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April 2024 by Sandy Hightower
Wonderful customer service! I came in to open a specific type of account and Lindsey brought up some unique questions which prompted me to get clarification on and Tara handled opening the account and was professional but very personable! Hope to be a lifelong customer!
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December 2023 by Bob Platt
I agree entirely with the sentiments written by Kimberly Stasa below.Worst banking institution I've ever been to! Always a long line and not enough tellers. The so called manager walks around and asks if she can help, but does nothing. If you really want to help me and this huge line of customers then get behind the counter and work!Very poor customer service. Also, what is fascinating is that management never responds to your comments if you had a terrible experience as you see in the reviews.
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October 2023 by Richard Hanshaw
Quick with no real wait
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March 2023 by Stephen Stamper
Very efficient and friendly. Solved my situation in less time than the app.
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January 2022 by Heather Wiese
Much better experience here than Woodhaven location. Everyone's always polite and as helpful as possible
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December 2021 by Ahmed Hazem
Very rude manger ,,she doesn’t help .. don’t go there save your time open a count with another bank
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July 2021 by Fanucman1
It took me "three months" to close a CD after my mom passed away. Of course, their computer networks were "down"! They actually filled out the paper work as it was my moms account, my sister was the beneficiary and me and my brother were dead. Total incompetence from BOA corporate to local offices! The incompetence is multiplied by BOA "diversity" for hiring. Hiring people for their sex, color or sexual orientation over their qualifications is never a good idea.
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July 2021 by Heatherlynn
Much better experience here than Woodhaven location. Everyone's always polite and as helpful as possible
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May 2021 by Cali Fornia
I was late for an appointment and the staff was very accommodating. They also took the time to handle an extra request of mine.I rarely go inside for service., but they are always helpful and friendly when I do.
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November 2020 by Shawna Holbrook
DO NOT GO TO BOA. They will take all the money you get trust me.
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May 2020 by Kathie K.
I can understand the bank is closed, but at least have the drive through open ! I wanted to take some cash out of my account,, and I am unable to do so !! I will be switching banks as soon as I can !!
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March 2020 by Michael Bensom
The ladies were so helpful. They had me smiling the whole time.
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July 2019 by Eman USA
Very helpful staff!The MANAGER and Emiley Klosterhaus were the best of the best😘â¤ðŸ˜˜
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February 2019 by Candice Chambers
I've never in my life had such a HORRIBLE experience opening an account. I submitted a complaint to the BBB because this bank is just that bad! No offense to the people who actually work at this location. It's the customer service reps and corporate office. I genuinely feel sorry for the people who have to endure being fussed at because the people over them are incompetent.
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February 2019 by Ryan Garza
So small and always has a line! Bank of America needs more locations in the area... will be switching due to this
