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December 2023 by ALex S.
Spectrum - 17315 Silver ParkwayFenton, MI 48430(866) 874-238912-12-2024If you can avoid spectrum service, you will be happier! I'm not sure the stress delivered by these clowns is worth the trip? I attempted to reduce my cable service to a more reasonable price. Because the idea of paying $180 a month for service that used to be $40 a month is obscene.I spent more than two hours on the phone talking to three different people at spectrum and we finally came to an agreement of a plan at $44.97 a month. That included just Internet service, home, phone service, and spectrum TV app.As part of that deal. I have to turn in my cable boxes and remotes, and when I attempted to do that at the Fenton Michigan store. I was told very rudely by multiple representatives, including Ronnie, The so-called manager that none of the changes I made this morning, on the phone were in place. And it felt as if I had to redo everything I had already done this morning with.him, lol! It's is extremely frustrating It is completely obvious to me, that companies like spectrum simply make things as confusing as possible, so even their representatives don't understand package plans, and discounts. It actually feels abusive as a consumer to be treated like this.!! Ronnie and his cohorts in the store were laughing at me and mocking me as well as lying to me about my cable service! Spectrum should be embarrassed for the way they treat their customers. It's completely obvious and intentional. Spectrum is Making it as confusing as possible, intentionally. With ann end goal. of billing for extra unwanted service. That should be very simple. All in the name of extra profits and commission!
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November 2023 by Paula Glenn
I made my appointment online to switch out my modem. I was in and out. Very great service.
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September 2023 by Ben Willoughby
Terrible customer service. Ronnie only cares about selling and activating lines.
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July 2023 by Melissa Formella
Robert was amazing to deal with. He was very knowledgeable and helpful!
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July 2023 by Cherie Chad
Switched to their phone service. Great customer service ❤️
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May 2023 by Jeanelle K
Saturday, only 2 people working and a line of 8 people. Not waiting for hours to add a new service, ill go to another cell phone provider. Charter needs to properly staff their store, you'll continue to lose business if not.
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May 2023 by Brett Shell
Cable is good, phone issues.. very helpful.. quick at work..
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May 2023 by Nell K
Saturday, only 2 people working and a line of 8 people. Not waiting for hours to add a new service, ill go to another cell phone provider. Charter needs to properly staff their store, you'll continue to lose business if not.
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April 2023 by Michael L. Steimle
store was clean and neat. Staff were helpful (as always). Cellular service is on par with the national carriers but usually better priced.i can RECOMMEND the Fenton, Michigan location. ????
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January 2023 by Anthony Randazzo
I traveled to the offices in Davison, Mich. and Fenton, Mich. To return a cable tv box and a modem. Reps take way too long to service customers. Davison had two "chatty kathy's" that served three customers in 50 mins while I was there. 2 reps in fenton service 2 customers in 10 mins. Sorry Fenton, the 2 syar would be an average of both company stores.
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January 2023 by Mileah Logan
Helped me very quickly especially with having my daughter with me. The store was clean and staff was polite and very helpful.
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January 2023 by John McMinn
Very respectful and helpful people working there. I recommend them for whatever you need.
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January 2023 by Al Brody
I hate your phone menu system. It is a complete waste of time.
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December 2022 by Cameron Scott
Kendall was awesome! The store was extremely busy but she was extremely thorough, patient and kind. We actually left a cable/internet store happy if you can believe that. Thanks again for your help!
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September 2022 by Merry Lowis
This is my second time at this location and Kendall was very thorough and knowledgeable about my phone and the issues I was having. She had fixed both issues within no time. I am so grateful thatKendall assisted me. Thank you.
