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February 2024 by Jesse Stahl
Never have a good selection of men's shirts. Unless you're into buggs bunny smoking a cigar
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February 2024 by Jen J
I've been coming to this location for a long time and normally have a good experience. However, the reason for this review is to spread awareness to the company to the older African American lady with short hair that was working near the makeup/shampoo area. It is obvious you have an issue with people that are foreign. I was looking at the makeup and heard her sighing and mumbling behind me, then she reached over when i put something back and asked if i was going to buy it because it was in the wrong spot...which had nothing to do with me because I had put it back where I originally picked it up from. I heard her ask another customer if they spoke english...Just hoping that this location will not let this behavior from this associate continue.
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February 2024 by Maestra Americana
A quick shopping trip is always a good idea, especially when you're supposed to be somewhere else!I stopped by the Grand River location and found a few goodies!LONDON, the cashier is absolutely adorable. Her friendly yet professional demeanor was refreshingShe greeted me with a huge smile as I approached her register. She engaged in light conversation while keeping her line moving.Good job, Miss London. Keep up the good work! ? ? ?
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January 2024 by Tamara Smith
Bigger than most stores and has a lot of things in stock also good clearance items
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December 2023 by RICHARD SMITT
Good selection of merchandise. Associates who care about customer service.
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November 2023 by Stephanie Hearn
Always have been my favorite spot
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November 2023 by Carol Goldsmith
This location is the best of all the T J Max stores. It's clean, neat, well stocked and has the best housewares dept. Of any of the stores
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September 2023 by A
Good store, I visited several branches of it more than once.It has a variety of products, clothing, furniture, and household items. The prices are a little high, but for me it is considered one of the options for places to shop.Parking spaces are available and free of charge, in addition to parking spaces designated for people with special needs and entrances equipped for them to enter the store.
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September 2023 by Darlene Rivers
Went in for a gift card and left with that and a few things for myself ! Lounge pants 8 bucks , Slippers 10 bucks !!
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September 2023 by Tenia Wicks
Still short staffed for wait time in line...but purchase is ALWAYS worth it
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August 2023 by Urs Urs
One of my favorite stores to visit when I am on the area. I always find a good item or two in this store.
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August 2023 by Crystal Johnson
Art items not labeled with TJ Maxx price stickers. Put multiple items back after not being able to scan at the register.
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May 2023 by Rebecca Lau
This one black lady with glasses/light blondish brown hair/short length is very disrespectful and mean. Me and my cousin went there she followed us all the way throughout the makeup/clothing section watching us. (November 2021) Also just complaining about how costumers are overall really loud. She was talking to me today, but her voice is just as quiet as a whisper and I didn’t hear her and I went like, “huh?” And she asked, “do you speak english.” This was so disrespectful and my first encounter of racist behavior. She needs to be taken accountable for her acts not only am I not coming back here because of her but also hanging with friends downtown this isn’t a spot id ever suggest going or agreeing to go ever again???I wish I could rate this spot 0 stars as it really deserves it is honestly really sad because the prices are good how a worker can really change a place forever.
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April 2023 by Erica Reiman
Love this TJ Maxx location. They have an organized great selection of goods. Friendly staff as well.
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November 2022 by Salva Calda
I have no desire to go back to this TJmax location.Definitely will continue to be a costumer of the chain and won’t let this absolutely ridiculous experience affect the business I give this company.I went to this location on Friday November 18th as part of my holiday shopping. I live near the Novi location and had bought a coat and a blouse there. Both of these I needed a different size which wasn’t available at the Novi or Livonia store so I went to Farmington.Unfortunately this location too didn’t have the alternate size so I grabbed few things to purchase and went to the check out counter to also return the two. I had my receipt and had bought these items the day before.The cashier, London, scanned the items I was returning and saw a reason to call the floor associate: an older, gray haired African American woman. The floor associate looked at the blouse and said they don’t carry the brand. I bought this at the Novi store, and TJmax is notorious for carrying hundreds of different brands.I have shopped there for over 25 yrs and brands are inconsistent , given the nature of the store.She also said the coat scanned a different color than what I had. She called the floor manager when she realized that information didn’t matter to me as my return was ok, I had a receipt from the day before and this was TJmax merchandise.The manger Chris comes and is now the third Tjmax rep who refuses to take my return and tells me I have to go back to Novi. Absolutely not I said and I suggested yet again that they can call the store so they can verify the items. I knew what I had and I was confident that the Novi store would be professional and efficient as usual.I never ever had to deal with such hostile costumer service representatives. They seemed to really be ok with sending me away and insinuating that I had forged this return. It was ridiculous and embarrassing.Manager Chris called Novi and of course they said both items were ok. She still told the cashier London to only return the coat. When I asked about the top she tells the cashier “return it I will donate it.”Donate it ? What manager says that to a customer? Tacky and unprofessional.I made it a point to take a customer service phone number to report this humiliating and unprofessional experience.All three can use coaching on how understand when a return is correct and also how to help a customer who brings business to their store. I ended up leaving without purchasing anything either. The store lost my business immediately.The next business day I called the customer service who went as far as explaining the return procedure, even if I have returned at Tjmax for decades and confirmed that the behavior of all three employees was unprofessional and unnecessary. They mentioned this will communicates to their store manager Karen.