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October 2025 by JLB
This is not an AT&T retail store. It is a switching office.
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April 2024 by Jack Pangburn
Horrible
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February 2022 by Claire Eaker
This store is a joke. We went in to pick up phones that were coming in for us, since they were out of stock the day before. Michael said he had to check if they were compatible with our plan, and that the promo for the phones was expired! I called AT&T immediately upon leaving, and it wasn’t even a promotion! He was lying about everything. The lady at at& t said all phones are compatible with all plans. I said I knew that, because I’d been a customer since 2004, and never had a problem upgrading before. Needless to say, we will not be returning to this location anytime soon, we got a BETTER PROMOTION over the phone. Micheal needs some training in his customer service, AND available promotions. All he was out for was for us to buy twice as expensive phones than we went in for! The lady also confirmed that he was working on commission
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January 2022 by Cathy Sherwood
PSA: Well, I was one of “those people” who lose their cool in a store. I took one of my exchange students to purchase a prepaid month to month phone service from AT&T. Something I have done since 2009 when our first student arrived from China. Same exact AT&T Fenton store that we have been going to since 2009. Same exact AT&T Fenton store that my two boys started their prepaid account. I should have known when they tried to sell my student a phone and then an actual plan they had no idea what they were doing this go around. The first manager told me that in order for my student to open up a prepaid account (that you can buy any SIM card for from Walmart or even online), I had to give them my student’s passport. Wait. What? I explained this was not something any of my 18 kids ever had to do, but nope it’s been company policy for years and somehow their employees have ignored this “iron clad” policy since 2009 and only now in 2022 does it all of the sudden matter?????? (Seeing as my two current students signed up at that same exact Fenton store in August 2021 WITHOUT their passports or any kind of ID.) Second store manager (Taylor) walked up to again tell me that it was corporate policy to require ID from minors wanting to open a prepaid account after first Manager (guy) said I was being “difficult”. I asked Taylor if she could please show me the policy that states that. She said and I quote, “I’m not logging into our corporate system to show you that.” Uh… if it’s company policy then that’s public and I should be able to see it. I asked if she would mind calling whomever was over her to double check that. Oh my goodness… did you know that SHE IS THE STORE MANAGER and apparently no one else is above her? Interesting, right? She then got extremely rude and wished me a “wonderful rest of my day”. Guess what AT&T, your employees and STORE MANAGER at your Fenton store need a lesson on etiquette, customer service training and a wonderful corporate sign that lets everyone know that in order to get a prepaid account, kids need to give you their passport information. Shady as all heck. OH LOOK: their website mentions NOTHING about requiring ID from anyone for a prepaid account… much less a minor.
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August 2021 by Johnny John
disrespectful staff womt go back
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August 2021 by David Musgrave
Matthew Gales wanted to get credit for two new line sales even though we started the process at another retail location. The number port was in process and all we wanted to do was recieve help activating the 2 new phones we recieved in the mail. Instead of giving us good customer service he called the porting department WITHOUT ASKING US and cancelled the port. Now I have to run around town and get a temporary number to hopefully get my existing number ported over. Sure glad he put the profit of a sale over customer service. If it wasn't for the friendly folks I have spoken to on the phone I would pack this all up and go with a completely different carrier. Thanks again Matthew, way to show the "customer comes first" mentaility.
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April 2020 by Josh Mcd
Learn your products and proper billing.
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October 2019 by Heather Arnold
As expected At&t Lied again. Customer service sucks!!Last year they quoted me a price for my cell n internet. Then was billed a higher price. After several phone call they gave me a $20 discount on my internet & said I had to call back every year to have it put back on. Well, today is the day.. they tell me they can't. ATT=LIARS
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September 2019 by Mary Margaret Cropp
Matt was great. He was extremly knowledgeable. He was also very funny. we walked out with 3 phones and AT& T streaming
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December 2018 by Landry Sconnie Chris
excellent service ERRYTIME
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October 2018 by Jason Creppel
Quick service. Friendly and knowledgeable employees. Great place to go if you have questions about your product or services
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October 2018 by Chris Pelissier
In response to AT&Ts recent post. Military and veterans deserve better Yes we do and better yet service at all, been waiting for service since Sept 28 and all my calls and complaints have just been passed around with no one taking the time to put in any real customer service or satisfaction. Yes there was a street construction issues but that was done three days ago, my issue is two wires disconnected outside at my box but that's too difficult to solve for this company.
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August 2018 by Michael Hicks
This store had us in and out in under hour. Great job
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August 2018 by Toni Huey
Worst customer service both times I tried to go in and get help with my cell phone plan.
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February 2018 by Cissy Walker
What a great experience! Just needed a new SIM card for my new phone. They greeted me at the door and got me all switched over and set up. There was a soft sell of Direct tv but as soon as I made it clear that I only use Wi-Fi and they don't provide a Wi-Fi only option that was over. Can't blame them for trying.
