"My family and I are currently sitting in Popeyes on Miller Rd and it's 8:30pm on 5/20/17. This has been an amazing experience. Even though there is a couple new people, the service was awesome and the food was delicious. The entire crew acted as one team. It was definitely refreshing to see. They were all nice and polite and had smiles on their faces. Even though we had to wait for fresh tenders, it was quick and full of jokes. Shoutout to the manager on shift (Katrina); she's an incredible manager! She lifted her team up with compliments, made sure everyone had their breaks, and had their backs if they needed help. The entire team, under her management, went above and beyond. We were even thanked for coming in when we left the restaurant. 👍🏻👍🏻😃😃"
"Counter staff was very nice. Food was served hot.. But had to listen to vulgar language from what appeared to be the manager talking on the phone with a friend. Not enjoyable for my wife and me."
"Id give 0 if i could. Took them forever to answer us through the drive thru. After ordering they told us 5 minutes for the chicken. We were the only ones in line. Been sitting here for 20 minutes and still no food. Been waiting but looks like im going to have to go in and talk to someone because everyone else keeps getting their food before us."
"Everybody was very helpful and friendly
Thanks to everyone for first time experience.
"Pulled into drive thru at 1015 sunday night. After 5 minutes of being ignored at the speaker i was rudely told "we re closed" . i will never be back."
"Workers have bad attitudes and Have absolutely no respect for the customer. there is a female order taker who has a reputation of being nasty as she can possibly be. "
"I come here multiple times a month because I absolutely love Popeye's but this location is the absolute worst I have ever been to.
Reason #1: I know it's not in the best part of town but do you really need bulletproof glass like a gas station has?
Reason #2: They do not serve everything on the Popeye's menu. For example every time I go there they state they do not have spicy tenders ever even though it's on their menu and available at every other restaurant.
Reason #3: You know when corporate is planning a visit because they all of a sudden start cleaning like crazy. Once corporate is there, you hear corporate chastising the workers for everything they do wrong like food temperature.
Reason #4: Employees hate their job and even tell customers that they are looking for another job. They do not take customer service serious at all. Sometimes I walk in and I'm the only customer there and it takes a good 5 minutes for them to take my order. Then once I place my order it takes another 20 minutes to get my food.
Reason #5: They never have food ready even at peak times. You would think they would consistently have something as simple as fries almost always readily available but nope they don't notice until an order is coming up and they are already out. They then have to inform you that it will be about 5 minutes before they have any ready. This happens about 50% of the time I visit.
So in conclusion yes they have great food but the customer service, cleanliness, basically everything sucks. The one on Miller Rd and in Saginaw are leaps and bounds better."
"It says open tell 12 its 11 an theres not a face there in the frnt window it says drive thru open nobody came to the speaker nobody was there thats 100% false advertisement"