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October 2023 by Matthew Parsons
Avoid this place! 1st experience: purchased $1800 in New tires, upon arriving home I discovered two of the four wheels lug nuts were not tightened. 2nd experience: wheel alignment after I replaced front suspension; paid for alignment and it was never adjusted. Left the store and steering wheel was at a 40° angle to drive straight. Back to the store where the alignment was "completed" again. Steering wheel straight, hard pull to the right. Was advised "play in the gear box" causing issue. Until I visited a good Firestone (Haggerty Road, Northville) who advised it was the tires...WITHOUT LOOKING AT THE VEHICLE! Switched the two front tires and..damn..driving straight now but steering wheel is at a 15° angle. Which means Darrells never completed the alignment that I paid for, never did a test drive and failed to make my vehicle safe.Services: Tires
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October 2023 by Larry Jansen
Had an appointment to have 4 new tires installed. Was told on arrival that it might take longer than usual due to staffing issue. Decided to wait anyway. I made it a bit more complicated by bringing extra wheels for the new tires.Waiting area is clean and pleasant. They understood what I wanted and handled it with no confusion. Job was completed within estimated time. I will be back.Service: Tires
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October 2023 by Robert Perry
IF your looking for a honest place keep looking. Made a appt. 2 weeks prior with Chris the write up man to have a set of tires put on my car. He stated the price, and type of tires. Arrived to find tires not there, and tried to sell me cheaper tires at a higher price. He lied to get me in. Not a good way to do treat customers !
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October 2023 by Redwood Dental of Farmington
Thank You Jason, all I needed was air in my tire and Jason got me right in and out. I will definitely be going back to purchase my tires. Great experience !
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September 2023 by Max Dugan
Had an issue another local repair shop caused. Jason and Chris were very helpful in getting the issue scheduled and corrected in a timely manner. Greatly appreciate them and the team of mechanics at Darrell’s. They have a new customer!
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August 2023 by Jeffrey Wilcox
Awesome shop. Was able to make a last minute appointment before my daughter left for school. Low cost to recharge the a/c and oil change.Services: Auto A/C recharge
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August 2023 by Carolyn Pugh
Very good service, knowledge tech team and reasonable price. Sometime men are not very courteous and Jason, Chris were very courteous.If u need car repairs contact Darrell's Firestone.So far car is running hopefully it will continue.Service: Transmission
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August 2023 by David Soble
We had exceptional service and straight answers on pricing from the start. The work was done as stated. Very timely and courteous. Definitely worth it. Thank you!Service: Auto brake repair
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August 2023 by Wild Child
Professional AND fast. They were able to service my car within hours of me calling for an appointment. The work was completed, and my car is running well!
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July 2023 by Tom H
Service was very fast and reasonably priced and the staff was helpful and easy to deal with. I'll definitely use them again.
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July 2023 by AJ
Got a flat tire on Friday evening and they were able to repair it for me the next morning. Was impressed how quickly they fit me in especially on a weekend when things can be busy. Easy process and got my car back in less than 24 hours. I’m new to Farmington Hills so this was my time going to Darrell’s. Will definitely continue coming here. Highly recommend!
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June 2023 by Ruth Page
I am a 73 year old senior on fixed income I brought my car here hoping to get my car repaired which did not happen I had my car towed twice which means that was two separate claims to my insurance which caused me to pay my deductible twice total of $200, they never FIXED the problem this caused me a financial hardship, I had to get it towed to the dealer which resulted in another claim and again I had to pay $100 deductible they repaired my car and it's running perfect, the mechanics at Firestone never took care of the PROBLEM but got PAID for not addressing my problem and the manager Chris was very insulting .I recommend people to go to the Dealership.
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April 2023 by Adventure Kids TV
First off - EXCELLENT service! My wife needed some brake work on her Mercedes and was able to get in the same day at Darrell's Firestone in Farmington Hills. We dropped her car off and Darrell's team called with an estimate. We gave the go ahead and they got to work fixing her brakes. My wife had other work to be done (her Mercedes has about 80k miles on it) so she let them have it for a couple days to get everything looked at. Darrell's provided her a loaner vehicle to use to get to and from work at no additional cost. Everything was done right and we couldn't be happier with the service.Service: Auto brake repair
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April 2023 by Jung Kim
I went in to mount & balance four Michelin Pilot Sport 4 tires (purchased online) on wheels that were off my vehicle. I walked in without an appointment at around 1 pm, and they said I will be able to pick them up the next day. $140 for tire installation on four loose wheels is a bit pricey, compared to $100 from the local Discount Tires and $80 Costco. If the services had been good, I wouldn't have cared too much.After picking up the wheels, I immediately noticed several minor damages on each wheel and was very disappointed. The BBS wheels had been purchased the previous day so I was well aware of their conditions and have photos to prove. The damages are all approximately 80% radial distance from the wheel center.Installed the wheels on my vehicle and test drove it. I noticed severe vibration at around 75 mph. My hands felt numb after 5 mins of driving on the highway due to the vibration. I was afraid to take the wheels back to the Firestone that they may damage the wheels further. I took the wheels to a local tire shop with road force balance machine and explained the situation. They tested all four wheels, discovered 2 of them were out of balance, rebalanced them, and charged me $30 for only the two that they serviced. The car now drives perfectly fine.I wanted to give the shop a try since I'm local, but their performance was very disappointing. I get how they get good reviews (the staff was very polite and easy to deal with), but they should provide a reliable service especially for the steep pricing. Overall, I would not recommend the shop.Service: Tires
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April 2023 by James Fabin
First off - EXCELLENT service! My wife needed some brake work on her Mercedes and was able to get in the same day at Darrell's Firestone in Farmington Hills. We dropped her car off and Darrell's team called with an estimate. We gave the go ahead and they got to work fixing her brakes. My wife had other work to be done (her Mercedes has about 80k miles on it) so she let them have it for a couple days to get everything looked at. Darrell's provided her a loaner vehicle to use to get to and from work at no additional cost. Everything was done right and we couldn't be happier with the service.Service: Auto brake repair