-
November 2023 by Gerardo Govea
Josh was great. Great customer service and got my truck back within the day. Truck has 480k miles (not joking) can’t afford a car payment and they got the job done!
-
November 2023 by E Brown
Yesterday I noticed a grinding sound in my left side as I braked and thought it was nothing. Decided to go to comicon and kept hearing the noise, I decided to call around To get quotes on the potential for brake repair. I ended up going with these guys because they had the lowest quotes, turns out I ended up having to have a little bit more work done, but they were super willing to help me out. I’m not from MI Originally and not familiar with the area I just happened to call these guys and the level of customer service was so top notch I’ll always come back here. And they got it done in record time. Good people, doing great work, with excellent service.
-
November 2023 by N. West
Fantastic customer service. I came in to have a new muffler installed and a couple other modifications to the exhaust on my truck. The guys there are professional and great at what they do. The exhaust turned out awesome and the price was fair and competitive. My buddy will be stopping by there soon to have some work done on his exhaust as well. Quick service with quality work which is exactly what you are looking for when it comes to auto repairs or service and Tuffy in Farmington Hills delivered. ✌?
-
November 2023 by piyush bhandari
I had a very good experience at this service center. I’ve been there twice for my shocks, alternator and oil change service. The facility manger Mike is knowledgeable and friendly, explaining the issues and their solutions in detail. The technicians here are also very good. I will be visiting this place again for my any car work.
-
November 2023 by Jackson Cenusa
Got my new all-season tires purchased and installed here before winter for less than $1k. Mike, Josh, and the rest of the staff were very friendly and transparent about their products and pricing. They found an issue with one of my valve stems and immediately contacted me to let me know about it and their plan to fix it before they went ahead. I recommend coming into their office to ask about tire inventory, as their call center doesn't always have accurate quantities available.
-
October 2023 by Mohammed Aoun
Michael Todd is a great manager. Honest and to the point. Techs were awesome very friendly and quick.
-
September 2023 by Tremayne Harris
This was my first time coming to the shop, & I can say both of the Josh’s were extremely helpful and understanding. Even when they thought they couldn’t assist me, they went the extra mile and still helped me! Josh even talked pretty frustrated mother and still was very patient and explained what was the problem and how he could help!
-
August 2023 by Khrista E.
I came in today so they could check out my tire , he diagnosed the tire quickly and changed it for me while being very professional. I am happy I came in . I received quality service and these days , that is so hard to find. Keep yo the great work
-
August 2023 by Kresky Chelsea
I just wanted to thank the Josh's for their customer service, time and energy. My battery died due to the alternator during rush hour traffic on Wedneday morning on my way to work....I was stressed, annoyed and not ready to start my day doing this.I was able to set up an appointment and get a new alternator put into my vehicle in less than 3 hours tops.They even went to the store to pick up the alternator so it would take less time waiting for a delivery.Both of these gentleman (both named Josh) were understanding, helpful, empathetic and truly turned a very bad day for me right around, all while saving me a few dollars.Thank you guys for your time today and I will ABSOLUTELY be bringing my vehicle back for any future services I may need and of course recommending this location to everyone I know. Thank you, thank you, thank you!!!!Very happy customer.....Chelsea
-
August 2023 by Jeremy Randolph
The customer service at this location is top notch. Had an issue with Auto Zone not being able to swap out our battery because they couldnt loosen the hold down clamp. Stopped into Tuffy's on the way home with the new battery and they were quick to help out. Within minutes, the battery was swapped and we were back on the road. Thank you!
-
July 2023 by Google Temporary
‘0’ stars. Highly disappointing, had a appointment to have my summer tires put on, after arriving was told that unless I had originally purchased the tires from them they would not be able to put my summer tires on, even for the quoted $113.00. The employee I spoke with at the location said this is a Tuffy corporate policy Huge disappointment.
-
July 2023 by Reda Berger
Josh and Mike were the best. I have a Genesis G-90 that needed brake service because I am leaving town this weekend. Every Genesis dealership I called could not accommodate me until late August which is a 2 month wait. Thanks to Tuffy! They got me in, did the work the same day. They were great, they were very professional, efficient and friendly. It’s a shame when you buy a car and have to wait months for service. I give them a thumbs up! Great Job! Satisfied customer.
-
July 2023 by Kim Randolph
Tuffy staff were exceptional at tackling a difficult job with my truck. It took longer than anticipated, but the staff kept me informed and I could tell they cared a lot about the quality of the service provided. I will be back. Thanks!
-
June 2023 by Ryan Jones
Had to get new front brakes for my car that were grinding horribly. I came in just to get a quote and Josh was able to take care of me quickly with no issues! Super friendly, extremely knowledgeable, and even told me that the guy who was working on my car (also named Josh) was super great at what he does and knows cars inside and out, which put me at peace. I would highly recommend anyone to come to this location. I will definitely have this location in mind the next time I need work done. Thanks for getting me in and out!
-
June 2023 by Jacob Kahn
Finally found mechanics I can trust! Called the dealership first and they told me it would be 3-4 weeks. Called Tuffy and they promised to get it done same day. Mike and Josh stayed late to honor that promise. I told them it was fine and they could take an extra couple days but they insisted on turning it around same day. Great service at a great price.
