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November 2023 by Nicholas Counelis
Bunch of idiots work here. Somehow managed to overcharge me over $4000 due to mileage overages. For some reason someone driving 4,500 miles in less than 10 hours makes sense to the employees here.
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October 2023 by Jeremy Brookman
Easy in and out with the trailer we reserved.
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October 2022 by Harold Beil
no wonder they get such bad reviews. Woman answering talking to me from across the room on phone. Couldn't hear her, and she said she wasn't on speaker. NEVERMIND..... lots of other Uhaus out there. Apparently they just don't care... this might be a good indication of the care and condition of one of their trailers as well.
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August 2022 by Janice Jones
I have rented from Uhaul in various parts of the country and always has a positive experience, until I rented a trailer from this location. No one told me this location does not rent trailers to transport your vehicle. Although I specifically told the online representative that I needed to transport my vehicle to Ann Arbor. They charged me $57 dollars and I didn't even use the trailer. I spoke to the manager and was promised a refund, but never received any money or phone call explaining why they decided not to return my money.
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July 2022 by Kaitlyn Howarth
Rented a U Haul from here and received a confirmation, arrived the day of and they had rented the truck out to someone else even though we arrived on time.
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July 2022 by Willow Armstrong
Will do literally anything but just tell you they aren't hiring. Nothing but lies and lip service.
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July 2022 by Mike Scott 2
We have rented trucks from here several times and have always been very happy with the service and care
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June 2022 by Kalli Peterson
They turned on autopay without my permission, made my account overdraft. I specifically told them NO AUTOPAY on my account as I'm struggling month to month. I'm absolutely infuriated.
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April 2022 by Nick Dinser
Rented a trailer for one day, got charged for two. Customer support hung up before saying a word after being on hold for an hour.
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March 2022 by Peter Jonsson
Rented a trailer and the people I had help me were nice. Also, after I messed up my trailer return on a Saturday night, the were very understanding when I called Monday morning and everything was sorted out.
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July 2021 by Marcus
Unfortunately I have encountered a lot of bad experiences with U-Haul, but this is the first time I have left a review. As after the first or two bad experience I should have not gave them a opportunity for a third. As each U-Haul location owned by different people as it operates as a franchise. I would just advise every customer to verify their receipt as if you use a card like most people do in the beginning when getting the truck and U-Haul places a hold on the card until you bring it back, but if you bring it back late and elect to pay cash for the remaining balance make sure that your receipt says you paid cash as if not you will be Robbed as they will still charge your card and it gives the employees w opportunity to pocket your cash and you will not have a fighting chance and be made to feel like you are scamming. I assume that why they charge less than the competition as either the company or employees/owners make it up on the back end.
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May 2021 by Tim Mac
Probably would have been easier going directly to the store instead of reserving online. One guy at the counter (maybe owner?) Still checked in quicky and on the road. Saved us money by changing our drop off location to the same store. Great experience. Perfect for local moves. Better customer service than the customer service phone-line for corporate.
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May 2021 by Michael Simonetti
HORRIBLE CUSTOMER SERVICE, paid for my hitch June 24 with installation date of July 7...no call to tell me they did not receive from FedEx, showed up to be told it hasn’t arrived, told me it was going to be overnighted, by Friday, still no hitch. I called the store, a person said he would find out, he texted me late that night that he has no idea when it will arrive. Leaving for vacation that night, so apparently they cancelled the order without notifying me. Had my money for a month, find another place to go!
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May 2021 by Beth S
Excellent service here. I returned my uhaul truck here and had storage briefly, everyone here was nice and efficient. Special shout out to Barb who is incredible and went above and beyond to help me.
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May 2021 by jeremy blake
Don't waste your time. They are cheaper because they suck and will let you place a pickup order and not even have the truck you reserved. And than ask you to go out of your way and pick it up... Good luck!
