-
February 2024 by Rex H. (T-Rex)
Very long wait time
-
February 2024 by Richard Putz
Worst service I've ever had. Stay away!!!
-
February 2024 by Tammy Macshara
They have the service and friendly staff
-
January 2024 by Jeremy Riley
This is the worst service I’ve had ! They over charged my account for $349! The supervisor lied and told me it was a mistake and the situation escalated and quickly resolved. He never called me back or send any follow up text or emails. They proceeded to charge me again the following month without any resolution. I was over charged again for the 3rd time and I called and spoke to a representative who lied as well and told me this would be resolved within 24 hours and that didn’t happen either! I spent 2 hours on the phone with him just to be lied to and misled!! This is a deceptive company!
-
January 2024 by Helen Rusaw (HelloHelenSergeantSuds)
Where helpful but you may be in for a wait if you don't make an appointment❣️
-
January 2024 by Barb Ivory
Scott was very knowledgeable and helpful! I give him a 10!
-
January 2024 by Nick Gethicker
Friendly staff
-
January 2024 by Jon Dietzen
This will be trip number 3 back to the store, all because the tech at the front kiosk does not do his job correctly in scanning the equipment going out.
-
January 2024 by Rick Flair
Terrible experience at this store... Zai was rude and no help at all I ended up canceling my account after 15 years...
-
January 2024 by Katie Coombs
Scott was extremely helpful. Brought our internet bill down by $22 a month! They even upped our speed! Highly recommend this service!
-
December 2023 by Russ Rau
Friendly, fast service.
-
December 2023 by Summer Zielke
Right after I moved out of my apartment, I brought in the wifi router and asked them to cancel my account, as there is already a router and service set up where I moved. They continued to charge me and did not cancel my account. Both confusing and frustrating.
-
December 2023 by Lindsay Schriner
never know month-to-month how much they will rip you off by
-
November 2023 by Paula Bloom
I have been crying for 2 days and for 2 hours today and can get no help with my Xfinity mobile nor my device that shot agents are useless and have not help me at all and I am sick and have to come into your store and pray that you can help me fix my so far I've only seen in concompitence!
-
October 2023 by Aaron S
Very busy. I was #7 in a wait line, and it sure did take nearly 45 minutes to an hour. Once at a table with an agent, as my luck would have it, he somewhat didn't know what he was doing and had to ask another agent standing by him. Well, this agent was too busy chit chatting at first with a friend to bother with my account and nearly walked away as if forgetting I still needed help.Mind you, I'm in hospice at home, using a walker, and was able to get out that day with help. So, I was not feeling so hot.Well. I finally got the help I needed. The 1st agent was given accurate info for me, and we left.I would recommend going as early as you can, keeping your questions simple. There are a couple of agents that are very knowledgeable. Hopefully, you'll get them.
