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February 2024 by Anthony Caizza
I felt welcomed into the store the minute I walked in. I ended up buying the traxxas maxx and I’m very happy with it. the staff were very helpful on answering the questions I have being somewhat new to rc.
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February 2024 by Marlee P.
Very good selection of RC planes. Staff was very friendly and welcoming! Will come back soon :)
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February 2024 by Big Cat
Great customer service, I love coming here because everyone is willing to help. I stopped by last weekend and a young man taught me all about Gundams, and weathering. This is a must for anyone in the area!
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November 2023 by Rebecca H.
OMG what a great place! Took some trains here to get tested and Chris took the time to explain them to me and teach me about them. All the guys were real cool and nice! Even when I call people on the phone are very nice! Check it out!
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September 2023 by buddy Jones
I always try to support local stores been here at least 6 times and have never felt welcomed or treated nice. They try to talk down to you like you don't know what your talking about. Unfortunately I will be buying all my rc needs online now or drive further just to avoid this store.
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July 2023 by Aidan Haase
This is definetely the hobby shop of my childhood. There's so much to say, but I'm here for the model railroading. As for quantity, there's a wide variety of railcars ranging from Walthers to Bachmann to Atlas, Athearn, Bowser, Intermountain, and many more manufacturers. As for the locomotives, there's a few selections of cheaper Walthers items, however the rest are all DCC and sound and cost hundreds of dollars apiece. The section also includes a wide selection of track pieces, building kits, layout details, and layout wiring equipment. There's another section for N scale, too, and a small amount of O scale equipment, mostly track pieces.My suggestion for this store would be to add a wider variety of locomotives to your model railroading section of HO and N scale. Other than that, I would give it the highest rating.
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June 2023 by Dave Wood
They definitely need to learn customer curiosity!!!!! Also need to learn how to not run there mouth for 45 minutes while $ spending customers are WAITING! And a big kick in the nads!!!! Don’t sell the WRONG SERVOS!!! To a customer that lives over a hour away!!!!!
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May 2023 by michael wisdom
Really cool and informative people. I went in without knowing anything about RC cars, I just knew I wanted one. The guy that helped me explained everything I needed to know and showed me what was the best bang for my buck. Will definitely be returning.
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March 2023 by Demonte Carter
Worst service ever if your black don’t go here the guy James Justus called me the hard ER I was offended but managed to make it out safe god bless that gentleman.
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March 2023 by Derrick H.
Repeat customer, but not anymore. Rude employees. I've bought Lionel and Bachmann products at the Nankin Hobby Farmington location multiple times over the last few years, and each time has been a surprisingly negative experience. During my second to last trip, I was given a cheap plastic grocery bag to carry about $150 worth of spare track, and the sharp ending connectors tore through the bottom before I was out the door. On my most recent trip to Nankin Hobby Farmington, I bought just under $100 worth of track, which totally depleted a few of their stocks. Considering the snow and puddles outside, I thought I could take one of the empty brown cardboard boxes I was taking the 30" inch sections of track from. When I was checking out, an angry male employee -- who never even approached me during my 20 minutes of browsing -- rushed up to give me some hostile admonishment about the box, claiming he would have to use a new box when the next shipment of track came in another new box. Realizing I was a little bold assuming I could take the plain empty box that Lionel originally shipped to the store, I apologized, but the male employee just angrily dropped it and let me keep the box. I imagine it's difficult running a local hobby shop in 2023, but I'm going to put in the effort to find some better ones.
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January 2023 by Dan Watterson
These people are AMAZING!!! I'm colorblind and one of the associates help me find the paint I needed and offered more than 1 option. AMAZING service from those that work here. They also refill propane tanks at a reasonable price!
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January 2023 by Bill Losey
Stopped on my way back to Jackson on a whim. OMG...I wish this was closer to my home.... seriously. Great selection on N gauge train stuff. People working in store were very knowledgeable and extremely helpful. I will be back on purpose next time.
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December 2022 by Perspectives RNCM
In the past I had visited them with my scouts. And for things that the scout troops needed I'm glad they are still in the community they are really a pillar. But this time I went into see if I could take some hot wheel collectibles for them to buy. They are the nicest most honest place I've been to in a very very long time. Usually if I were to pawn something I would stay but I left my things there for a couple of hours I trusted them. They are good people from the beginning of answering the phone until the transaction was made. I've worked with other places that were rude on the phone or short in person like they're doing me a favor . But this place was exactly where I was led to go they are amazing and anybody should go there to purchase any goods there. I thought that such places did not exist but obviously they still do I'm glad they are in our community. If I could give them 10 Stars I would! Awesome
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December 2022 by Rohit P
Amazing people and always a pleasure to work with. The people working here are always ready to answer all your questions and if they can’t then they would definitely point you in the right direction. A very well kept hobby store with a very enthusiastic bunch of people!
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December 2022 by Rosedale Banquets
They Sell JUNK!!! The manager Chris is the worst Manager customer service oriented person that I’ve ever dealt with in life. Beware do not buy nor trust this company. My son purchased a 3-D printer immediately out of the box It did not work!! They refused to put him in touch with someone that would resolve the issue. They continued to give my 12-year-old the runaround now that I have inquired as a parent, they are telling me to deal with the manufacturer. The item did not work out the box. Shame on you for bamboozling a child with a non working 3-D printer. We called Amazon and replaced the part. BUYERS BEWARE - NO CUSTOMER SERVICE Exists here!
