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January 2024 by Amanda Skaff
I had a wonderful experience shopping at Gaines today! It’s a beautiful store with a great selection. I interacted with Caroline and David, the owner. Both were super helpful at pointing me toward pieces to consider, without being pushy in the least. I left with something I loved! I highly recommend Gaines when you’re looking for something special!
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December 2023 by Aimee Nanney
I recently got engaged and my engagement ring belonged to my grandmother. I’ve always wanted to have the band unsolder and melted into a pendant I can wear to remember her. Gaines did an incredible job with all the work they did on my ring. I highly recommended them for any work you need done one jewelry. They take pride in what they do and treat you like family.
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December 2023 by Gary Bailey
I have always had a positive experience with Gaines Jewelry, and today was no different. Ashleigh was very helpful and provided friendly customer support during my jewelry decision and purchase process today. Thank you!
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December 2023 by Hailey Schave
unfortunately, was unable to get the name of the wonderful lady who helped me today. I went in there to check the quality of stones on my ring, and she was more than happy to help. being as this is my first officially important ring, she walked me through everything I needed to know, that I did not. I asked her if they had a ring size adjustment piece ( whoops lil big ), she installed it for me with ease, and did not charge me! I was extremely thankful for this smooth, and calm interaction at gaines today. it helped me feel for confident and comfortable with my special piece of jewelry. Thank you!
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December 2023 by John Roof
If you are looking for an amazing jewelry store this is the place. The entire staff treats you like family and are extremely knowledgeable about all of their products. They go above and beyond for the customer and I will most definitely be returning in the future.
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December 2023 by Dianne Mclure
Gaines has been our jewelry store for over 50 years. Always friendly and professional service. Thank you David for continuing your Dad's work.
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November 2023 by Sara S.
Nice selection, pretty good customer service, and they do on site jeweler repair.. This is a local, family owned jeweler, not a cookie cutter big box retailer.. I like their nice array of Pandora pieces. They have fixed my husband's Movado, Longines and Citizen watches. The repairs were all done on site, which I like. They gave me a decent estimate to solder my rings together, which I'm contemplating having done after they were 'repaired' at Medawars, who charged an exorbitant fee to fix and solder them.. while Medawars did repair them, they made my rings too large and never bothered to solder them together, which I paid for upfront (I'll be reviewing medawars soon). My husband is a fan of Gaines nice array of watches, which seem to be well priced, while I like the selection of custom white gold necklaces and rings and Pandora charms.. Customer service is really amazing, beyond reproach, and jewelry repairs are done on site and their guaranteed turnaround time is a week or less. They repaired my husband's watches with a turnaround time of only a few days.
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October 2023 by lisa crannie
These are some of the most compassionate, kind people I have ever dealt with in the business arena. They treat every piece they sell or repair as if it's their own
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October 2023 by Margarita Riley
I use to frequent them at their old location when their customers meant something now at the new location they don’t have the same customer service they use to stand for but I’m grateful they introduced me to Medawar jewelers on linden rd I had my new wedding ring designed and made there where the people treated me like I was a person ?
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October 2023 by Dawn Stcin
The gentleman that helped me find a gift for my husband did a great job. We were able to find a charm also . I have shooed at Gaines for a long time. Wonderful customer service.
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October 2023 by Melissa Schaeffer
I have used Gaines several times to size rings and am always so pleased with the work and the very friendly staff. Would recommend highly!
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October 2023 by Annette Rowe
I always get professional and quality service when we shop at Gaines. They have made several beautiful pieces with and for me. Also I have taken pieces in from my grandmother and had made for my daughters and they remade into beautiful keepsakes with wonderful guidance. I would not go anywhere else
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October 2023 by Latunya Rutherford
Today I had the worst experience at gaines jewelry. I came here to pick up some jewelry that I had had repaired. I was giving one price when I dropped everything off but when I came back it was a different price I asked a young lady are you sure that’s the right price she say yes I said, when I was given a different price, she immediately looked at me as if I was lying not knowing that I have been a long-term customer of theirs for quite some time. I looked back at the young lady, and I said, can you go figure out what is going on? She said I will go get my manager the gentleman who she went and grab was already listening to the conversation came up to the counter and basically just say it wasn’t nothing that he can do I said, OK, no problem I will not get anything else fixed here again I proceeded to give the young lady my credit card. She completely put my credit card on the counter next she took out my jewelry out the bag and put it on the counter as well too. I looked at her like are you serious right now and she looked at me as if she did not want to touch me or have anything to do with me. Yes, I am a black woman And if you have a problem with that then I don’t need to do business here ever again and I will definitely tell all my family and friends about the experience that I had with you all today. Nevertheless, they don’t care anyway long as you’re spending money but after that, you are nothing to them my sister just bought a canary yellow diamond. I would definitely be telling her to take it back due to the lack they do not want our money, but you are in our city no diversity or home training.. in conclusion, the jury gay is not what it used to be. People are not spending any money on any big ticket items. If they are, it is only for occasion and they are definitely on a budget, but I will say all the people and Gaines are not bad just a young lady that I spirits today. The guy with the gray hair in the street attitude. They also have my phone number because I’ve been a long time customer do you think anyone has reached out to me no, they have not so that furthermore, let me know deucesIt was not just about the miscommunication of the price. It was how it was handled and to add if you watch the video footage you would’ve seen me giving her the credit card and she placing it on the counter. You would’ve seen her taking my 5 carat tennis bracelet out and landed on the counter, not assisting or saying anything to me, as if Miss would you like it out the back would you want it in the bag or would you like to wear no she took it out and place it on account like it was worth nothing. That is unacceptable and I am not going to be apologetic about it and no it is not anything you guys can do.
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October 2023 by Mary Lo Gomez
I really recommend Gaines Jewelry store as they have beautiful things, are very empathetic and provide a great service. When buying something special is my go to place!!! I love it!!! ?
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July 2023 by Diana L.
My Husband has bought from this Gaines since 1965. Always has been a Friendly experience . Very kind staff but most of all they are Family owned. We would always recommend Gaines Jewelry you will happy you shopped with them! Diana and Ron Lindstrom