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September 2023 by Brian K
Cregger P,H&C installed a new air conditioner in my house.What I liked:1. Reasonable and detailed quote.2. Technicians were on time, knowledgeable, very polite and friendly.3. Work was very tidy, & clean, passed all inspections.4. Booking service and admin was very polite and friendly.What I didn't like:Not a thing. I would recommend these guys to anyone. They did right by me.Thank you!-Brian
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September 2023 by Genevieve Kocourek
Great service, fair pricing. Much better rates than the competitors I got estimates from, I think because they did the whole-house re-pipe job in one day. I'm really grateful that I can now use my bathtub and my kitchen sink, everything else works better too. They were very professional. Danny was great about explaining when some unexpected things came up in my 100+ year old fixer-upper house. I highly recommend Cregger Plumbing!Service: Plumbing pipe repair
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September 2023 by Ryan G
I had a technician come Labor Day and was more than willing to pay extra for a holiday service. The technician quickly diagnosed that the motor was broken, however did not provide me with an invoice or part number for the part that needed replacement. He quoted me $800 for a new motor and stated he almost certainly would be able to replace it the following afternoon. He stated I should hear from him by 9am the next day. By 1 pm the next day, in 90 degree heat with no a/c and children in the house, still no word so I had to call for an update. The office said it would now cost $2250 for the “rare” part and it’ll take another day. I asked for a part number and they declined to give it to me. I had no choice but to accept the price or restart the process with another company. After the new motor was installed, I expressed my frustration and the office manager Kyleigh took offense! The whole process felt dishonest. Maybe they are good people, but when you lack transparency and then take offense to your clients feeling unsettled, it’s hard to believe.Update: I very much appreciate Derek reaching out and having a conversation with me regarding my complaint. At the end of the day the technician solved my problem, was kind to my family, and now a genuine attempt to rectify from Derek.
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September 2023 by Tony Jacobsen #UNBREAKABLE
The Cregger team has come out twice to our home. Once to work on the furnace and the next to work on the A/C. Both times, they were able to fix the issue at a very fair price! Thanks for the great service!
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September 2023 by Katie Fisher
I originally used them for a flooded basement situation. Recently I used them to re-pipe my basement. They have been nothing but helpful and kind. I would definitely use them again!Services: Water heater installation
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August 2023 by Katie F
Very helpful and professional! I have used them a couple times now with no issues!
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August 2023 by Karl Lawbock
I recently had my residential sewer line collapse in my backyard. I have sewer insurance, so I used the insurance company to clear the drain and set up what local company in Royal Oak they would use to repair/replace the sewer line. They put it out for bid and the company that we ended up with was Cregger Plumbing.The process for having the sewer line repaired began in April. They finally got to it end of last week. 3 Months later after a "4 to 6 weeks" estimate. Our house was miserable while it filled with sewer gas with every flush of a toilet.In review of Cregger after they are now done, I would give the office a huge FAIL for lack of communication and lack of care for our concerns. It was only after I called the insurance company to ask for a different Plumbing company to do the job that I suddenly began to hear back from anyone.As for the crew that came out to do the actual job, They would get 5 stars all day long from me! Dave, Jerrett (Rick?), and Mark(?) took on a very difficult dig with as minimal damage to my yard as possible, communicated with me very well, and I felt like they truly cared about getting my sewer line back in service as quickly and professionally as possible!Service: Sewer repair
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August 2023 by Byron
I recently had the pleasure of hiring Cregger Plumbing, Heating and Cooling for a plumbing job in my home, and I am beyond impressed with their service. From start to finish, the team demonstrated professionalism, expertise, and a commitment to excellence.Their prompt response to my inquiry was a sign of their dedication to customer satisfaction. The technicians arrived on time and were courteous and respectful throughout the entire process. They quickly assessed the issue and efficiently resolved it.I was particularly impressed by their attention to detail and the high-quality workmanship displayed during the repairs. The team clearly knew their craft inside out and took the time to explain the repairs to me in a way that was easy to understand.Additionally, their pricing was fair and transparent, with no hidden fees or surprises. It's evident that Cregger Plumbing, Heating and Cooling values their customers and strives to build lasting relationships based on trust.I highly recommend Cregger Plumbing, Heating and Cooling to anyone in need of reliable and skilled plumbing services. They exceeded my expectations, and I won't hesitate to call upon them for any future plumbing needs. Thank you for a job well done!
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August 2023 by Wendy Opperman
Carl did a great job evaluating my AC issue. He was very professional but also friendly. He diagnosed the issue and gave me advice on how to better maintain my system. I wish all service people were as nice to work with as he has been today. An excellent representative for Cregger! Thank you
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August 2023 by Rick M
If I need any work done in the plumbing category I call Cregger. They respond quickly to any problem. their employees are very efficient, honest, and professional. Prices are reasonable and what needs to be done and why is always carefully explained. Never had a problem with Cregger.
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August 2023 by Amanda B.
We called Cregger's for a service call and they sent Colin out within an hour or less of our call. They were hyper communicative, letting us know when they were 30 minutes away; sent us a photo of Colin so we knew it was him when he arrived. They even made sure to follow instructions (I.e. knocking, since our doorbell is broken). Colin was professional and very knowledgeable; completing the service within less than an hour. He snaked a drain and advised possible next steps if there are future issues. Colin was very polite and answered all of our questions.We'd definitely use them again and highly recommend! Thanks Colin!
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June 2023 by MARILYN REDMOND
I had a recurrent leak from the upstairs bathroom down into my living room. Danny came out as requested (required a 2 week wait), however I survived. Danny identified a few issues and presented options to resolve issues. Leak was repaired effectively. Plumbing is so expensive but very satisfied with the work. The office staff is very courteous and pleasant, Danny is a pleasure to work with, always courteous professional and polite. I highly recommend this company.Services: Toilet repair
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June 2023 by Debbie Sanders
First contact and first appointment were perfect. Employees are personable, and tech texted me when he was on his way - with a photo even! Not sure about value yet, as I have not received an estimate for the work needed, but based on the customer service alone, I am happy with my choice.
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June 2023 by Andrew M
Sometimes things go wrong in clusters. We had a sewer back up and then, after that was cleared, a few days later, the ** went. ************ were sent for the sewer. They were very efficient, quite professional, friendly and did an excellent job. One person was sent for he **. He was also as competent as the plumbers and a very great guy. Both the plumbers and the ** guy seemed to really enjoy their job. The people working in the office (from when I'd called) were also very good. This is good business to work with.
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June 2023 by Francine mott
I would like to do thanks the two young men who came to my house and they really did an amazing job. . they just did it yesterday and I appreciate them in your company for doing a wonderful job. Thank you. That’s what I had in my house when they came in it was leaning everywhere. I would love to thank y’all again.
