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September 2024 by Dr. Speed
The bank is horrible. Can’t even cash a check here without being charged for it. If you like throwing away your money anytime you do anything with it then by all means go here. This bank honestly disappoints me and I wish that they would either change their crooked ways or go out of business but unfortunately there are too many suckers that get lured into their circus.
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April 2024 by Breanna Craig
They been a big help !!!! Rachel & Trisha Elder, are the BEST !!!! very thankful !! For them !!
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April 2023 by Mike Mitchell
worst bank I've ever used, just a bunch of liars. STAY AWAY!!!! They train their people to lie to you. Then when you call they transfer you to someone who barely speaks English. Horrible customer service. I recommend STAYING AWAY. Go to any other bank.
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January 2023 by _____Mister__D___o__m____i____ _-_-H_a_n_l_i_n_z_
Some staff could be more professional, given the role. I took my banking needs elsewhere.
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November 2022 by John G.
5 Open hours I like to bank includes weekends Pam is my favorite teller All of them have been great to work with
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September 2022 by Mister Dominique Hankins
Some staff could be more professional, given the role. I took my banking needs elsewhere.
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May 2022 by kyngDOMcome
Some staff could be more professional, given the role. I took my banking needs elsewhere.
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October 2021 by Derrald Boggan
Worst bank always put holds on your money and there’s nothing u can do bank anywhere else
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September 2021 by Michelle Switzer
Kim is very helpful at Ballenger location. Thank you
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November 2020 by D Tay
ALWAYS happy with the customer care at this branch. They do whatever is within their power and help navigate the best ways to handle financial situations
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November 2020 by Daniel Crawford
I have a check drawn off 5/3 for $5.29. Due to a “new policy” any checks less than $10 have a $5 for non-customers. So to cash my check for $5.29, which is DRAWN OFF OF THEIR BANK, they want to charge me $5.00.This place needs to go bankrupt.
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October 2019 by Tiffany Staw
I love this branch. Everyone is amazing and truly helpful.They're beside my work and if I need to bank on my day off I'd rather drive 40 mins to go to them then the fifth third around the corner from my house.
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October 2019 by Jozlynn N'ecole Mcmillion
This Bank Is Slow As Hell.. The Employee's Are Slow And Dnt Know What They Are Doing. They Move At Such A Slow Pace... I Hate This Stupid Bank And The Workers.
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February 2019 by Ty Shackelford
My husband & I have been with this bank (joint)for 4 years! We really loved this bank and this location. Never had a problem! Tellers/account specialist/managers were always proffesional and extremely friendly with us. Today however, was the worst experience ever and lead us to the decision to remove our money and close our accounts out. A teller (apparently new) by the name of Laura was extremely prejudiced, unproffesional, and a bad customer service representation for the bank. First, she was not discreet with our information or the amount we were trying to remove from the bank. Mind you there were customers behind us. Secondly she was extremely biased and prejudiced towards reasons why we were removing the money and where it came from. She then, flat out lied and said she could not give us the amount we were asking for because the bank did not have the funds (Isn't that the main reason to go inside a bank, instead of atm?!?!) She then proceeded to treat my husband as if he was forcing me to take the money out of OUR account. Basically trying to force me to sign up for alerts that would go to my phone and not my husband's. When we stated to her several times that alerts from both cards goes to my email and my husband's phone. Eventually she agreed to give us a smaller amount but shoved the money in my husband's hand without counting it. We left feeling so disrespected and judged. Thats not the last. As I stated before we have had this account for 4 years we have never had any blocks , holds or withdrawal limits to our debit cards. However today after leaving the bank, we could not remove certain amounts of money without a fraud alert being sent out and supicious activity block being put on our account. With all that being said we will not be staying with this bank, and will take our services elsewhere. New bankers BEWARE!!!.
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October 2018 by D HANKINS
Let me tell you one thing. If Laura is not removed from this specific branch location, recommendation would be completely removed from the entire corporate Corporation. I will be taking my business elsewhere. Radist!
