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August 2022 by erik shaw
You guys are a horrible company you have hidden fees and upcharges and are not very helpful. Thank you for leaving my daughter her boyfriend grandson and 2 month old grand daughter high and dry. You change your name to 2 cent car rental. Great job on making a happy occasion a stressful messy start.
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July 2022 by Randy Wright
Was at the Orlando Airport. Signed on the line for one amount, ended up paying double, with claims that I agreed to it. They will send you 2 different agreements. The one you actually signed for and then an “adjusted” one simultaneously. And when you call or email with questions about it, they just say “well you signed for it” even tho you signed for a different amount. Very poor company to work with. Wouldn’t recommend to anybody
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November 2021 by Joshua Legant
Horrible company. Still waiting on a call back about an extra $400 charge that they added to my rental car. Would give them zero stars if I could
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November 2021 by Merissa Legant
DO NOT RENT FROM THEM. This is a horrible company. Scam you with adding insurance after you rent a car. Horrible customer service. DO NOT RENT FROM THEM.DON’T EVEN DESERVE A SINGLE STAR
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July 2020 by Kim Grice
Reserved a car at FNT, after flight landed, went to Dollar rental counter at airport at 8:30pm, no one there, gone for evening. Sign said see Hertz, no one there either. Another 2 parties were in panic also. Had to rent from Avis, an extra $120. Felt lucky to get a car. No Dollar car but was charged by Hertz! Seems like Dollar and Hertz use the same A..hole customer service company. Same music, etc. Tried to get money back many times but recording said wait time is over 60 minutes. BEWARE of Dollar & Hertz!!
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July 2020 by John Hanley
Reserved a van online and come to find out they didn't have anything available when I got there! They also only accept major credit cards which I prefer not to use they allowed me to prepay for insurance with my debit card but then tell you they wont accept them for renting a vehicle. This is 2020 not 1998 I expect that if you don't have the vehicle requested then DON'T allow the customer reserve one!!! Totally dissatisfied with the horrible experience thanks alot for screwing up my vacation plans!
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July 2020 by Lee H.
Had a reservation for a car at 11:00 am, they said it would be about 2 hours before one was available. 3hrs later they called and said it was ready
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February 2020 by Betty Gaskill
Excellent price, customer service and support
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February 2020 by Jorge Chelouet
Very friendly service, very new well maintained cars. Can rent with your debit card($200 hold plus cost of rental) if you wish. Great competitive rates.
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January 2020 by Lee T.
Reserved a car several days in advance for pick up on 12/29 at 2:00pm. Got there at 1:40 and was told that no cars were available and that I was seventh in line. They hoped to get me into a car within a couple of hours. Had a family dinner in PA that I had to make by 8:00pm. Finally got a car at 5:20 and rolled into PA an hour after everyone had left. How do you maintain a car rental business when you don't have cars for people who have made reservations? Got the following from the district manager: Thank you for taking the time to tell us about your experience. On behalf of Dollar, I sincerely apologize for the inconvenience you experienced due to your vehicle not being ready [Insert Personal Message] If I can provide any further assistance, please don't hesitate to contact me directly by replying to this email. It actually says in the email, [Insert Personal Message] Emailed the District Manager's supervisor also with no response. Reminds me of the Seinfeld episode where they know how to "take the reservation" they just don't know how to "hold the reservation". Even Jerry got a car on time, just not the one he reserved.
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January 2020 by Christopher S.
Still waiting for the a vehicle after waiting over two hours. After an hour and half I was offered a 4 door truck when I asked for Standard SUV listed as Jeep Grand Cherokee. Considering that I'm driving to Florida, a truck is not good on gas and they offered no discount. Waiting to see next offer. Received next offer at 2:10... Jeep Cherokee or Chevy Equinox... Since when is a compact SUV the same as Jeep Grand Cherokee... Lol..... final offer was Chevy Equinox and a 45 credit towards my next rental. Seriously defeated and not happy. I do not recommend Dollar Rental Car. #hangingin #dollar #dollarrental #holidays #dollarripoff
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December 2019 by Christopher S.
Currently filing a Better Business Bureau Dispute with both Priceline and Dollar Rent a Car. This has been the worst experience in customer service. Please stay away from these companies. As for the owner of the Dollar Rent a Car in Michigan, I did not appreciate hiding behind the corporation as this was a localized situation. With all this leg work I have decided to take Public and National.
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August 2019 by 2Girls&ABook
Thursday, July 18 2019
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June 2019 by Tonya Hall
I gave one star because zero was not an option.
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March 2019 by Tara Cumby C.
Worst rental company ever! The car was not there when promised. And they offer no assistance. I even called the 1800 and spoke to a representative named rob and he was not help! Pay the extra and go with another rental company.
