Kroger offers thousands of quality food and household products. While some customers report issues, others have positive experiences. There are complaints about moldy, dead flowers and a rude customer representative, though other staff were later understanding, apologetic, and made things right with a refund and replacement. For pickup orders, an employee provides great, friendly service with a good attitude, remembers customers, and ensures orders are handled promptly despite occasional hiccups. Some customers feel the store relies too much on slow self-checkout and is slow to staff regular lines. A significant complaint is about the can return room, which has a very challenging number of bees, making returns difficult.
The side entrance is opened and closed at hours that differ from the overall store hours. It’s 8:30am. The store has been open for 2 hrs and it’s still not open.
July 2024
5 stars all for Alex who handles the pick up orders! Such a friendly guy, who remembers the customers. He always loads and offers to shut the trunk. Such a good attitude and I love when he’s the one who comes out with my order. Way to go Alex!
July 2024
I go to Kroger often and today I just wanted to leave a review as Rasheed in Pick up is doing an Amazing job.
