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May 2021 by Matt B.
Waited for about an hour or two only to find out the car I requested was not available and was given a car double the size and double the price. Make sure youre getting what you ask for.
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May 2021 by Meesha VanEtten
Worst company. Booked a 2 night / 3 day cargo van rental (Friday-Sunday) when I got to the counter I was told they have absolutely no rentals available because Amazon rented them all and there is nothing they can do, yet the Hertz website and Expedia both say they have rentals available and there are at least 10 cargo vans sitting in the Hertz parking spaces.The woman at the counter (no name badge) was rude and unhelpful. She told me "they" left me a voice-mail. I went through my phone right there at the counter - no calls and no voicemails on my phone. Glad I am local and wasn't coming off of an airplane expecting a rental! To top it off when you call the national customer service number you have to pay 5% on top of your rental cost to speak to a person! Never using Hertz again!
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May 2021 by Wesleyanne L
WORST COMPANY-- I made weekend Reservations prior to the weekend I needed vehicle for.Get all the way there to get my rental just to be told they didn't have it available as Amazon decided they needed to Rent all the vehicles...SO I 100% will never book with hertz again, as they couldn't put me in a new vehicle nor cared go call me to tell me they wouldn't have a car available.. Seems shady
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April 2021 by Trenton Van Dusseldorp
Positive experience.Picked up a rental car recently and had no issues. Prepaid online, the customer service agent was friendly and all I had to do was sign and go. Easy pick up, car was ready on time, I just arrived early. Car was easy drop off using the drop box.Had a brand new car with less 1k miles and had a good experience renting. Due to increase travel rates where getting really high ($200 a day) but I don’t think the branch directly influences those.
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March 2021 by Sierra Kilo
An employee "accidentally voided my contract" the night before i turned the vehicle in. The manager made me wait until i was nearly late to catch my flight....and then surfaced to tell me that she had to generate a new contract. They then charged me $40 / day for insurance verses the $20 / day that I agreed to, on my original contract. This brought my rental to over $700. When I complained, I was told that the insurance rate change "had nothing to do with them." This was a scam to give them an opportunity to change the rate that was advertised... and sold to me... by Expedia. And they are unwilling to assist me after the fact. This company is awful and I will never use them again. Who in their right mind would pay $40 / day for the insurance?? I would not have rented the vehicle if I had known that the rate would be that high or if their employees were that incompetent. Having said that, I do not believe the manager's story. I believe the voiding of my original contract... was intentional. As for the vehicle itself, it was filthy upon pick-up but the vehicle and it's capabilities were as advertised. DO NOT USE HERTZ FOR ANY REASON.
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February 2021 by Daniel Teeple
Very rude desk lady. Reserved through expedia for a total of 135 and some change. Get there and they needed to downgrade my reservation for a total of 258 and some change. Lady told me that expedia had added extra coverages but expedia has their own coverage for 10 a day not 150.
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January 2021 by Oderlyn Gutiez
I put a star so that I can write a review but in reality Zero stars. After reserving and paying for a rental car days in advance, when we got there the lady said they didn’t have a car for us. No solution, nothing, just no car for you. Even worst, the costumer service was very bad, the lady had an attitude, and even threatened to call the police on us, because apparently we should just be quite and take their bad service. The other rental car agencies near by were all sold out for the day (this is only 11am) so after waiting for 1 hour for someone to hopefully return a car, and no certainty from them about whether we could expect a car at some point that day, we ended up canceling our reservation and having to take our business to another company but unfortunately we wasted time, had an unnecessary bad experience, and were not able to get a car until the next day. Avoid this company.
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July 2020 by Liz Jones
We made a reservation a week in advance for 9:30 and were told that was fine, but when we arrived on time we were not given the car until 2 hours later. In a pandemic when people are trying to travel as safely as possible this is completely inexcusable. Also, none of the employees were wearing masks and there was no barrier set up between us. I will never again use Hertz for car rental needs after this awful experience. I would urge you to use a different car rental service.
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June 2020 by Mark DiMambro
2nd time I ordered from this location and was able to place a reservation only to show up and be laughed at saying they were sold out for weeks. They were confused as to why I would be frustrated they would take a reservation and not have a car with no advance notice, leaving me stranded. Will be reporting this location to the BBB and contacting the heads of customer service and North American operations to investigate, don’t want anyone else to show up like I did with no means to remedy the situation.
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May 2020 by Nikoyia Shahid
They were completely rude to me for no reason. My temporary license expired, and while I completely understand their policy; What I do not understand is why they had to be so rude to me. This is happening during the Covid-19 and my license never came (guessing the mail is delayed) in the mail, and I had my passport and expired license and no way of getting another new one at the moment. I feel like they could have handled the situation better and without attitude. I just do not understand, and do not appreciate their rudeness towards me.