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February 2024 by Mallory St.andrew
Abby was extremely helpful for me! I live over fifty minutes away and it’s the closest Ulta beauty near me, and I called to see if they had the shampoo and conditioner I needed in stock and she went all the way through the store to help me find out. She was very nice and informative over the phone which helped me find a way to order online! Thank you Abby!
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December 2023 by Michael Kandolf
Got a gift here for my wife and received great help from the staff.
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November 2023 by red mama
The ladies here are always the best!
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October 2023 by Melanie H
Unfortunately my experience today was absolutely terrible!! I ordered product online for in store pickup, I was in the area and figured I would stop in and grab the product because it was over the 2 hour period and I haven’t received any email on the status. I was greeted with such an attitude from the girl working the pickup counter and was advised very rudely they send an email when it’s ready. I wasn’t demanding at all nor did I give any sort of attitude because my product wasn’t readily available. She proceeded to fill all the other orders with an attitude as if she was trying to teach me a lesson. When she returned with ALL of the orders including mine she slammed the bags full of products on the counter so hard that everyone turned to look at her. As a diamond member, I have always tried to shop in store and local to support our local businesses however this is one of many recent experiences that have been unpleasant due to poor attitudes. With that being said I will not be a returning customer.
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September 2023 by Kendyl Bowerss
Employees don’t fully explain ulta membership terms and might sign you up for a credit card without clarifying that they will be.
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September 2023 by Lisa Herriman
First time there, found exactly what I was looking for. Very clean and the staff was very nice.
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August 2023 by Kimmy K
A lot of quality products for both men and women related to personal care, make-up, colognes/ fragrances. They aren't cheap, but have quality items. They carry many of the better brands not found elsewhere.
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August 2023 by Sarah Smith
Went to ulta today I don't shop, there was picking up an item for someone else. Asked an employee where the item was she rolled her eyes and pointed in a general direction like ok this is totally going to help me luckily there was a customer who directed me to right spot grabbed the item headed to check out same employee was now at check out I got up there and she asked for my phone number I said I don't have a rewards and then was told if I wouldn't give my phone number then she'd just restock the item I said where does it state that I have to give my phone number no response I said ok can you ring this up so I can leave she said give me your phone number I said again I don't want to be in your system she proceeded to take the item and put it behind her. This forced me to give her my phone number and name. It's beyond unacceptable to be forced to give information to check out where no where states that I have to I won't be back (I don't shop her anyways so no hardship there).
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July 2023 by Tonya Richardson
Noticed this location has increased product availability. Great customer services.
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May 2023 by Karl Hartman
I went and had my first perm done by Mex today! It looks amazing and I'll definitely be coming back to them in the future ^_^
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February 2023 by Ed Cutlip
I've been coming to the fort Gratiot Ulta for about 6 years now. Kerrie M. Has been my stylist for 3 years. If I had a hair dressing business I would do everything I could to keep a good employee ( like Kerrie) on my staff.
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February 2023 by A.M.L
They have everything you need here even a wide variety for the hubby's cologne
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October 2022 by Megan Strachan
This is for the salon- Kerri M. is FANTASTIC. I’ve been seeing her almost 3 years and I have never been happier with my hair. She always does a wonderful job making me feel beautiful and taken care of, and I would never dream of going to see another stylist. However, it would be nice if at my appointment she didn’t have to pulled away every 2-3 minutes to answer a phone or question. This past appt she had to step away 3 separate times just while blow drying me. (I am NOT blaming Kerri at ALL. She handled everything wonderfully and still made me feel taken care of, it just shouldn’t fall on her to handle everything, especially when she’s with a client and there’s plenty of staff/management around the store available to answer the phone.)
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August 2022 by Elena G.
I have always loved this store until today . I was racially profiled and was followed around and made to feel uncomfortable and like a criminal while I was trying to look with my sister and niece . How dared this older lady with short grey hair judge us by the color of our skin . Just because we are Hispanic does not make us criminals and thieves. I bought my scrub and lotion but that will be the last time I shop in that store. She watched us walk out of the store like she was waiting for it to go off . This company needs to do better with hiring people and training them that racially profiling there costumers is not ok.
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March 2022 by Salina Wilson
I LOVE this Ulta. They usually have what I need and all the girls are super helpful and definitely not judgey.I LOVE Jodi!! I think she's great and very helpful. She's patient and always listens to my needs so she can suggests the best products for me. Plus she's fun and has a great attitude!!
