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February 2024 by Charnita Herron
Randy was excellent and really took his time and resolved my issues. Thanks Randy
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February 2024 by Equaysha green
I’m visited the Verizon store recently and worked with Deontai. He was very professional, personable, and helpful. Sometimes you feel like store reps are just worried about the sale but Deontai took his time and he did not pressure me into buying anything (although I still made additional purchases).I did have to leave my new phone in the store in order for it to update. Deontai explained exactly what was happening and that he may not be in the store once the phone updated (2-3 hours) but stated that if he was not, Colton would help me. When I returned to the store, Colton was the only representative in the store so I went to him assuming he was who I needed to speak with. Colton was very monotone and seemed uninterested. He instructed me to go through the new phone to insure everything transferred over from the old phone. I informed him that my contacts, messages, and apps did not fully transfer. Colton stated to give it a a while as it could still be syncing. I asked what should I do if the transfer doesn’t happen. Colton stated that I would have to contact Apple but it has nothing to do with Verizon, in a tone that I wouldn’t expect from someone who is supposed to help me, but that I had 30 days to turn the old phone in so to basically take it and figure it out.I then received a call days later saying that I should have actually turned the phone in same day to receive the promotion. I took the phone back and Randy was very helpful. He synced all my contacts, picture, and messages!
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February 2024 by Debbie Baird
DeontaiHad a great experience with him did a great job!
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February 2024 by Terry Tremblay
Randy did a excellent job I would definitely come back.
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February 2024 by Robert Page
Randy did everything perfect and was very fast at was he does I'm very happy with my service
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February 2024 by David Korhonen
Randy found the devices that best fit my needs and did so at a price that gave great value. Super friendly customer service too!
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December 2023 by Mamourou Cisse
Randy was very great , he helped me and my father out alot and made everything easier for us !
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December 2023 by jody petrach
Colton today was amazing. Thank you so much for all you did and your patience!!!! So polite and friendly. Again thank you. Great representative for Verizon
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December 2023 by Janice Greenlee
Representative Deontai was very efficient in taking care of my problem with my phone and explaining what had occurred.Verizon need to alert customers when working on towers which may knock them out of the system.I'm very appreciative for his help because I had to borrow a phone for emergency that may occur without having a phone!!!
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November 2023 by cathy rodgers
Randy was excellent and extremely helpful and prompt. Randy was not only very gracious but kind as well. He explained everything clearly and directly so I understood everything and all my questions were answered. I would recommend him to every and anyone.
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November 2023 by Reagan Herr
RandyI had an excellent time upgrading my galaxy s20 to the brand new iPhone 15 pro with Randy. He took great care of me and made the experience wonderful! Explained everything in great detail! I plan on coming back for all my future upgrades and asking for Randy. 100/10
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October 2023 by Phil Forbes
Sam had outstanding service and was very curious respectful and knowledgeable. He did a great job helping me get my military discount back up. Your company would benefit greatly by having more more men like Sam working for you. Should consider him for management.
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October 2023 by Nancy Rozier
Randy , Keith and Sam were excellent , they were extremely knowledgable, patient with me and my numerous questions took the time to explain every nuance and made sure I understood the directions and was confident that I could succeed . Good help is hard to find so I applaud them. I thank them for being patient with my incessant questions . At no time did I feel uncomfortable , and I want to applaud them and the understanding n patience they showed me!! With help like them you can’t go wrong!! Kudos to and hats off to Mr Randy, Mr Sam and Mr Keith
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October 2023 by Andrew W
Keith was very efficient and helpful getting set up with my new phone. Would recommend anyone to go through him. Set me up quickly with no waiting. Appreciate the service!
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October 2023 by Carl Gagne
After purchasing a new phone I received a deal on a pair of galaxy buds then I realized they gave me a different pair then I asked for so I came back the next day to let them know and the "manager" at the time told me I was trying to rip them off and that his staff wouldn't have given me the deal they knew better. He told me if I wanted the buds that I was supposed to get with buying the phone that I would have to pay over 100 bucks to get them. He was extremely rude and made me never want to come back to that store again. How are you gunna yell your customer of years and years that im the one trying to rip off a multi million dollar company!!