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March 2024 by Nina C
This store took the money for an order knowing it was out of stock. Bad service here
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December 2023 by R H
Purchased 2 pair of shoes was told 3-5 days for delivery! Received email stating shipping label created for both pairs and only received 1 pair! After random excuse that item was rerouted I finally got an email 2 weeks after purchase but it was to tell me they canceled my entire order because the 1 size was no longer available! The shoes were for our wedding so I got on converse website and ordered a replacement which arrived 2 days later thankfully!THEN the worst part was the customer service or lack there of thru the entire process of trying to do the refund! The email stated if I didn't want to wait for a check in 10 days I needed to call within 48 hours to credit the original form of payment! I called that day spending 65 minutes on the phone with 3 different people trying to tell me my card was a debit not a credit therefore had to wait for a check! I think I know if I'm using MY debit or MY credit card better than customer service simply because it's MINE?!? Anyway 1 of the 3 people I spoke to got some attitude in my tone of voice because of the run around and she said to me if you don't talk to me like a human I can refuse to help you! REALLY because I have a frustrated tone of voice you go there UGH they finally confirmed my refund for the full amount and said it would be credited back to the card in 5-7 business days!WELL if that wasn't enough said credit never hit the account so this time I called the store where I purchased them and asked the store manager Tiffany if she could help with my situation by calling customer service for me and she said no we have nothing to do with that at store level! Ok so I call again and get confirmation this time that credit will hit end of business the next day which was Wednesday and when it STILL wasn't there Thursday yesterday I called yet again and supposedly got a supervisor named Jessica on the phone who was 1 of 2 people that apologized on behalf of Journey's for my frustration! The other one I wish I got the gals name just before Jessica because she was wonderful but all she did was get me to Jessica! So I was givem the option of waiting 3-5 more days because it was not processed correctly the first 2 times or going back to the store where they can immediately put the credit on card! GREAT we might be getting somewhere ya right! I'm not even going to go into detail how rude both Tiffany the store manager and her district manager who happened to be there were! Basically all they did was say they couldn't do anything and complained how bad customer service screwed up and mis informed me! I refused to leave the store until I got the credit for the full amount confirmed on the original email that started all this! The district manager finally told her just do it and walked out of the store. I have shopped and worked in retail and I've never seen anything so incredibly disgusting! Not only will I never shop Journey's again I will be sure to tell others of the horrendous customer service in hopes they don't experience anything like it!
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October 2023 by Natasha Perkins
The service at the store was awe full. They help me to make my resolve to continue shopping online with Amazon.
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September 2022 by Tristan Bean
Very helpful staff, I was able to find the pair of shoes that my little sister was hunting for.
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September 2022 by Quintin Lee
Every time I go in here ask for a converse for a size ten they never have them but they will have black or white duh what I don't like about this store y'all bring me a size nine and what y'all expect me to buy them and look at them because I can't wear them but oh journeys can order the ones I want hell I can do that in my bed for Christ sakes do better have more in inventory for people with bigger feet stop bringing sizes I didn't ask for and Christ sakes stop asking if I want Vans
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April 2022 by Sherri
The staff was very helpful and they had a great selection of men's shoes!
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November 2021 by Ash Runyon
If I could leave a zero star I would. Rude inconsiderate. Gave me two different size shoes had to come back into the store. They tried to let me leave again with two different size boots. I was spending well over 140 dollar's. The woman barely apologized. I will never ever do any business with journeys ever again.
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September 2021 by Emily Lannon
Excellent service!
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April 2021 by dissociated TV
It's cool
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October 2020 by Howard Chapman
Kye help me locate and secure a certain shoe. Great customer service.
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July 2020 by Darrell Sims
Nice store great staff/merchandise good 4 everyone
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January 2020 by Ava Love
Granddaughter was visiting from Alabama State! We walked the mall! Sheesh! And then she seen a Journeys!! It was on then! The staff was fantastic! Even had to buy me a pair for work!! Highly recommended!!!
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October 2019 by Mr Truman
Good deals great service
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October 2019 by alex dyer
Nice selection of shoes.
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September 2019 by Dora Hilliard
Got sumpin different fo ya...Ima be warmmmmm.
