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April 2023 by Kameryn McClain-Honorable
Terrible. I decided that I wanted to take my vehicle here in order for it to get repaired. I walk into the office and I tell them that I'm looking to get an estimate done and that it's through insurance, and then the appraiser Tells me that he doesn't want to do the appraisal because he doesn't have an assignment. While I understand his perspective, the customer service revolving the situation was nowhere to be found. Instead of telling a customer that they could potentially be a waste of time you could very easily try to explain to them what it is that they need to do In order to win over their business. Highly recommend staying away from this place as most of these reviews are likely fake and nothing about the so called employees working behind the Counter seems friendly optimistic or Helpful in the slightest.
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March 2022 by Maria Dickerson
Haven't received my vehicle back set although it has been there for over ONE MONTH. They are still waiting for parts - so I can't rate them yet. ?
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November 2021 by Zaber Malik
Kory and Vince are beyond professional. Always kept me up to date with my car. Received emails and calls several times throughout the process. Had front end damage (hood, wheels, lights). Beautiful job. Got my car back within 3-4 weeks.Services: Body & Trim
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November 2021 by Patrick Green
Brought my vehicle here twice and both times the repairs were sub par. First time for front end damage. They replaced my headlight and didn’t use a matching bulb so now I have 1 white headlight bulb and 1 yellow. Didn’t level the headlight so one shoots a foot higher than the other and blinds anyone who’s driving in front of me. Also didn’t repair a dent in the hood from the accident. Second time bringing it in there was a foot long paint drip that required me to bring my vehicle in to be repainted a second time. Poor attention to detail.Services: Body & Trim
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August 2021 by Christopher Jorgensen
I asked a friend where I should take my truck to get repaired from a minor accident. He recommended I go to Vince at Suburban. Simply put … I have NEVER experienced better service or quality in my life! I don’t write reviews, but I had to make an exception this time. I would recommend this organization to my closest friends and family, and, of course, anyone reading this!Service: Painting
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June 2021 by steven kauflin
Great place to get your car repaired.
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March 2021 by Rochea Shanks
The service was extremely helpful in my experience. Don was very helpful and knowledgeable in his work. . very professional and understanding. i would recommend others to come see him. im very happy with my vehicle and will return again . Don thank you for your service. Im very appreciative.
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March 2021 by Norma Lorraine
Fast and great customer service
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October 2020 by Imad Yono
I'm happy with the service at suburban collision of Ferndale they did awesome job and it was quick. Servers personnel were very pleasant and easy to deal with thank you Vince for your help ?
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July 2020 by Don Owens
My experience went wonderfully, the staff was very attentive. I hate that I had to be there but Don was a bright spot in my whole experience. I would recommend to any one during this troubling times
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July 2020 by Darwin S.
The staff here are inattentive and dismissive. Trying to get an estimate done for the work I need was like pulling teeth and I shouldn't have to point out the damage that they missed and ask multiple times for the estimate to be updated to show it. Maybe they don't believe I'm a serious customer. Maybe they're tired and overworked. Regardless, I wouldn't bother going here because I shouldn't have to feel like I'm convincing them to do their job and customers potential or existing should never be treated that way.
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June 2020 by Russ Martin
Suburban Collision of Ferndale did an excellent job in repairing a dent and repainting the panel on my Subaru WRX. The work was completed very quickly and the repair turned out very well. Paint match was very good and was blended seamlessly. The crew was excellent to deal with and very fair with the price. Highly recommend.
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June 2020 by Melenie T
My car was hit while parked and they made it look like new. Fast, easy and professional service.
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April 2020 by Joshua Beckman
After my car was vandalized in Detroit I went in to fix my broken window and damaged door. Kory Kennedy greeted me and explained with excellent detail the damage that was done and the turn around time. Together him and his team got me back on the road faster than quoted and I was able to get back to work with no worries. If it wasn’t for the professionalism and skill I would have missed on several days of work. Super thankful and super impressed with the quality I received!
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April 2020 by Stephanie Cunningham
I recently book my Chevy Equinox into Suburban Collision in Ferndale. All of the employees were professional & friendly. They did great work to fix my front fender/door. I'm very pleased with the quality of work & it was quick, too! Thanks Suburban!
