The Home Depot in Fenton provides tools, appliances, outdoor furniture, and building materials. It is described as not just a hardware store. Staff is frequently noted as super helpful, friendly, and willing to assist with finding items or loading heavy purchases. Some reviews mention employees going beyond their job, such as retrieving items from high shelves and loading trucks. However, the store layout and policies receive criticism. The arrangement is considered inconvenient, with items like fence pickets and cedar landscaping lumber stored outside, requiring customers to bring them inside to purchase. Sections and multiple aisles are often blocked off during store hours, complicating shopping. Assistance with loading heavy items like garden soil is inconsistent, with reports of no dedicated loader or available help, potentially making such purchases difficult. A store policy preventing employees from accepting tips is also mentioned negatively.
Thank you Ted in plumbing at 1:30 this afternoon today. Your professionalism, kindness, and commitment allowed me to get the things I needed to have my house up and running again for the weekend. I cannot express the Gratitude I have for your amazing customer service. I sure hope corporate knows how valuable you truly are.
July 2024
Employees friendly and helpful found what I needed quickly.
July 2024
This store isn't arranged like it should be. Fence pickets, cedar landscaping lumber are outside, you have to go out and get the items you need, bring them back in the store to purchase them. Put them in the garden center like the other stores do.
