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January 2024 by Elizabeth Buchanan
I had a wonderful outstanding experience with David and Terrence. This is a fantastic facility. They do whatever they can to accommodate you.
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January 2024 by Rita Wright
David has been extremely helpful. Patient and straight to the point. Thank you for what you do for us the customer.
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January 2024 by Boga Hota
David is the best person here helped me so much I can’t believe it how much help he given me thank you David I am a loyal client of Storage now for life.
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January 2024 by Lady T
You 2 guys are the BEST! I hope I-Storage appreciates you.Only reason I still have an account, is the Great Customer ServiceI receive from the staff. Happy New Year
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December 2023 by Mac McAfee
Terrance and David were fantastic. The 1st thing that caught me was their amazing Customer service! Very welcoming and enthusiastic! Great experience
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October 2023 by Kelley Allen
Terence and David are an absolute pleasure to work with and equally hilarious. Look forward to the rare occasion I need to visit the front office. Facilities are maintained beautifully and well lit. Other patrons seem respectful and there is a good vibe here. I ❤️ iStorage, Ferndale.Reviewed by a seasoned storage unit user. These guys are stellar??
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October 2023 by Norma P
Moving can be a headache, I think all or most of us would agree with that statement. After you finally move and decide on storage options outside the primary residence, that can be a daunting task as well.But what makes the experience of it all a lot less difficult is David and Terrance at iStorage Ferndale on Marshall Street. The customer service is stellar.David and Terrance can also advise with the best storage options for your needs.You can rest assured that your items, whatsoever they may be will be in a secured space, clean and monitored via cameras and accessible, as needed.
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October 2023 by Mary Johnson
David and Terrence are the best. In a time of chaos, normally, moving is usually crazy. They will keep you calm and get things done. David has been my go to for years and he has remained the best. Terrence and David work well together. The best team.
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October 2023 by Pilar Cote
Fantastic storage space that is kept very clean and has many carts available to move your items into or out of your storage space. There are also various elevators available for accessing the correct floors. Both David and Terrence are amazing!!! They go above and beyond to help whenever you need assistance with your space or payment needs. Solid customer service at this location!
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October 2023 by Kevin Sanders-McMurtry
Well, the time has come for me to move on after two years at this location .Unfortunately the price has gotten beyond my monthly budget. If it was about customer service only, I would still be in the unit. David Mays Jr. has made my experience there so pleasurable since day one. His professionalism and smile often made you forget of the work that had to be done when moving in or moving out of unit. David Mays Jr. is such an asset to your company and should be a valued employee.
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September 2023 by Mani Harris
If I could give 10 stars I would! They are VERY clean, they have plenty of carts to help move all sized items, they are indoors so you can move in any weather which was amazing during the summer when I moved. DAVE AND TERRANCE ARE THE ABSOLUTE BEST!!!! They were with me every step of the way, always checking in on me and making sure I had everything I needed. I have used 2 other companies in the past and I can hands down say this is the best storage facility I’ve used! Dave and Terrance are definitely going to be who I refer anyone to and I will be back!
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August 2023 by James H.
New to storage units Dave was very happy to show me everything! Stored for almost a year here and it was very clean! Easy auto pay setup with my bank! Very worth the price for the 5x5 unit! Thanks so much Dave!!
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August 2023 by Alexis Thompson
David provided excellent customer service. He was very informative and honest. My family has used this facility in the past when it was under different ownership. I honestly only trusted coming back here after new ownership took over because David was still here.Not the biggest fan of the prices but because he explained everything so well I know how to manage this expense.
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August 2023 by Jesus Zamora jr
Great Service, But Pricing Needs AttentionWhile iStorage stands out in many aspects thanks to David's outstanding leadership, the pricing is a significant concern. David's dedication to ensuring a smooth, customer-centric experience is commendable. The facility is immaculate, secure, and accessible, a reflection of his meticulous standards.However, the high prices at iStorage make it challenging to fully appreciate the otherwise premium service. For many potential customers, more affordable rates would not only enhance value but also make iStorage the undeniable first choice for storage solutions.To conclude, while David's management shines brilliantly, addressing the pricing structure at iStorage could elevate the facility to an unmatched position in the market.
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August 2023 by Darlene Navarro-martinez
iStorage, under the commendable management of David, provides top-notch storage solutions. David's expertise, commitment, and focus on customer satisfaction are impressive. The facility is always immaculate, secure, and conveniently accessible.However, the crux of my review focuses on the pricing structure. While iStorage delivers a high-quality service, its prices seem a notch above the market average. This factor, unfortunately, can deter potential customers from leveraging the outstanding services they offer. It's crucial for iStorage to reconsider its pricing, making the exceptional services more affordable and accessible to a broader audience.In conclusion, David's leadership and the premium service of iStorage are noteworthy. With a more customer-friendly pricing structure, I am confident iStorage would be the unparalleled choice for storage solutions.
