Michaels, a popular arts and crafts retailer, has garnered praise from its customers for its exceptional service, diverse product offerings, and unbeatable deals. The store's friendly and dedicated staff, such as the "fantastic" cashier Laura and the resourceful employee River, have gone above and beyond to provide exceptional customer experiences. Customers appreciate the store's great new locations, wide selection of DIY and craft supplies, and impressive seasonal decor, particularly for Halloween and Christmas. With a wonderful website, frequent coupons, and reasonable prices, Michaels has become a go-to destination for crafters and hobbyists alike. While some customers wish for a more extensive yarn selection, the overall consensus is that Michaels is a "pleasantly cluttered" store that inspires creativity and satisfies the needs of its diverse customer base.
Super friendly staff and once you learn the layout it's pretty easy to find what you need.
December 2025
Had the standard experience. Nothing extraordinary but no issues either. Got what we were looking for and everything was properly labeled, etc
November 2025
I had a rocky start at Michaels on Black Friday, but their outstanding customer service completely turned things around. Despite the chaos, the staff stayed kind, patient, and determined to make things right. I left feeling genuinely cared for and so grateful.
