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May 2023 by Teufelshund 2171
I go to the North Leroy St. VG's location and I am always made to feel welcome.They exhibit professionalism with just enough of a personal touch as to feel valued.The transactions are done in a timely manner and I am always asked if there is anything else I need.If so I am offered solutions and if not I am thanked.I appreciate the employees here because they appreciate me.
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February 2023 by Halloween Mom
I'd give Elga as a whole a five star rating. The Fenton location I would now give only a 2 though. I have been with Elga in Fenton for almost 20 years. They have been so helpful and kind. But not too long ago the staff changed at this location and have been replaced with some young girls. That would've been just fine except the customer service went downhill when the others left. Now every time I go, even though they are smiling, it seems like no one is home. Just blank smiling faces that are not at all helpful unless it is a simple deposit or withdrawal transaction. I love Elga, and this location is very convenient, but I think I'll be going to one in another nearby town where they are friendly AND helpful and actually seem to know what they're doing.
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February 2023 by Allen Ryckman
Between our business and personal accounts, we interact weekly/monthly with 3 of the larger credit unions in the area. The team at the ELGA Credit Union in the Fenton VG's is the friendliest by far. While I am generally a "low maintence customer", when I have had issues, they have always been resolved. More importantly I have witnessed them, with other guests, slowly (and clearly explain) a situation that could have been potentially fraudulent. Thank you for taking care of all segments of our Fenton community!
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December 2022 by Fiz Zantro
These employees are extremely unprofessional the way they are disrespectful and rude to their customers, especially in the credit solutions department. Dont bank with Elga!
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November 2022 by Willow Armstrong
Locked my card out while I was out of town. Anyone I can talk to insists I have no transaction history and that my card is not active despite years of patronage so now I'm just SOL 3 hours from home completely cut off from all my funds. Never banking here again.
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September 2022 by fran kuta
I am able to do the majority of my banking business on the phone and internet
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August 2022 by Chris Radloff
I can’t say enough about your staff is wounderful.
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January 2022 by Dana Ahrenberg
I love ELGA - office staff is always exceptionally nice and personable! They are quick and have many locations in Genessee county!
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April 2021 by Wendy
Customer service was awesome but I couldn't get a replacement debit card
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March 2021 by Nickie Carney
We moved and had to find a new credit union, joined Dort which was a huge mistake, closed that account within a day, found ELGA, and so happy I did, not only are their staff extremely friendly and helpful everytime I have had to deal with them, on the phone or in-person, their services are awesome and they don't judge you for a flawed credit score, they actually try and help you fix it!!. So happy I found them.
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February 2020 by bob haney
My credit score is where it should be due to the awesome ladies at the Fenton Rd VGs
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February 2020 by michael rourk
I great financial institution and it all starts with Karen at the top the staff has been there for me and my famiy for over 20 years
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September 2019 by Dayna Okdenburg
Love working with Elga! Such great customer service and would highly recommend!
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September 2019 by Painless Chiropractic LLC
Staff is very friendly & helpful! Jen was great to work with!
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September 2019 by Robyn Hunt
I recently had the pleasure of working with Jen Curtis at the Fenton VGs location. I am in the middle of planning my dream wedding and came up short on money needed to make my special day happen. She helped me secure a personal loan within 12 hours and made it so easy and stress free. She is very professional and knowledgeable. You have an outstanding employee working for you!!!