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April 2024 by Brett S
Kristen Pierson is fantastic at what she does and goes above and beyond to help the client!!
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March 2024 by Chantey Anderson
Very nice staffing
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March 2024 by Monica
I have filed my taxes here since 2018. I’ve never had an issue. I had a lot of things going on that year and it was dealt with efficiently, timely, and received my return within a week. Even through COVID, not even a hitch and received my return within a week and a half. This year was a disaster. My husband and I made an appointment. Had everything in order. Greg didn’t seem to understand what was going on. He made copies of papers and then called because he didn’t have them. Had to send our taxes to his boss. Then they were sent to Virginia for approval! It took 2 weeks to be filed. We won’t see our return until weeks into April when our appointment was on March 8, 2024. We will never be back and I will not refer anyone.
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March 2024 by Julie McMahon
Excellent customer service...thanks to Greg and all the important information he shared with me. See everyone next year!!!
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March 2024 by Cody
Very friendly and informative with lots of questions answered very well. Very pleased, and got a very nice discount being a loyal customer via email coupon.
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March 2024 by Annette Taylor
The people were very helpful and insightful about my taxes this year.
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March 2024 by Debbie Hill
Greg & Kristin did a great job! Greg very personable & sweet!
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March 2024 by Josh
Great people. Always satisfied.
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June 2023 by Nature Woman
DO NOT file your taxes here! Kristen started our return and didn't know how to properly finish it so Jordan took over and filed our return without my small business 5081 form! I can't pay my taxes because of it and the IRS is coming after me now. I have tried for several months to have Jordan fix this and she kept telling me she was handling it and then stopped responding to me and it is still not taken care of! I've even filed a complaint with the Better Business Bureau and the company has ignored it. Save yourself the hassle and stress and do not file your taxes here!
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March 2023 by Rob Tisch
I would not recommend going here. I tried to get an amendment filed and Jordan told me it was being handled, but now I cannot get a call back, email, text, nothing. I even tried their main number and no one will return my call. I wish I could go back in time and save myself the hassle.
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February 2023 by Ann Mockridge
I have been going with liberty tax for the past 3 years and will always be. Jordan is amazing and always there to answer any and all questions I have. Thank you so very much for all you do. I appreciate it very much.
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January 2023 by Caroline Richie
Jordan is amazing! I’ve been going to her for 4 years now and she is always super helpful and answers any questions I have. She also super great since I bring my kids and they tend to run crazy or ask a bunch of questions she is always very friendly and answers all there questions. I’ve never been audited since going to liberty tax and working with Jordan! She only sees us once a year but still knows us when I call! Also very affordable to file :)
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January 2023 by Shauntresse Hookfin
Jordan is the best tax preparer in the world. She will be the only person to prepare my family and friends taxes. She is very knowledgeable, sweet and caring. She alway knows how to get me all of my credits and deductions. Whenever I have a question she answers it and if she don’t know the answer she will find it. She is quick and accurate with my taxes. She is just amazing ???
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January 2023 by Tremayne
I had the worst experience going here. Jordan Was absolutely Horrible. She didn't fill out me and my girlfriend's taxes correctly and then she promised to make it up to me by sending us back the money that we paid to have them done but we still never got that! she lied to us and ignored our text messages and calls! My girlfriend still didn't get her tax money back from last year! Jordan was very unprofessional and she did not care about us at all. I do not recommend going here. Don't waste your time or money. Jordan was very unprofessional and heartless!
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November 2022 by Shelly Chariah
I’m not sure where I begin . Jordan was so eager to help out and promised to get us the best return back. She literally couldn’t wait to get us in her office after we called and inquired. When we filed a month later I decided to call the irs to find out what’s going on because it took so long.They informed me that it was kicked back because she entered the incorrect ss # for my son. After it was resent the irs needed to audit me because obviously that looks suspicious.. this was march 2022 it is now 10/31 2022 (7months and still have not received what is owed to be from the IRS. We called, showed up to the office after an appointment to only find she was at another location.I do not recommend her at alll. Please be aware!!!!!!! She just wants your $$$$…and then she is done with you. She does not return calls nor text you with an update. She is the most unprofessional person and tax preparer I’ve ever met. Do not file with her!!!! I wish I could give zero stars..
