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January 2023 by R W.
I've been shopping at this particular CVS for about 6 years. The manager(s) have(has) always been friendly and helpful. As of Saturday, December 31, 2022, I will no longer shop at this CVS for micro-aggressive behavior the CVS worker(s) have displayed or demonstrated during my shopping experience at this CVS. Let me just note: The eyelash strips that cost about $5.19 have sensors. However, the alcohol that cost well over $5.19 have NO sensors. The scarfs, hats, and gloves that cost well over $5.19 have NO sensors. Toys, greeting cards, office supplies, food, etc. that cost well over $5.19 have no sensors. It looks like items that pose a security threat or high theft products are kept at the register. Yet, these eyelash strips that cost $5.19 are NOT kept behind the register. So, there must not be that much a concern. This CVS is located in a predominantly black/brown area, so it seems CVS is making a hasty generalization about the targeted demographic.Most disturbingly, I asked a CVS worker (who has a lighter skin complexion or could pass for a white human) if he could unlock two eyelash strips for me so I could make a purchase. He was unfriendly and irritated that I asked him to get the eyelash strips, which I believe is one of many job duties. Once he unlocked the sensor from the eyelash strips and with no communication or eye contact, he took the eyelash strips to the register, suggesting that I would steal the eyelash strips that cost $5.19 and forcing me to cash out earlier than expected since I was still shopping and wasn't ready to check out. Yet, I felt forced to pay for my items and leave the property. I'm not sure what store has sensors on an item that cost $5.19. It seems to be only this CVS because I've shopped at others and NEVER seen a sensor on an eyelash strip that cost $5.19. It seems that this particular CVS discriminates against minority shoppers. There needs to be a further investigation because I know I am not the only person of color with these complaints. Also, this CVS is in the heart of the LGBTQ+ community in Michigan. If it's ok for CVS workers at this location to freely discriminate against people of color with no consequences, it's only a matter of time these workers will FREELY discriminate other minority communities.I plan on posting this review to other sites. The owners, shoppers, and community need to be aware of what's going on in this particular store.
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November 2022 by Madeline Holmes
Well-stocked and clean, as far as CVSes go. Bonus points for being one of the few local drug stores or grocers that's open 24 hours in Ferndale. The new self-checkouts are also great and really cut down on lines. Pharmacists are helpful. Vaccine appointments are done very quickly.
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November 2022 by Google user
Well-stocked and clean, as far as CVSes go. Bonus points for being one of the few local drug stores or grocers that's open 24 hours in Ferndale. The new self-checkouts are also great and really cut down on lines. Pharmacists are helpful. Vaccine appointments are done very quickly.
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October 2022 by Shane B.
Always in running out of medicine, automated system makes calling to check status frustrating
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December 2021 by Lynn Good
Mo is an awesome guy! He's so friendly and has an outgoing personality! You always see him doing something and not just standing around. He's the reason we always go to this CVS instead of the other one on E. 9 Mile Road. The store is very well kept up and stocked ! He has an employee, Jake, who is also very very nice ! He always greets us when we enter the store ( as Mo does too!). It uncommon for a teenage to be so pleasant and friendly nowadays! That kid right there has great work ethics ! I highly suggest to stop in to this CVS for any needs
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December 2021 by Lynn G.
This CVS in particular is my favorite drugstore to frequent. I've been in many other CVS's, but none like this one ! I have always found this place to be super clean, neat and pretty well stocked ! The manager, Mo, does a great job running the store and it's upkeep. There have been many times I go to stores and you see the garbage over flowing outside, sidewalks not shoveled or no salt thrown down ( in winter of course), but that's not the case for this CVS. I think Mo is very professional, dresses nice and knows how to treat people and feel welcome in his store. Also, I can't forget to mention Jake! He is just a teenager, but he has great work ethics for being so young. It's hard to find good, friendly, reliable help nowadays, but with Jake he posses those qualities. He always asks if we need help finding anything when we enter the store as well as greets us and and before we leave he always says have a good day or night. Simple little things like that make you want to keep coming back to the store. Employees can either make or break the store I believe. Mo is doing a great job with this store! I would highly suggest coming to this CVS if you live in the Ferndale/Oak Park or Pleasant Ridge area. You won't be disappointed!
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August 2021 by Lisa G.
This location is super close to my house and I must say the manager Mo is awesome! He knows my mom, sister and I from coming here. He is so friendly and always greets everyone with a smile. He is super helpful and always willing to go above and beyond for his customers. This is the example of a true manager!! No matter what type of day he's had he always has a smile on his face. Its nice to go places where you get to know the manager and they get to know you! He always jokes around with us and asks where the other one is if only 2 go in. I mean c'mon.. my family and I are pretty fricken awesome, no wonder he likes seeing all 3 of us! Lol. The store is always clean and shelves are pretty well stocked. The cashiers are always helpful and friendly as well. If you download their app and sign up for an account they have some really good deals. The past several weeks they have a free item each week. So hey why not take advantage!
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July 2021 by Kelly H.
Absolutely horrible service! They ignore customers even they make patiently await their prescriptions to be filled. And other pharmacists who work there play d*** about the situation even though they work in very close proximity to one another and are surely aware of the situation. Go somewhere else to get the care you need.
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December 2020 by Alisha H.
Customer service is generally pretty good. Selection and neatness is good. Generally, however, I think CVS is overpriced, and their customer 'rewards' are subpar. My biggest issues are always with the pharmacy. It seems that their training for that department is more than a bit lacking. I'll get told 5 different things about what they can and cannot do with my prescription- it's like all of them have been taught something different. My script is almost never ready on time and, because of the lack of continuity with training, there's usually some sort of "issue" every time I pick it up. Also, they have all these weird rules about pet prescriptions that seem to change every time I go in. My dog has severe epilepsy, so his meds are what keep him alive, but because of the issues listed above, I'm frequently running the risk of missing a dose. They won't even let me manage his script and refills myself. They've never been able to explain why you can't add a pet to your script manager, but it would sure make things easier. The only reason they got 3 stars instead of 2 is because, after dealing with these issues for over a year, I finally contacted the corporate office, which seems to have reduced the frequency of issues somewhat.
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February 2020 by Nicole E.
This CVS location isn't bad but it's not as clean or big as the one in RO. It's still functional for the basic toiletries i needed. The people working here were nice enough. The aisles aren't as structured or organized as I would like. Don't the CVS have a standard layout for where things should go?
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November 2019 by Jason M.
The pharmacy is always super slow. I needed antibiotics the same day and had to wait hours for them to fill it. No sense of urgency. Next time I'll just go to the other cvs.
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September 2019 by Trooper Long
Sometimes they get busy, it’s true. But I’ll tell you what they did right: they had on file record of an allergy I have to one type of antibiotic. My doctors office made a mistake and prescribed the wrong one. They recommended I not take the medicine and contact my doctor to get it switched. CVS had my back this time.
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June 2019 by Maggie S.
Follow up to my previous post: The manager quickly addressed the issue by contacting me directly. He was friendly, apologetic and spoke sincerely about his plans to rectify the situation. He went above and beyond, following up with me the next day to share he had personally cleaned the lot (see pictures!). I'm BEYOND impressed with this manager and his commitment to exceptional customer service. Thank you!!
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April 2019 by K G.
I came here after enduring their terrible sister story a couple miles to the south and it was like a breath of fresh air. They were friendly, well staffed, prompt and patient.
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February 2019 by Julia Colosimo
They clear the card aisles quickly. Looking for a Valentine’s Day card the day after valentine’s?? Well, you’ll find an empty section!