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October 2023 by LISA CLARK
In process of getting granite countertops. Asked 2 to 3 times about picking out our slabs. Was told it was no problem in store and at measuring. Called to arrange it and was told they picked it out and cut it already. Not sure why I was not extended the courtesy of picking out my stone but they don't seem to care.
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September 2023 by Margie J.
Went to ANA Granite on June 20th. Waited on by Arica who explained two weeks to get measured and two weeks after that for install which would put us around end ofJuly. Still have not had an employee come to measure up my kitchen countertops. It is September 5th. Made calls in July to get a quote which I did receive. Then made two more calls to see when the employee, Josh I think, would be out to measure. Have not heard from them since. Such poor customer service. Think twice about doing business with them.
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August 2023 by Kerry Goodall
We had such a great experience with ANA granite. Everyone we dealt with was top notch. Josh did both our template and install and we could not have asked for better service or a more beautiful job. This is an excellent business.
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May 2023 by John Reynolds
This is my go-to business for granite countertops. I used Blasius for many years, great business but they stopped doing granite. ANA warehouse is well stocked, staff is extremely helpful, experienced and pleasant. Just did layouts for a kitchen and two bathrooms. Their installations are the best I've ever seen. Since their templating is so accurate, the tops fit perfectly. There are very few seams, but they are virtually invisible, surgically perfect. Highly recommended!
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August 2022 by Janelle B.
Our experience with ANA Granite has been horrible. Their CUSTOMER SERVICE is AWFUL and they will NOT return your call so be ready to constantly be on the phone trying to contact them. They installed our countertops in our new home which the island piece had an imperfection. Took months but they finally brought a new piece just to have that one have an imperfection. They attempted to fix it the same day as it was installed but it only made it worse. ERIKA who I had spoke with multiple times always fails to return my phone calls and every time that I call "the manager is in a meeting or out of the office" and never returns calls. The last time I spoke with Erika she basically said since my island counter top is "functional" that I need to deal with the imperfection and they will not be fixing it. For the amount of money we spent on quartz there shouldn't be an imperfection that I need to just deal with. If you're looking for countertops I would suggest looking else where because if you have an issue you will be ignored!
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March 2022 by Vicky Smith
Great service from picking out my countertop right through to installation! Recommend them!while showing me my options
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March 2022 by pam ferrell
Lots of beautiful stone to choose from. Jon was very helpful and knowledgeable.
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August 2021 by Jacqueline T.
Customer service is the worst that I have ever experienced at a store that sells such expensive items. Picked out a stone online with my cabinet company--Greenville Cabinet Dist. and arranged for an appointment. Drove 4 hours round trip to be told "it was not Ana's process" to actually show me the stone choices available until I paid $4,000.00. So I paid the money and drove back the next week (4 hours round trip) to be told that I still couldn't actually see the stone choices until they came out to measure. Called six times to try and find out what the sink sizes were (that ANA offers) and was CHASTIZED by Erica the admin because THEY ARE VERY BUSY AND THEY WILL TELL ME ABOUT THE SINKS WHEN THEY COME OUT TO MEASURE. whoa...I am told that these folks have grown very quickly during Covid which would explain why the salespeople know absolutely nothing about the products that they are selling....but not actually "showing" to their customers. Don't know about their fabrication but if it's anything like the customer service--BUYER BEWARE!
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March 2021 by TheShimshaw
Wide selection of granite
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March 2021 by Todd Babcock
Pretty decent supply of Quartz and Granite. Downfall our sales rep very inept and unknowledgable
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March 2021 by Heather Payer
Great selection and customer service!!
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March 2021 by Dawn Davis
My kitchen countertops turned out beautiful, however, my 2 bathrooms countertops were a nightmare. They cut the back splashes to short. I called and left 3 messages for the owner to call me and never did. Then, when someone finally got back with me they charged me $150 more to fix their mistake. They messed up my drywall and left a mess when they came back, even leaving a razor blade on the floor. Extremely disappointed in this company!
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March 2021 by Carla
Great company to do business with. Communication was excellent from the start to finish and they did what they said they would do and on time. They had the best choices for granite and had excellent installers! They did a great professional job and it looks great and I love it!
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March 2021 by Herb r
Lots of counter top materials
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March 2021 by C Madill
Showed up without an appointment and they had a salesperson assigned to me within 2 minutes. showed me what I needed to see regarding a style of quartz. Also left with a bigger sample size as compared to builder studio, they said j could even keep the sample, no need to return.
