-
March 2021 by Robert S.
Bought a 2017 Lincoln and the sales process was easy. Everyone was friendly and made the shopping great!
-
January 2021 by joanna s.
it took me over 5 hours to complete the purchase of a vehicle at Grand Blanc Mitsubishi. The salesman was taking care of others customers at the same putting me off and I had an appointment. i was looking for a deal that was advertised on TV. $88 down or $188 a month. it sounds like a good deal until you get the rest of the figures. both options end up with a very large monthly/down payment. i did make a purchase that ended up with $2,000 down and a monthly payment of $293. They ended up charging me for something I didn't need, didn't get my car fax as promised, was suppose to return next day for detailing and the test dive around the block wasn't enough time even to find out how to turn the lights on, (keep in mind he was taking care of others at at the same time) . I'm driving a vehicle that I'm very unhappy with. I have expressed my dissatisfaction with a customer relation rep with no follow up or concerned to make anything right. This was a very bad experience that I will have to live with and will never buy from Grand Blanc Mitsubishi again. Think twice before you do.
-
May 2020 by Jack F
I bought an intake manifold and was treated very well with by everyone involved in the process . I have a difficult time believing the bad reviews I seen , I'm actually going to order more parts for my mustang from Lasco FORD after I submit my review . Great job Lasco FORD
-
December 2019 by TABITHA M
On Oct 27 I decided to take my 2014 Ford Escape to Lasco in Fenton to have them repair it. On Nov 1, I decided to pull my vehicle from their facility after receiving request for additional diagnostic fees which in the end they wanted $2100 to just diagnose the issue. The service lane manager Steve Devine was very rude and spoke to me like I was a d*** female in regards to their findings when I questioned him. They stated that they found sludge in my engine and stated that my warranty company would not cover my claim. When he told me they found sludge I asked him how I would have seen it in my oil when I had just changed it and he stated that you would not necessarily see the sludge. That was the moment I decided to pull my vehicle from their facility and to a new shop who found no sludge in my engine, stated that their was no way Lasco performed a full compression test because they never pulled the 4th plug. When the new facility contacted my warranty company they had to fight to get a part of my repairs covered because Lasco filed a claim with my warranty with a misdiagnosis. Because of Lascos misdiagnosis the new shop had to work for several weeks with my warranty company to just get a partial coverage of my repairs. After filing a review with Ford, Steve McGowen contacted me and we spoke of my experience with Lasco's service department and stated that he would refund me the amount I paid once I completed my Ford review in regards to Lason resolving my concerns, which I completed on Nov 25. On Dec 5 after emailing Steve McGrown about my refund twice he stated that my refund check would be mailed out by weeks end and I still have not received it as on today Dec13. On Dec 11, I received an update from the shop my car was at that my car was finished. My vehicle was in the shop for 6 weeks because Lasco failed to proved the correct service and diagnose of my vehicle and caused my warranty company to fight over covering my repairs. I grabbed my documentation for the second shop so that I could speak and show Tim McGrown the poor service his service team and team lead Steve Devine provided and was unable to get in touch with him so decided that this issues needed to be addressed so I spoke with the Director Pat Klein. Pat stated that he would call me back on Dec 12 with Tim McGrown to address my issues and I have received no response as of today Dec 13. Overall, I am upset with my experience with Lasco, the lack of respect for their customers and how they are unable to address a situation that created. The customer service is the worst I have ever seen and I will never do business with their company again and to tell others to find a different dealership.
-
February 2018 by Jennifer Lasco
Great rates on great rental cars.
