.
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September 2023 by Alexandra Passkiewicz
Love this gym it’s clean, I see the cleaning crew every night. The cinema room & sauna are why I switched from planet plus they also have tanning. The sauna is the game changer. All the bad reviews seem to be about contract issues and cancelling. So read & understand contracts before signing things.
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September 2023 by Inês Hurst
This place is a cesspool of legal entrapments and deceitful practices. When I signed up, I told them I was only going to be living here for the summer. They said it would be no problem to cancel the membership when I had to move 2500 miles away. Turns out that canceling this was one the biggest ordeals I’ve had to undergo from a business. So many hoops to jump through. They make you put multiple cards on file (that should have been the first red flag). They require a 30-day written notice of cancellation. They also required proof of a new lease or home purchase or the issuing of a new drivers license. Like come on. I’m just trying to cancel my membership, not apply for a loan. The faculty was not helpful at all when I was trying to cancel and the manager was flippant with me.Update: I was contacted and they are refunding me the $50 annual fee.
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August 2023 by Nikki
I have been going to this gym for about two years. I love the facility however EDGE kids is my least favorite attribute from this gym. When it is open it is great and the staff are amazing BUT they close without informing parents. There have been many times when you would arrive at the gym and they print out signs on the doors that says Edge kids is closed due to staffing. It is a very inconvenient and frustrating situation especially when you pay for a service.There has also been times when I would show up and no one is there resulting in the staff saying they were unaware no one was in there and it is now 4:45 PM.I was told there is only one supervisor for both shifts but they are not available in the afternoons. I understand scheduling happens, however an email and some professionalism would be great especially when it inconveniences paying members. I ended up switching to Westland because the staff stated they were better staffed at that location.
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August 2023 by Omar Enayeh
I had a disappointing experience at Edge Fitness Club due to their inflexible contract policies. When I signed up, I informed the employee that I would only be staying for a couple of months for my internship, and then I would have to return to my hometown, which is quite far away.Despite providing various proofs, such as my driver’s license, work letterhead, and college class schedule, the club refused to accept them as valid reasons for canceling the contract. This resulted in them continuing to deduct money from my account even when I couldn’t use their facilities.I hope the club can reconsider their contract policies and be more understanding of their members’ situations in the future. It would make for a much more positive experience for everyone involved.
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August 2023 by Ms. Jones
This is the worst company I have ever dealt with and I wish I never signed up!I was diagnosed with breast cancer in April and requested my account be put on a freeze. They continued to charge me anyway, claiming they never got the request. I provided documentation, they still refuse to do yhe right thing. I requested a refund, they requested more documentation. I provided documentation, now they say they need more.This is ridiculous not to mention insensitive!I am dealing with enough and I don't need the added stress nor should my doctors have to take the time to write letters when they are busy trying to save people's lives!08/02 Update: Emailed them as advised below in response, sent another letter from my doctor stating I am not to engage in any strenuous activity while being treated and they still will not cancel or refund me the months they charged me when the account was supposed to be frozen. Now they respond and say they need another letter. This is unbelievable! My doctor confirmed my diagnosis and stated that I am not allowed to work out in the latestes letter and that she dies not advise I do for several months, indefinitely. What more do they want?! This is a nightmare!The manager has ghosted me though Ms. Brittany Rubio said she would still help me even if I wanted to cancel. She has not followed up and I have heard nothing more since she asked for another letter from my doctors.
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August 2023 by Audrey Hill
DONT go to this gym. They are scammers. They won’t let you cancel without paying full amount. I signed up for a one year and they told me I signed up for two. Once my two year contract expired, they renewed it and charged me double. I was told it wouldn’t be renewed. Now I’m being told I have to contact an email that isn’t even the edge fitness and now I have to pay them more money because I’m “irresponsible” THEY ARE SCAMMERS. HORRIBLE GYM
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June 2023 by tevin hunter
Nice but very busy gym. Cannot cancel membership before a year unless you have a medical note from doctor, move and provide proof or military.
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April 2023 by Ace Wilcox
I love this place. It's great being able to use the treadmill while watching a movie, the employees are really nice. The protein shakes are delicious. But It would be Great if the gym was open 24 hours like most gyms are now. It would really help, especially for those who work until after midnight and are only able to get to the gym late at night.
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April 2023 by Meghan Imirie
I had been a happy member for years but have been very disappointed recently as their kids’ play area has been regularly closing without notice. When it is open, there are several features unavailable or broken. This is a big drawback for parents choosing this gym because of the kids’ area that used to be amazing.EDIT 4/10:Thank you for the response, and good luck in your hiring search. I would suggest working to send these notices earlier, as they are often sent several hours after the kids’ club has already closed for the day.
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April 2023 by Loraine Smith
I love the atmosphere at "The Edge". This was my first ever gym experience. I was a bit nervous at first now that I've gone several times, I hooked. The staff is helpful & friendly. I will definitely keep my membership!
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April 2023 by Jasmine Washington
I just got my membership from Brittany and she is the sweetest little person. She was so helpful & informative. I can’t wait to start my fitness journey here!
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March 2023 by Michael Mels
Worker at the club said they couldn't cancel my membership and gave me a number to call. The number I called said they couldn't cancel my membership. When asking the worker at the center about the misinformation she refused to give any information of her name or supervisor to help straighten up the miscommunication and deescalate the issue. Completely unhelpful customer service and had to go in circles and jump through hoops to solve any issues. Will not be returning and will be actively letting friends looking for a gym know that this company's business model doesn't care at all about the consumer or helping them solve any issues.