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“Called to inquire about a replacement vape part. I was assured they had it in stock. I drove over the next day to pick up it up since they kindly set it aside for me.
I got home and opened the bag only to discover it was the wrong part. I trusted the piece was correct and never checked it at the store. Therefore, I'll take some of the blame. A 7 mile and 30-minute inconvenience after all is said and done.
When I went in to return the piece, Matt the owner/manager was there. He was very warm and apologetic about the matter. He said they did actually have the correct piece in stock. It was the last one, and he comped it for the inconvenience. I couldn't have been more pleased with his quick call to action. He quickly turned a negative experience into a positive one. This is why I continue to shop at Puff Factory. Great selection and admirable service.”
“They have been my party store for last 15 years. No other store in the area has helped me with my parties like them. See Ferris or Sam they are the owners and great guys.”
“Cute little neighborhood smokeshop. This place has changed a lot over the past 2 years. Their selection is constantly growing. They have most of the common stuff and decent hookah supplies. It's hardly ever crowed their helpful, and get you out quickly.”
Tobacco Shops
Tobacco Shops
Tobacco Shops
Tobacco Shops
“Always a clean. Friendly and knowledgeable staff. They are also supporters of Small Packages a wonderful Ferndale Event.
Still the nicest staff!”