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October 2023 by Jenifer Garcia
Richie is great! So helpful, provided great advice and encouraged my mom and I to take a couple bikes for a test run. It’s been awhile since we’ve ridden yet we didn’t feel foolish asking questions- all the guys made us feel comfortable. Their service via phone also was top notch! I do not hesitate recommending this store.
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October 2023 by Matthew Morley
I can not say enough nice things about the guys that run this shop. I walked in with a vague idea of the style bicycle that I wanted and little knowledge outside of that. They immediately let me know they don't work on commission and weren't going to try to upsell me on anything. They showed me a few options that were exactly what I was looking for and I didn't feel pressured into going with the most expensive choice. I also purchased a water bottle holder and bike lock and they put everything on for me before I left. Super knowledgeable and friendly guys all the way around. I'll definitely be going back there for all my bicycle related needs. Highly recommended.
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October 2023 by Kyle Essenmacher
I live in Rochester and brought my bike into this shop bc the Rochester bike shops wouldn't work on my electric bike due to contracts they have with the bike-brands that they sell. The Ferndale bike shop will work on any +all bikes which is so great.for a fair price they: adjusted by fork to be centered, tightened my chain, adjusted my breaks, and gave me some great advice on how to maintain my bike throughout the winter. Thanks Richie!
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August 2023 by Kevin S
Nothing but love for these guys. I just purchased an Aventon Pace 350 from them for my wife along with some accessories (MTX 2.0 rack, and basket add-on). They were very helpful and friendly and made the experience comfortable. I really wanted to support a local bike shop versus purchasing online, and their pricing was competitive. They even threw in a year of free tuneups locally. I’ll definitely be going back for any service related items or new purchases. I love the local feel at the shop because it reminds me of when I was young :-)
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August 2023 by Shawn Hoffman
This is my new go-to bike shop. As a former bicycle mechanic who’s grown tired of the corporate style shop, this is a real independent shop with personable employees who are welcoming and helpful without trying to upsell everything. Good relaxed atmosphere. When talking with them I can tell that they actually ride bikes and care about people enjoying their bikes.
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August 2023 by Bruce O.
Needed a new shifter installed on my ebike. Had part from manufacture, and Ferndale Bike Shop installed it while I waited. Highly recommend this bike shop. ALL employees were very helpful and knowledgeable.
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August 2023 by mattmedwards
I bought my bike here in 2015 and I have been a loyal customer ever since. I’ve abused the hell out of this bike and somehow it still rides like new - I think it’s because I’ve been getting it serviced at this shop since I bought it and it’s just a quality product. The staff is exceptionally friendly and knowledgeable. Just had a new seat installed, hand grips, and lights and I’m really happy with them. (My butt is thanking me for the memory gel seat). You will get quality and service here that you can’t get at big box stores or Amazon. I’m not a bike n**** just a guy who rides a street bike around for fun or commuting.
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August 2023 by Alan Z.
Best bike shop around. Best buying experience, Knowledgeable and just an all around great place to do business with.Highly recommend these guys. As stated by Richie...They are a bike shop and not a bike store. Truly believe it! Thanks Again Guys. We need to keep the brick and motor shops around. Al Z.
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August 2023 by Trevor Sullivan
My wife needed a new bike so we figured we’d check a local spot before the big box store. We talked with Richie who understood our needs and didn’t try to sell us something we didn’t need. Now we walked in for only one bike but after we took a cruise around the neighborhood on the same cruiser style bikes we both needed one! Super happy with our experience here and we’ll definitely keep coming back!
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August 2023 by Natasha
Richie, Pony, and Doug have taken such good care of me since I bought my bike here. I am a first time cyclist and they have been so patient with me: teaching me basic rules for success and things to know. They really go the extra mile and then some for their customers.
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August 2023 by Matthew Gezewich
Paid approximately $150 for them to "fix" my Lefty, single shock front end. About a month later, the problem returned. Richie tells me I paid such a high dollar amount for a full tune-up. That's nonsense. They didn't even touch, let alone alter or fix ANYTHING but that shock...which again is now having the same problem a few short weeks later. This might be a good place to buy a bike -- I have no idea -- but if you want quality work done at a reasonable price, do yourself a favor and go elsewhere. Ferndale Bike Shop is a con job. Period.
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June 2023 by Joel Atallah
Richie was very helpful in helping me decide which bike to get. Him and the whole staff were very knowledgeable about bikes and their accessories. I looked up prices of a couple of their products online and it was either the same price or better. Highly recommend!
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June 2023 by Christian
As someone completely new to cycling, talking to experts at a bike shop intimidated me. Each time i have come to this bike shop, no matter who is working that day I am put at ease. They make you feel comfortable to ask any questions no matter how rudimentary the question may seem. For Example, I was a bit nervous to come into the bike shop 30 mins before close to ask if they could fix a flat tire on my brand new bike. I walked in and was immediately asked what they could do for me. I told them i got a flat, and i didn't even have to ask. They told me to bring my bike in and they would give it a look. I got it fixed at an extremely fair price. Not only that, but they happily answered all of my newbie questions. Awesome place with awesome employees.
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June 2023 by Becca Raphaelson Dewey
If you're looking to have your day made by 3 of the nicest guys in town then definitely head down to the Downtown Ferndale Bike Shop. I have just taken up mountain biking and they are so great and patient about helping us learn and hyping us up. Which is especially nice for me because I am out here scared to death of mountain biking and pretending to be cool. (Don't tell my wife) Richie has been helping me learn my bike, and fixed everything for me with my brakes to make it easier and line up my wrists properly. I expected it to cost $50 but it was $5. Amazing place 10/10
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June 2023 by Deanna Handley
Richie was super kind and helpful! I stopped in for him to fix my handle bars and he was so kind I drove back a second time for him to help with my wheels. Great service! I would not go anywhere else ?
