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December 2023 by Garden Place Apartments
First time using Hartford and was very happy with the experience. Our tech was on time, professional and knowledgeable.
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December 2023 by Virginia Thomas
Zak our tech is wonderful.Very knowledge.Great guy
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September 2023 by Cuong N
9/11/2023 update. Clerical Staff was polite. Unfortunately company now charges at a $69 to have an estimate. I was looking forward to getting the work done but the need to have an estimate and be charged is UNREASONABLE.They didn't answer whether the estimate will waived if they did the work. Also no info on labor costs per hour.Previous Experience:James took a look and his communication manners can be rough but he understands it can so it is nice that he'll let you know. Hos experience in boilers is greatly appreciated. He also spoke with RJ about my odd situation and system that had an extra compression tank that helped keep the conversation going. James and Mark did the work and were very good and professional. They are not many boiler experts in the Detroit area so their specialty should checked out if your system is a boiler. I admit the price for the work can be a bit higher which can be a bad part..It's better to call them to get a hold of them.If you have questions during their visit then they are great at explaining and seeking answers.Thank you again for the work!
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September 2023 by Denny Behrendsen
Timothy Lutheran Church's boiler returns were leaking under a concrete floor. Hartford & Ratliff provided the lowest quote. Mark Stebbins led the H & R team installing about 150 Ft of new pipe bypassing the leaking returns. The team arrived on time, worked well together, came prepared for the job, and were very professional and thorough in their work.Services: Heating system repair
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August 2023 by EyeSell FunStuff
I am so impressed with the service I received from Chuck at Hartford & Ratliff Co. Chuck was so polite, knowledgeable, professional and personable. It would be my pleasure to work with him again and refer anyone who asks, to this wonderful company. My pool heater had not been working for the last month. I was on a "wait list" for two weeks with another company. I called them back twice, each time it was another two weeks before anyone could come out. I called Hartford & Ratliff and they came out the NEXT DAY! Wow. Chuck explained everything to my level of understanding. Thank you for helping me heat my pool.
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August 2023 by Allene Mack
Hartford & Ratliff Co serviced my pool today. The service man was Dennis. He was awesome! My pool heater had not been working for a year. Dennis was very thorough. My pool heater is now working. Excellent job Dennis! I will always call Hartford & Ratliff Co. The price was very fair. Thank you so much!Service: Pool plumbing repair
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August 2023 by dr5281
Zach showed up right on time for my service appointment. He was so friendly and knowledgeable. He was able to diagnose and get my pool heater running. I really appreciated him.
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August 2023 by Annie
Zach from Hartford and Ratliff was an outstanding serviceman and quickly solved our pool heater issues! Additionally, Zack took the time to teach us how to test the ph of the pool!We will definitely call Hartford and Ratliff for all our pool heater needs!
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August 2023 by Harriet Kayayan
Carl was excellent knowledgeable diagnosed the issue repaired the problem and we have our air back on.. highly recommended...Service: A/C system repair
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July 2023 by Fitnessislife -
Terrible liars. Horrible customer service. Tech showed up to the house, charger me $180 service fee and required a check. When I searched the house (as I don’t write checks), he miraculously was able to log in and accept a credit card. They wont cover warranties and dont stand behind their word. Slimy on their word. Stay away.
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July 2023 by Fitfully -
Terrible liars. Horrible customer service. Tech showed up to the house, charger me $180 service fee and required a check. When I searched the house (as I don’t write checks), he miraculously was able to log in and accept a credit card. They wont cover warranties and dont stand behind their word. Slimy on their word. Stay away.
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June 2023 by Debbie Perrin
Dante was very professional and knowledgeable. Did an awesome job. Would highly recommend.Service: Pool plumbing repair
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May 2023 by mark sikorski
Zack and crew worked above and beyond to get peak performance for my hot water and furnace after a sewer backup.Hartford and Ratliff are my first option for my hot water heating needs.
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January 2023 by cristy davis
Tech was super cool and friendly.But Paid $180 for them to come check out my pool and not return calls or send a quote. Ive had family and friends also call to say they will call you back and NEVER CALL BACK. Ive heard from other ppl they just charge for a quote and never return
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January 2023 by SRW
They walked around my house for an hour waiting for my heater to warm up and charged me $300 for “diagnostics.
