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September 2023 by Devon Everest
It would be nice if the tech would actually call when they’re on the way or the tracking would actually work. I live just 10 miles outside of the area you guys cover so I was meeting somewhere and since the tracking didn’t work and the tech didn’t call I ended up waiting 1.5 hours in the parking lot for them to come. Other than that the service was great.
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September 2023 by Tabitha Tyson
Pretty disappointed with these guys. I took in my iPad i use for work, and they treated it with zero urgency, kept telling me that they have a same day guarantee for phones so my tablet kept getting pushed back. I got the iPad back and the touch screen doesn’t work right. I was told the owner would call me to come up with a solution, a year later… still nothing. I even sent multiple emails including videos of the screen not working. They don’t care. I Wouldn’t take anything there again.
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September 2023 by Shauneka Burnett
I was having trouble hearing my callers. if I wasn’t face timing or on speaker the volume was low while using my iPhone 12 Pro Max. I went in for the 1st time and the young man working Davin cleaned my speaker. He also showed me how to do it my self in under 5mins. The best part about my visit, he didn’t charge me at all. Thanks #UBREAKIFIX
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August 2023 by Joshua Burdo
One and only one reason I didn't give 5 stars and 10/10 is that when I got my phone back, it was at 14% battery charge. the repairs were done wednesday and I picked it up thursday afternoon. I would have hoped to have the battery charged up at least a little bit more, even 30% would have been nice. Even without the battery charged, i was willing to buy a cord for the trip home, but the store was out of stock at the time.
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August 2023 by Kathleen Watchorn
The technician who helped me was friendly, used little jargon, and was very knowledgeable. My phone needed a screen replacement and it was fixed so that I cannot tell the difference from brand new. It was ready within the 2 hour time-window they stated.
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August 2023 by Mattie Flowers
Parts for my phone arrived in less than a week. I received a text and my phone was repaired the same day. So far everythings is real good. I love my Samsung Zflip and didn't want to replace it. Now I don't have to. I'll be back, lol.
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July 2023 by Kate Oman-Vandercook
Had a great experience. They quoted me upfront, and they even had it done the same day. They did a great job, the screen is perfect in my unprofessional opinion, lol! I don't notice any differences whatsoever between this screen and the original. Definitely recommend!
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June 2023 by Melissa “Liss” Burnell
I was referred to this location by the very helpful employees at Batteries Plus (who did not have the battery I needed in stock). I asked for a specific battery, the young fellow disappeared in the back, came out with the correct battery and stated it would be a couple of hours before they could install it. I told them, I'd just purchase the battery and take it back to the location that referred me as I didn't have 2 hours of time to wait due to another appointment. They refused to sell the battery unless they install it.Interestingly, I was able to purchase the same battery for less than a third of the price on Amazon and install it myself. Thanks for absolutely NOTHING uBreakiFix, nice business practices!
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June 2023 by Barbara Baruth
Another store broke my phone beyond fixing so they said. Took it to ubreakifix, they took a look and found the other place broke that motherboard. So they asked if they could send to Lansing store. Whoever fixed the motherboard is awesome in my world. Save the last pictures I have of my mom. And not knowing at the time, the last pictures of my brother, lost him last week. These young men did what they said, they tried and when that didn't work, they took a chance and sent out! It all turned out great! Forever grateful!! And will take all my electronics to them! Super friendly and honest!! Thank you!!
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June 2023 by T.J.
Brendan was great and really friendly. Even though I was mad I broke my phone and had to pay the repair it.. he was pleasant with me. My phone was fixed in 2 hours and I appreciate it. Would definitely use again.
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June 2023 by Sandy La mar
The guys here are very knowledgeable,kind and reach out to you to let you know the status on your repair. Mine had to be mailed to Samsung, needs a new motherboard. They suggested I bring in my laptop and back everything up from my phone . They done that for me. They were very patient as my laptop had to go through a security update and initialize . Before I brought the phone in they suggested to me that I should buy a burner that was open . These guys go above and beyond and deserve 10 stars
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June 2023 by Ron Morgan
Took my phone in for a broken screen replacement....was done sooner than quoted....the two gentlemen that I talked with were quite knowledgeable and extremely cordial....I am very happy with the service and with the politeness of these two fellas. Wish I got their names....would definitely give them a shout out!!! THANKS
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June 2023 by Tim Logue
Easy to book a repair appointment online. Great communication from staff both before and during service. My device was able to be repaired quickly without issue. Thank you!
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June 2023 by Michelle Robinson
The guys are great and super convenient since they send out mobile techs to fix phones at the customers home. Only down side is it did take a few weeks before they could service my phone
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May 2023 by Brandon Macdonald
What can I say. Beyond impressed. Between two consoles and almost two months of calling them for their knowledge, I am very happy with this repair place. Originally I called for just advice. Over the course of almost two months I called probably well over 10 times. Each time I got very lucky and spoke with either Brenden or Seth. What a couple of great guys. Even though I was calling with intentions of fixing the consoles myself they didn’t hesitate to help. That is unheard of nowadays. They are both extremely knowledgeable and unlike every other place I called they actually took the time to try and help diagnose my issues, while also recommending multiple things to try and resolve my issues. They both were very aware of the issues, causes, and solutions. Just from the phone calls I was actually able to diagnose the issue with both of my Xbox One X’s. One was essentially a lost cause due to part availability, and the other one was actually an easy fix. The fix was something I could have actually done myself, but strictly based on the help and kindness I received from both Seth and Brenden I decided to bring the console in and give them the business. However I know they would have gladly directed me towards helpful resources to do it myself. They had very fair prices, and unlike most places they will actually diagnose the issue for free. I dropped it off 5 minutes before close, and they called me the next day at lunch time!! I would highly recommend this place. I would ask specifically for either of these guys as they were just great and really the main reason I’m writing this review. Something as simple as a broken Xbox can ruin your entire day. But Seth and Brenden got me fixed right up. Thanks again guys! I’ll be bringing all future work here as well as anyone I know! Just a great experience all the way around. Thank you to the both of you if you ever see this!
