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October 2023 by Scott Ackerman
Property manager is out of control. Screamed at Us for being two days late, she challenged my girlfriend to a fight in the parking lot. Over Charged sweep fees, and Gas. Pull the video of 10/4/23 137 pm. I recorded it on my phone...don't bother with here when a Brand New UHaul location just opened 1 mile away same road! The most insane Confrontation at a business ever! YouTube insane UHaul manager.
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October 2023 by Dominic “Dom”
The owner is a MONSTER, RUDE Individual. Has no care for their customers. Just posting this as a Warning Because they like to SCAM you of a $25 cleaning fee. - Dan
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July 2023 by gypsy_carol 1968
Never had a problem with renting from them... and everyone their was helpful and nice to me.... and I have never been ripped off... and always have had a good experience with them... and their location is in a very great area.....
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July 2023 by Robert Dawson
Most rude and ignorant people iv ever done business wit.
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July 2023 by Wendy Corry
Andrea was so pleasant and efficient to work with. We contacted the Kraft Road Storage after we received a call from the Wadhams Road location that the car hauler that was reserved over a month ago would not be available. It was stressful to find this out as we needed the car hauler the next day. Andrea was so helpful and was able to get our truck rental and car hauler ready for us today! Very impressed with her expertise and excellent customer service! I would highly recommend Kraft Road Storage!
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June 2023 by James Lett
After reading reviews of uhauls in the area I was a little bit hesitant on using them. With that being said, Andrea at Kraft Road uhaul was very helpful and made my experience quick, affordable and enjoyable!
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May 2023 by Michael Hobgood
Unprofessional, began yelling at me saying they won't do business with me and claimed I slammed the door when I came in.
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May 2023 by Scott Bonnay
Lady that runs that place is one of the most disgusting people I've ever dealt with.
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March 2023 by Gym A
Great service and advice Andrea is super efficient takes care of the customers and has you on your way. Answers all your questions and gets you the best value on your rentals. Thanks been returning customer and will stay that way!!!
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December 2022 by Monica Monroe
We have come here a many times now and Andrea has been amazing!! She always treats us good and has a smiling face. We will continue to use this uhual facility.
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December 2022 by Joe Arnold
The worse customer service ever. I will never go back to this place nor would I ever recommend anyone going here.
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September 2022 by Pankaj Patel
The lady I dealt with was very rude. She forced me to buy insurance which is optional (confirmed by uhaul regional office). When I say that i dont need insurance than she cancelled my booking and screamed and very rudely asked ne to leave propery right away. I never met such a rude person in my life. I had to call uhaul regional office which they helped me to puck up trailer 70 miles away in westland. Never never go this place. Very bad experience.
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August 2022 by C R
Rude staff. Didn't have the truck I reserved. Was told that the staff couldn't help because we showed up after the reservation started, 45 minutes into a 24 hour reservation.
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April 2022 by Alyson Woods
I was charged over $200 for using it for 2 hours when I was quoted $35 and not told about a mileage fee until afterwards. Which I don't mind paying for mileage but it was very shady how they purposefully didn't reveal that to me. I got the contract AFTER I left with the vehicle and the woman over the phone was rude about everything. They lied about the cleaning fee and the mileage. We are a big business in town and we will surely be telling everyone to go elsewhere. We are also calling corporate tomorrow as the cleaning fee should not be charged as I have proof that the truck wasn't inspected before we took it and we did not dirty it at all. Very poor customer service and not honest people. Do not go here, go somewhere else if you can.
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March 2022 by Michael
I always give 5 star reviews and try to find something positive to say.....BUT avoid the Kraft Road facility at all cost. Return your rental elsewhere and don't pick up equipment here.Have done buisness with UHaul for decades and NEVER had an issue before. UHaul is not the problem.They aren't open hours posted on the door or on the website. The instructions you are given in writing elsewhere mean nothing to these people and will not be followed. Don't expect them to follow any of the usual process and protocols.Beyond rude....scary and unintelligible employees. Physically threatening, verbally aggressive and profane.The access is beyond confusing. The door (that was locked during buisness hours) opens into a huge empty room and the office itself is not visible beyond (party because the windows haven't been cleaned in some time). No doorbell and they get angry if you knock - even though they are supposed to be open.Hygiene and cleanliness beyond dissapointing. A farm field after a fresh application of manure comes to mind.Just plain dangerous and very unprofessional facility to do buisness with. Injured on premises by an employee and no attempt at accountability. Leave your family at home. I was in the Army and am not the sensitive type. Coarse, crude and hostile. Nowhere in this part of Michigan is this unpleasant.
