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November 2023 by A T
Purchase was phenomenal at the time. That was 10 years ago. Last 3 times I’ve needed service for my Dynasty 2 hot tub (I purchased from Macksoods 10 years ago) I’ve called and practically begged to at least get a referral for a good service guy/company. Nobody EVER gets back to me. Apparently the company is only concerned with new customers purchases and not retaining previous customers.
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October 2023 by Brian Williams
After visiting other brick and mortar stores in search of a gas insert, we knew immediately upon walking into Macksoods where we would be purchasing one. Tim took the time to understand our needs, provide realistic expectations and answer all of our questions. Cannot to start using our new gas insert. Go see Tim!
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August 2023 by Tyler King
It's a very nice pool, spa, patio furniture almost everything type store. The inside and outside is gorgeous ?. They have a huge tent sale going on right now with awesome deals. We get all hot tub chemicals here. We also bought our awesome stainless steel BBQ grill here. The staff us very friendly, helpful and knowledgeable in all the products they sell.
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August 2023 by Steve Inhulsen
I purchased a new pump for my 15 year old pool. The sales person was very knowledgeable, price was great and they were very professional. Great experience, in and out in10 minutes. Highly recommend.
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August 2023 by Carla Haley
Went in looking for a hot tub filter. Was told that if I hadn't purchased the filter there that they probably wouldn't have it. Then I inquired about a pool and was told that someone would meet me out there. We were never told how to get out to that area. And once we found our way out there no one came out after us being out there over 10 minutes. No other customers were In the store. When we came back through the building to leave no one was in sight. Poor customer service.
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June 2023 by Amy Bishop
This was our first time buying a hot tub. Macksood’s had a lot of options to choose from. Our salesperson, Nick, spent a lot of time with us answering all our questions. He remained very patient even after we came in the store a second time with additional questions. Very knowledgeable and friendly!!!
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June 2023 by Rodney Velarde
Excellent service and selection. Highly recommend. Tim was the best
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June 2023 by Brendan Bedini
Fantastic company to work with- we put a down payment on a pool over a year ago and ran into some financial issues that delayed our payment of the balance and they could not have been more understanding and accommodating...Would and WILL recommend them to anyone- absolute pleasure to deal with!
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June 2023 by Go Blue
For semi delivery use entrance off Grandview st to hartshorn. Youll want to try and back into Hartshorn if they are as packed as they were when i was there. There was a dead wide open parking lot adjacent to hartshorn. You could use that to swing right and set up for backing down hartshorn. The dock is right at the end of hartshorn. I ended up having to use the dock off to the right to get myself flipped around.
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May 2023 by joseph rockafellow
Looked at a smaller pool, expensive and could not install until the end of July, better buy early for next year
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January 2023 by Kelly S.
Purchased a hot tub from there during Covid. After a ton of run around about when it would come in it was delivered 7 months later. About 3 months after that it started leaking. Macksoods finally sent a repairman to fix it after three weeks. About a month later it started leaking again. They decided to warranty it so we didn't have a hot tub for over a month while that happened. About 4 months after we got the new tub the LED lights stopped changing colors. I called them and they sent someone out to change the control board. That didn't fix the problem so they decided not to deal with it. About a year after the lights stopped working the hot tub started leaking again. They picked it up for repair and when picking it up dropped it and managed to break my kids trampoline enclosure. When they brought it back the leak was fixed, but the lights had not been touched. They said that they would fix the trampoline enclosure 9months ago and still haven't done that so we have a useless trampoline sitting in our back yard that they never fixed. I called about the lights and they finally came out to fix them. They left a foam mess all around the hot tub. Definitely do not recommend!
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December 2022 by Shannon Allgood
We went into look at hot tubs today, and we are having one delivered tomorrow!! Thank you Nick for your time and sharing your knowledge with us to make the right choice that fits are needs!! Awesome service!!!
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November 2022 by Jay Manning
Couple leaky products. Replaced without hassle. As long as you’re cool with them they’re cool with you. They went well above and beyond to help me and only with a measly $600 purchase. My go to spot for future aquatic needs.Thanks tim. Ben. And the friendly ladies behind the counter.Justin.
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October 2022 by Heather
We did not buy our pool from here but wish we had. They have been helping guide us through the mess that Keys Pools caused us. My husband and I are so very thankful to everyone here at Macksood’s. If you are looking for a pool, wait for them if there is a waitlist. It’s worth it. We should have!!
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September 2022 by google user
Couple leaky products. Replaced without hassle. As long as you’re cool with them they’re cool with you. They went well above and beyond to help me and only with a measly $600 purchase. My go to spot for future aquatic needs.Thanks tim. Ben. And the friendly ladies behind the counter.Justin.
