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November 2023 by Jeremy
In and out for an oil change and they also performed a courtesy inspection letting me know of some parts on my vehicle that need repaired even showed me so I could have a better understanding. They were quick and very friendly. Great customer service with the managers up front and mechanic who looked at my car.
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November 2023 by Tonya
Top notch shop, very honest and helpful here. They got me in quick and helped me fix my issue as well as made me aware of other issues I didn’t know about and got me on the right track. Management and Mechanics are very friendly
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November 2023 by Amberlie Perkins
My experience was great. They got my repair fixed up and Jason (I believe this was his name) was super friendly. Definitely recommend
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November 2023 by Fabiana Fleurquin
Took my Lincoln Aviator to replace a rear hub, alignment,and fix the exhaust sleeve and can not be more pleased. Jason provided excellent costumer service and the mechanic in charge of doing the repairs was very professional.I highly recommend this shop and will use them in the future .
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November 2023 by Azjaah Smith
The staff were super helpful & very friendly. Quick & efficient services! I definitely will be returning!
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November 2023 by Robert Johnson
Well first of all. My main reason was to have my brakes inspected and diagnose a chirping sound coming from a belt (like the serpentine belt). The auto tech (I forgot his name unfortunately) is a liar. I waited 2½ hours just to have a basic inspection done. He lied. He said I need I need a new $5,000 engine. Due to the cam. It is the serpentine belt. I went to another auto repair and they said it is the serpentine belt. Don't go there and have your car even inspected let alone repair work done. They may tamper with another part in your car. This is another big reason why I don't trust mechanics at these shops. He was going to charge me $134 for a deeper diagnostic test. The fat guy told me it would take an hour. To go deep into the engine compartment. He lied yet again. It took 10 mins not 1 hour. I refused to pay $134 and complained of their service. The manager said they'd charge $65. I honestly believe they did not do any other inspection. Avoid Tuffy Auto on Dort Hwy in Flint. Unless you want to get lied too and ripped off. They get a 0 star rating from me period. One of the worst repair shops in Genessee County
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October 2023 by Amanda Latimer
Management team up front and mechanics in the back were very helpful with answering all my questions and took care of my vehicle in a timely manner. I appreciate the affordable pricing and great service at this location
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September 2023 by Katrina Perreault
Amanda and the team at Tuffy are top notch. They we're open and honest with me about the work that needed to be done on my vehicle and were honest about how quickly I needed to get certain issues fixed. I can't imagine going anywhere else for amazing car work!-Kelsi F
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September 2023 by Al Bundy
Jason the manager and amanda the assistant manager was great they were busy and still got me right in and took care of my needs, Jason the tech did a great job also, I would highly recommend this shop for any of your auto needs
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July 2023 by Cool Mex
Came in with a hanging exhaust and in half hour Jason and Justin had me back on the road for a great deal! I highly recommend them. Will definitely return.
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July 2023 by Dennis Adams
This is by far the best location to get all of your automotive needs taken care of. Professional, nice, and fast working.
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June 2023 by Deb Held
I love this amazing shop! Everything was explained to me and I was kept updated while my car was being worked on. Bob put on 4 new tires and Ken was amazing as well. I will never go anywhere else! Thank you all again!
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June 2023 by Haley Rodriguez
This shop is amazing! The gentlemen that helped me at the desk was very thorough. He explained everything to me and the mechanics were amazing! They did such a great job with my cat that I was worried about taking anywhere but the dealership. Overall this is a wonderful shop and they will take care of you and your car! I highly recommend!
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June 2023 by Jennifer Wines
I had the best experience today needed brakes on the back end scraping and all. Was treated great fast service excellent pricing. Ken, Jason, Butch were amazing. I highly recommend these guys and will definitely be back for their help in the future!
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June 2023 by Derrick Vandesteene
I decided to get my oil changed on a busy Friday evening. Yeah yeah I understand it was Friday and everyone's going up north. As I walked in. I was approached by Ken and an associate, they promised me that service would be fast. When I looked in the garage I saw that all the bays were completely full. Within 5 minutes my vehicle was up on a hoist. (It's pretty cool that you can actually see your vehicle up on a hoist while the workers are working on it so you know your service is being done) at any rate Ken unfortunately approached me and told me that my oil filter for my particular vehicle was out of stock. He then reassured that it would only take less than 10 minutes to get the oil filter that he specialty ordered. I'm not kidding! It took less than 5 minutes to get the oil filter and within 20 minutes my keys were back in my hand. I'm not lying to you when I tell you this. PLEASE GO TO TUFFY AND SEE THESE GUY'S! The service was fast and professional but better yet the prices were cheap as ever. They use all the same top of the line products that you would get anywhere else but cheaper than what they have to offer and that's a guarantee.
